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“Good Property, Poor Desk Workers” 3 of 5 stars
Review of Comfort Inn & Suites East Hartford

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Comfort Inn & Suites East Hartford
2.0 of 5 Hotel   |   333 Roberts Street, East Hartford, CT 06108   |  
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Ranked #3 of 5 Hotels in East Hartford
Syracuse, NY
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
38 helpful votes 38 helpful votes
“Good Property, Poor Desk Workers”
3 of 5 stars Reviewed July 30, 2013

We arrived on a Saturday night at 10 PM after a very long day driving and attending a wedding.
Check in went well, got us to our room and we were asleep in a short time.
At 11:45 the phone rang waking us from a dead sleep. It was the overnight front desk man calling to say my credit card was denied. I explained to him I booked through Expedia, and it was pre paid by them. ( the check in desk guy knew this) He wanted me to come down and check my card. So, I got up, got dressed and went done to the desk in a very bad mood. The desk man was an Asian Indian whose English was not the best. He looked at my card, said this in not the number he has on his sheet, then realized it was Expedia's number. I told him yhat is exactl what I said to him on the phone. He said sorry for the mistake, go back to bed.

The bed was too soft, but room was OK.
Breakfast was good.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian G, Director of Sales at Comfort Inn & Suites East Hartford, responded to this review, August 5, 2013
On behalf of our entire team, I would like to apologize for the inconvenience you experienced. Your satisfaction is extremely important to us and we will be using the feedback you provided to make improvements. We hope to have you back with us someday for an opportunity to offer an exceptional stay. Thank you for choosing Comfort Inn & Suites.
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83 reviews from our community

Traveler rating
    32
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    19
    5
    4
See reviews for
21
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Oslo, Norway
Top Contributor
132 reviews 132 reviews
80 hotel reviews
Reviews in 89 cities Reviews in 89 cities
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed July 10, 2013

The first impression of this delicate hotel was good.

The fitness room was very close to being perfect.  It has a hardwood floor, but where the items are placed on separate carpets to reduce noise and vibration.  If there are any"buts" there was no water and the clock on the wall was London, UK time.  One of the items has its individual TV.

As the hotel is quite close to the freeway, trucks and Harley Davidson's can be heard.  The AC worked quietly.

This is a Choice hotel that should be considered for a Gold Medal.  It is extremely nice and has a reception crew with brains. We wanted to do some laundry, but the reception could not help us.  Fortunately one of the guests came "loaded" quarters. It is an administrative problem that could be easily adjusted by the owner.

I am a lousy tipper, but I tipped the lady in the breakfast room. She was extraordinary in doing her job.

We decided to stay for two nights, but moving on to our next location in Connecticut, we wished we had stayed for 3 nights. It was one of the nicest hotels in the Choice chain we have stayed at, and after more than 100 hotels in the US over 3 years, we have some experience.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian G, Director of Sales at Comfort Inn & Suites East Hartford, responded to this review, July 18, 2013
Wow! Thank you for your kind words about our hotel. We are happy when our guests are happy, so thank you for posting your review and your photos of the hotel! I will share your comments with the reception staff. We appreciate your honest and thorough feedback, and thank you for choosing Choice Hotels!
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Bronx, New York
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 27, 2013

Outside, inside, reception area and hotel lobby was clean
Room was clean; bathroom sink outside of bathroom was an inconvience; bed and linens were comfortable; breakfast was 3 hours long and by the last hour nothing was left.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian G, Director of Sales at Comfort Inn & Suites East Hartford, responded to this review, July 18, 2013
We are glad to hear that you were impressed with the cleanliness of our hotel, and I would like to thank you for taking the time to review Comfort Inn & Suites on TripAdvisor. Our staff values your feedback, and we hope to see you again next time you are in the area!
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 24, 2013

I had the jacuzzi room and it was great. The room was very spacious and clean and the jacuzzi was huge and clean. The bed was very comfortable and bigger than I expected. I would definitely stay here again

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian G, Director of Sales at Comfort Inn & Suites East Hartford, responded to this review, June 12, 2013
Thank you for staying with us, and thank you for taking the time to review us on Trip Advisor! We are glad to hear that you enjoyed your stay in our Jacuzzi Suite, and we look forward to seeing you again soon!
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Orlando, Florida
Top Contributor
156 reviews 156 reviews
86 hotel reviews
Reviews in 75 cities Reviews in 75 cities
95 helpful votes 95 helpful votes
2 of 5 stars Reviewed May 22, 2013

My first impression when I turned into this hotel parking lot is that you are in a truckers rest area as there were a number of 40ft semis parked there and these semis remained there for the 3 nights of my stay. At night there seemed to be a couple of shady characters hanging around the parking lot. For some reason the front desk counter is very high so that if you are a female or short male you would have difficultly seeming the person behind the desk. Maybe, this is by design to protect the staff from assault.

My room was clean, the bed was comfortable and everything worked except for the wireless Internet. It was down for two days of my stay and the staff blamed the weather. Apparently, this is a common problem in this hotel. If you are a business traveler who depends on Internet access, this is not the hotel to stay in. I was surprised to see an extension cord used to hook the TV, Cable Box and desk lamp into the wall power outlet.

Finally, this hotel is far from restaurants and shops except for a chain Mexican restaurant directly across the road.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian G, Director of Sales at Comfort Inn & Suites East Hartford, responded to this review, July 18, 2013
I am sorry to hear that you did not find your stay at our hotel to be satisfactory. Here at Comfort Inn & Suites we strive to be proactive in dealing with issues that guests bring to our attention. Also, our staff is always happy to provide directions to nearby amenities including shopping and dining.

Our location is convenient for business and leisure travelers alike. We are at the intersection of two of the state’s major highways which makes us a convenient location for drivers running long-haul freight deliveries. As you mentioned, your room was clean comfortable and all guests regardless of their purpose of travel enjoy our hotel. If you would like, I invite you to contact me directly if you wish to discuss your visit with me further.

Ian Gordon
Sales Manager
igordon@lotushospitality.net
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hartford
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 7, 2013

Hotel is good with spacious rooms and breakfast facility. The check in and checkout was fast and efficient. The breakfast was good and fresh. Sometimes they had problem with internet connectivity however it got resolved on complaining. However the location of this hotel is not great as there is only single restaurant Margaritas nearby.

Room Tip: Rooms are good and spacious.
See more room tips
  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian G, Director of Sales at Comfort Inn & Suites East Hartford, responded to this review, June 5, 2013
Thank you for you feedback! We are glad to hear that you enjoyed your stay, and we hope to see you again. We know that you have many options in the area and we appreciate you choosing Comfort Inn & Suites.
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Gander, Canada
Top Contributor
81 reviews 81 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 14, 2013

Easy on/off to the interstate. New hotel with a good breakfast choices. There is a Mexican restaurant across the street but little else to do. The rooms are nice but small. Computers available but printer access limited. Okay stay but I doubt that we'd stay here again unless we needed a clean spot to spend the night.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites East Hartford

Address: 333 Roberts Street, East Hartford, CT 06108
Phone Number:
Location: United States > Connecticut > East Hartford
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service
Hotel Style:
Ranked #3 of 5 Hotels in East Hartford
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn & Suites East Hartford 2*
Number of rooms: 75
Official Description (provided by the hotel):
Comfort Inn & Suites hotel located 2 miles from Downtown Hartford and centrally between Boston and New York City. Free WiFi, Free Hot Breakfast and 1 Bedroom Suites with Full Kitchens available. Great highway access and the delicious Nolita Ristorante and Margherita's Mexican Grill & Bar are located adjacent. ... more   less 
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Also Known As:
Comfort Inn & Suites East Hartford Hotel East Hartford
Comfort Inn And Suites East Hartford

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