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“Just okay.” 3 of 5 stars
Review of Comfort Inn & Suites East Hartford

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Comfort Inn & Suites East Hartford
2.0 of 5 Hotel   |   333 Roberts Street, East Hartford, CT 06108   |  
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Ranked #2 of 5 Hotels in East Hartford
Onset, Massachusetts
Top Contributor
173 reviews 173 reviews
28 hotel reviews
Reviews in 83 cities Reviews in 83 cities
89 helpful votes 89 helpful votes
“Just okay.”
3 of 5 stars Reviewed September 18, 2013

Stayed here at the mid-point for a trip north. Hotel is being upgraded. Bathroom sinks were located at room entrance so privacy/exposure can be an issue. Room was relatively clean
Breakfast was hot but if the hotel is full, seating is limited. Only one restaurant near hotel and it was very very slow. Two pizza joints will deliver.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian G, Director of Sales at Comfort Inn & Suites East Hartford, responded to this review, September 30, 2013
Dear guest,

Thank you for staying with us recently, and thank you for sharing your feedback on TripAdvisor. We apologize for the breakfast area having been crowded in the morning. For evening dining, our staff is always glad to recommend options in addition to the ones nearby, so please do not hesitate to inquire!

We hope that you will keep Comfort Inn & Suites in mind the next time you are passing through the area!

All the best,
Ian Gordon
Sales Manager
Comfort Inn & Suites East Harford
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78 reviews from our community

Traveler rating
    30
    21
    18
    5
    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Bethlehem, Pennsylvania
Top Contributor
114 reviews 114 reviews
22 hotel reviews
Reviews in 42 cities Reviews in 42 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed September 15, 2013

Construction and remodeling are going on at this hotel. The lobby is quite messy but easy enough to navigate. Check in was quick and easy, they had my reservation and since it was paid in advance, I didn't have to show anything. We stayed in a room off the breakfast area but there was not much noise. The room was non smoking but there was a big burn hole in the comforter right at the top. I probably wouldn't have seen it if it was at the bottom. Bedding was comfortable but the pillows were a bit mushy. Breakfast was OK, did not leave hungry. Handicapped bathroom does not have any place to set anything so we took our cooler in there to set our train case on it. I hope they are done with the remodel when we stay there next time.

Room Tip: Rooms in the back of the building are on the highway side.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian G, Director of Sales at Comfort Inn & Suites East Hartford, responded to this review, September 19, 2013
Dear guest,

Thank you for sharing your feedback on TripAdvisor, and thank you for choosing Comfort Inn & Suites when travelling to the greater Hartford area!

Your mention of the ongoing improvements is much appreciated. We anticipate that the improvements to the lobby and dining areas of the hotel will be completed by early next week (September 23, 2013). You may also be interested to know that part of the recent upgrade has also included a replacement of all blankets, comforters, and pillows. In fact, each bed is now set with four pillows (two soft, two firm) so that guests may choose their preference and enjoy the most comfortable sleep possible!

Please come see us again the next time your travels bring you to East Hartford. We look forward to welcoming you back to the newly-updated Comfort Inn & Suites.

Many thanks,
Ian Gordon
Sales Manager
Comfort Inn & Suites East Hartford
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Ridge, New York
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 2, 2013 via mobile

Good hotel at an excellent value. I stay here all the time on business. For the price you are getting a comfortable, clean, nice room. I've stayed here numerous times with never a problem and I'll be back.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian G, Director of Sales at Comfort Inn & Suites East Hartford, responded to this review, August 5, 2013
Dear Guest,

Thank you for your feedback. We are glad that you find our hotel to be clean, comfortable, and a great value, and we appreciate you choosing Comfort Inn & Suites during your stays in the area!

Thank you,
Ian Gordon
Sales Manager
Comfort Inn & Suites East Hartford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, NY
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed July 30, 2013

We arrived on a Saturday night at 10 PM after a very long day driving and attending a wedding.
Check in went well, got us to our room and we were asleep in a short time.
At 11:45 the phone rang waking us from a dead sleep. It was the overnight front desk man calling to say my credit card was denied. I explained to him I booked through Expedia, and it was pre paid by them. ( the check in desk guy knew this) He wanted me to come down and check my card. So, I got up, got dressed and went done to the desk in a very bad mood. The desk man was an Asian Indian whose English was not the best. He looked at my card, said this in not the number he has on his sheet, then realized it was Expedia's number. I told him yhat is exactl what I said to him on the phone. He said sorry for the mistake, go back to bed.

The bed was too soft, but room was OK.
Breakfast was good.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian G, Director of Sales at Comfort Inn & Suites East Hartford, responded to this review, August 5, 2013
On behalf of our entire team, I would like to apologize for the inconvenience you experienced. Your satisfaction is extremely important to us and we will be using the feedback you provided to make improvements. We hope to have you back with us someday for an opportunity to offer an exceptional stay. Thank you for choosing Comfort Inn & Suites.
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Oslo, Norway
Top Contributor
133 reviews 133 reviews
82 hotel reviews
Reviews in 90 cities Reviews in 90 cities
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed July 10, 2013

The first impression of this delicate hotel was good.

The fitness room was very close to being perfect.  It has a hardwood floor, but where the items are placed on separate carpets to reduce noise and vibration.  If there are any"buts" there was no water and the clock on the wall was London, UK time.  One of the items has its individual TV.

As the hotel is quite close to the freeway, trucks and Harley Davidson's can be heard.  The AC worked quietly.

This is a Choice hotel that should be considered for a Gold Medal.  It is extremely nice and has a reception crew with brains. We wanted to do some laundry, but the reception could not help us.  Fortunately one of the guests came "loaded" quarters. It is an administrative problem that could be easily adjusted by the owner.

I am a lousy tipper, but I tipped the lady in the breakfast room. She was extraordinary in doing her job.

We decided to stay for two nights, but moving on to our next location in Connecticut, we wished we had stayed for 3 nights. It was one of the nicest hotels in the Choice chain we have stayed at, and after more than 100 hotels in the US over 3 years, we have some experience.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian G, Director of Sales at Comfort Inn & Suites East Hartford, responded to this review, July 18, 2013
Wow! Thank you for your kind words about our hotel. We are happy when our guests are happy, so thank you for posting your review and your photos of the hotel! I will share your comments with the reception staff. We appreciate your honest and thorough feedback, and thank you for choosing Choice Hotels!
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Bronx, New York
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 27, 2013

Outside, inside, reception area and hotel lobby was clean
Room was clean; bathroom sink outside of bathroom was an inconvience; bed and linens were comfortable; breakfast was 3 hours long and by the last hour nothing was left.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian G, Director of Sales at Comfort Inn & Suites East Hartford, responded to this review, July 18, 2013
We are glad to hear that you were impressed with the cleanliness of our hotel, and I would like to thank you for taking the time to review Comfort Inn & Suites on TripAdvisor. Our staff values your feedback, and we hope to see you again next time you are in the area!
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 24, 2013 via mobile

I had the jacuzzi room and it was great. The room was very spacious and clean and the jacuzzi was huge and clean. The bed was very comfortable and bigger than I expected. I would definitely stay here again

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian G, Director of Sales at Comfort Inn & Suites East Hartford, responded to this review, June 12, 2013
Thank you for staying with us, and thank you for taking the time to review us on Trip Advisor! We are glad to hear that you enjoyed your stay in our Jacuzzi Suite, and we look forward to seeing you again soon!
Report response as inappropriate
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Additional Information about Comfort Inn & Suites East Hartford

Address: 333 Roberts Street, East Hartford, CT 06108
Phone Number:
Location: United States > Connecticut > East Hartford
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service
Hotel Style:
Ranked #2 of 5 Hotels in East Hartford
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn & Suites East Hartford 2*
Number of rooms: 75
Official Description (provided by the hotel):
Comfort Inn & Suites hotel located 2 miles from Downtown Hartford and centrally between Boston and New York City. Free WiFi, Free Hot Breakfast and 1 Bedroom Suites with Full Kitchens available. Great highway access and the delicious Nolita Ristorante and Margherita's Mexican Grill & Bar are located adjacent. ... more   less 
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Also Known As:
Comfort Inn & Suites East Hartford Hotel East Hartford
Comfort Inn And Suites East Hartford

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