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“Clean, comfortable, friendly” 4 of 5 stars
Review of Hilton Garden Inn Mystic Groton

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Hilton Garden Inn Mystic Groton
3.0 of 5 Hotel   |   224 Gold Star Highway, Groton, CT 06340   |  
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Ranked #1 of 13 hotels in Groton
Connecticut
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Clean, comfortable, friendly”
4 of 5 stars Reviewed November 3, 2012

My wife and I stayed here for three nights during Sandy. Our room was reasonable in price, very comfortable, and the staff friendly and courteous. The hotel was immaculately clean. Looking at the parking lot is not the ideal view for many, but what is expected considering the general location.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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322 people have reviewed this hotel

Traveler rating
    176
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Lewiston, Maine
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 21, 2012

We enjoyed our stay here for one night. The staff was very friendly and helpful. Our TV remote was missing, but they brought one right up for us. The room was updated, neat, clean and had an adjustable bed for the sleeper's own preference as far as soft or firm. The hotel offered free wifi with a password they provided. We enjoyed the indoor pool and hottub too. The breakfast buffet was very good but wasn't free.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hope, Rhode Island
Senior Contributor
28 reviews 28 reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 15, 2012

We booked this hotel for the weekend of our wedding July 2012. All of our guests stayed as well, they were very accommodating, there were a few booking mix ups and they resolved all issues quickly and the price was very competitive for the area and time of year. The rooms were nice to get ready in, especially the suites which have 1.5 bathrooms. We would definitely stay here again.

Room Tip: Book early for the summer
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Hampshire
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 14, 2012 via mobile

I was very pleased with this hotel. We had a reservation issue that was dealt with very well by the registration staff prior to arrival. Hotel is clean, beds comfortable. It is strangely hard to get to from the east...we crossed the Thames a few times and had to turn around. When we thought we finally had it right, we went though the shop and save parking lot...and found ourselves back on 95 heading over the Thames once again....found it humorous. Get a better GPS than we had...

Stayed October 2012, traveled with family
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Top Contributor
77 reviews 77 reviews
14 hotel reviews
Reviews in 46 cities Reviews in 46 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed October 14, 2012 via mobile

The hotel it's self was as we would have expected from a medium priced chain. The room was adequate and cleaned to a good standard, when we arrived the staff were very friendly and helpful. The service at the bar in the evening was extremely good . Breakfast was not included in our room charge, but we were very pleased with the service and the quality of the food, however on the day of checking out there were different staff providing the service for breakfast, whereas on our first day the tables were set and as soon as we sat down we were offered tea etc, the staff couldn't have been more helpful. On this morning it felt as if we were in the way, the staff seemed almost to be setting up for the next meal even though we were well within the time set for breakfast, it made me feel very uncomfortable.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Groton, Connecticut
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 1, 2012

For anyone planning on using this hotel for an event I would caution you....My son reserved a room block 1 1/2 years ago for his wedding. Prior to the date of the room block expiration they released several rooms causing us to scramble for a far less desirable hotel. Then with the wedding 14 days away they moved all the guests to another hotel which is a grade lower than this establishment and it does not have any restaurant service. This is a destination wedding for 90% of the guests. A large amount of material has been printed and now need to be reprinted at great expense. They have done NOTHING to make this situation better. I would caution anyone NOT to use this for ANY event they absolutely can not be trusted.

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 3
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South Salem, New York
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 27, 2012

I recently stayed at this hotel while on a mini vacation for a Wedding we were attending. We decided to take a day trip to The Big E in Springfield, MA before arriving at the hotel later on that evening - after a wonderful day at the fair we ended the day with an unfortunate situation with our car that was out of our hands.

It was my Mother birthday on top of everything and she was extremely upset about the car situation. I decided to call the hotel, unfortunately I do not remember the wonder woman’s name that helped me (she was the Sales Manager) and we worked something out that a delicious piece of chocolate cake would be awaiting her in her room upon our arrival.

We drove the hour and change to the hotel and as soon as we walked in, the same woman whom I had spoken to on the phone was waiting at the desk with a beautiful smile on her face ready to check us in. She was extremely polite and JUST what we needed after a long day. My mother was completely blown away by the gesture of the cake waiting in her room, and she said it was delicious!

I was able to take advantage of breakfast the next morning - reasonable priced and greatly staffed.

This was my second time at this hotel and I promise that I will indeed return back to this property as it's in a perfect location and the staff exceeds expectations!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Mystic Groton

Address: 224 Gold Star Highway, Groton, CT 06340
Phone Number:
Location: United States > Connecticut > Groton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 13 hotels in Groton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Mystic Groton 3*
Reservation Options:
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Also Known As:
Hilton Garden Inn Mystic Groton Hotel Groton
Hilton Garden Inn Groton
Hilton Groton
Groton Hilton

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