I have stayed at this hotel often. It is very clean, spacious rooms and conveniently located. My 3 night stay this time was not usual. The TV remote did not work (not a big deal), the thermostat was broken so the room was 90 degrees the first night and after that required manual control which required lots of playing around to get a good temperarture. One elevator was broken and the other one was very slow so waiting 5 minutes was not unusual. The gym is very small. On the positive side, breakfast is good and dinner was surprisingly good. Plus there are plenty of restaurants near by. 10 min. to downtown Hartford. Nice, friendly staff. Good Wifi and nice desk to work at. This trip was not the norm for this hotel unless there is a new norm.