Could not find contact lens solution when unpacking at 930pm and I was without a car. Asked Maria Pimentel working in Concierge if she happened to have any. She did not, but directed me to the small store in lobby. When returning from the lobby store I told here that they did not have any, they were sold out. She said that upon finishing work at 1030 pm she would go to drug store for me to pickup. She returned from a CVS at 1145 pm. I offered her money and she refused to take any saying that happy guest are the most important thing. In all my travels worldwide I have never had customer loyalty liked shown that night by Maria. You are very fortunate to have such a dedicated employee to customer service.
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- Also Known As:
- Marriott Hartford Farmington Hotel Farmington
- Marriott Farmington
- Farmington Marriott