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“Average hotel” 3 of 5 stars
Review of Crowne Plaza Danbury

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Crowne Plaza Danbury
3.5 of 5 Hotel   |   18 Old Ridgebury Road, Danbury, CT 06810   |  
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Ranked #10 of 14 Hotels in Danbury
Langhorne, PA
Senior Contributor
38 reviews 38 reviews
33 hotel reviews
Reviews in 36 cities Reviews in 36 cities
36 helpful votes 36 helpful votes
“Average hotel”
3 of 5 stars Reviewed July 28, 2012

Stayed one quick night in this hotel, so did not get a chance to use a lot of the facilities. The hotel's parking is back behind the building, but access to the lobby is easy.
It looks like they do a lot of Indian weddings judging by the artwork in the lobby. The staff was ok.
the location is overlooking I-84, but actually a bit convoluted to get to ,so follow your GPS carefully.
Our room was on an upper floor completely overlooking the interstate and my son complained about the loud highway noise. I would agree that that was not desirable at all.

We did not use the breakfast there since there was nothing complimentary (not even coffee for guests).

Much prefer the Residence Inn off the prior exit to this hotel.

Room Tip: ask for a side away from the highway if you get an upper floor.
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Danbury, responded to this review, August 15, 2012
Dear relambjr,

I would first like to thank you for taking the time out of your day to write your review of our hotel and for appreciating the rooms. Most importantly, I would like to apologize for any inconvenience due to the outside noise. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Janice A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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138 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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English first
New York, New York, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 21, 2012

I recently stayed at the newly renovated Crown Plaza Hotel in Danbury, Ct. I remember when it was the Danbury Plaza Hotel.... WOW what a difference, the service was phenomenal, as was Jay's Bar, The outdoor patio in the back was tranquil, and the staff was very friendly. It's really the only place in the area where you can do business and feel like you are on vacation.,

Room Tip: The hidden treasure of the hotel, is the courtyard behind Jay's Bar.
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  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard B, General Manager at Crowne Plaza Danbury, responded to this review, August 17, 2012
Thank you for your comments regarding the renovations and improvements at the Crowne Plaza Danbury.
Jays Bar is the most unique restaurant and bar in the area and a great place to spend the evening with friends.
We are very pleased that you appreciate the changes and thank you for taking the time to let us know.
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South Jersey
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 17, 2012

Upon arriving to the Crowne Plaza in Danbury, CT, I immediately noticed the aging & dated exterior of the building and became worried. However, the inside of the hotel seems to have been recently renovated. The hotel seemed to provide great care and expense to make visual improvements to the building’s interior. The one glaring an unavoidable consequence to this renovation however is the distinct and strong odor within the hotel common areas and rooms; it’s almost overpowering. While you eventually acclimate to the smell, I’m not sure this is a good thing.

The rooms are spacious and more than adequately equipped for a laptop and writing space for business travelers. While the bathroom was on the small side, it was sufficient. My room clearly had a service worker performing maintenance on the shower as there was a used plastic cup on the bathroom sink in addition to some screws and drain cover sitting on the counter. The bathroom floor was also dirty with black boot-prints. This was disappointing. It seemed as if the worker just left and forgot to return.

As with any hotel, the service of the staff is very important. While my interactions with the staff were minimal, the employees at the front desk were friendly and greeted me with a smile.

Overall, the location, pleasant staff and recent renovations make this a decent choice if you have to travel to the area. I would have provided 4 stars had it not been for the bathroom incident and the overwhelming odor.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard B, General Manager at Crowne Plaza Danbury, responded to this review, July 21, 2012
We appreciate you taking the time to comment regarding your recent visit to the Crowne Plaza Danbury.
We are very proud of the improvements that have been made and are happy that you appreciated the effort.
It was concerning to hear about the odor you detected. We have not noticed any continuing issue and hopefully it was a temporary situation due to the construction and work still being completed in the background. We will continue to monitor this to ensure it was a temporary problem. We were doing some metal refinishing in the past month and the finish product did create a widespread odor. This is possibly what you detected.
There is absolutely not excuse for the condition of your bathroom. This should never happen if the procedures we have in place were followed. I can assure you that this is not indicative of our operation and the product that we strive to provide to our guests.
I apologize for any inconvenience we caused you.
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Holly Springs, North Carolina
Top Contributor
146 reviews 146 reviews
61 hotel reviews
Reviews in 89 cities Reviews in 89 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed July 14, 2012 via mobile

I do not regularly give all 5's but this place was the real deal. With recent multi-million dollar renovations, this hotel certainly rolled out the red carpet. The beds were extremely comfortable and the room immaculate, with fine styling and decor. The perfect retreat for the business traveler.

The bathroom too was great; not big but the shower and sink were well done in granite/marble.

Pam, the front desk manager, should get a raise because she is not just the nicest person at the hotel, but one of the nicest in the hospitality industry. Great service with a smile!

My only observations were the elevators are a little scary; hopefully the renovation will take care of that. Secondly, there are trust fund babies who either live at the hotel or whose family owns it. How about having them put their toys in storage? With a giant boat, motorcycle, two four wheelers, jet ski's, and two Porsches, the other guests are put off. Plus, they take all of your front parking for themselves. What, no monster truck?

All in all, great place and when I go back to CT for business, I will be a regular.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard B, General Manager at Crowne Plaza Danbury, responded to this review, July 21, 2012
Thank you for your comments regarding your stay at the Crowne Plaza Danbury. It was gratifying to hear that you enjoyed the improvements made over the past year'
I will certainly relay your comments to Pam as well as my appreciation for her exemplary guest contact skills.
The elevators will be addressed in the future and we have begun the process of building a garage to house the items in the parking lot.
We look forward to your return.
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Pennsylvania
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 13, 2012

We stayed here in between visits with a college roommate and then a HS friend. We were very impressed. Our room was large and comfortable. The lobby was huge and well decorated. It gave a good impression upon entry. The hotel is under construction so we were able to get the room for fewer than normal points. The work did not disturb us. We had the American breakfast which was toast, bacon or sausage and egg. It was fine.

The people at the desk were pleasant and helpful. I would enjoy a stay there again.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard B, General Manager at Crowne Plaza Danbury, responded to this review, August 17, 2012
We are delighted that you enjoyed your stay at the Crowne Plaza Danbury.
We are very proud of our completely renovated facility and our staff. All work very hard to provide exceptional levels of guest service and it is gratifying to hear that it is appreciated by our guests.
We hope you have the opportunity to stay with us in the future
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Dutchess County, NY
1 review
3 of 5 stars Reviewed July 11, 2012

This property, which has gone through many incarnations over the years, has just been remodeled by Crowne Plaza. It looks beautiful! However, I was put in a king room with wheelchair accessibility and noticed a LOT of issues in my room. To be fair, it could be that the room is not finished, being that it's so new and all. However, some of these issues are inexcusable for a room that is supposed to be wheelchair accessible.

- There is no closet to hang clothes. There are not even hangers anywhere to hang clothes on the bathroom door. If you are a business traveler, you and your suits are out of luck.
- There are no towel bars in the bathroom. Towels and washcloths cover the entire length of the grip rails, making them completely unusable by someone who actually needs to grip them.
- There is no toilet paper holder. Toilet paper roll is placed on the back of the toilet.
- The box of tissues is balanced on the grip rail.
- There was a cracked shower tile and a loose grip rail ring in the shower.
- The shower head is so far up on the wall, there's no way for anyone using the shower chair to reach it.
- There is no shelf or counter in the bathroom for personal items. The courtesy tray is balanced precariously on the edge of the sink. I was forced to put my small bag of items on the floor.
- There is no hair dryer in this room.
- There was no iron or ironing board in the room. Given that there was no place to hang clothes, this would have been appreciated.
- There was only one accessible outlet on the desk lamp. All the other outlets in the room were high up on the wall near the ceiling or hidden behind furniture. Couldn't charge iPad and phone simultaneously.
- The ice machine is completely inaccessible to wheelchairs. It is down a narrow hallway about 2' wide.

Despite these things, the stay was fairly enjoyable. The staff in the hotel was friendly. The engineer who came up to fix my daughter's door lock (which had been assembled upside down, necessitating removal of the lock plate) came quickly, was very friendly and worked quickly and efficiently. I would give this property a few months to settle into itself and then try it again. It has great potential.

Stayed July 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard B, General Manager at Crowne Plaza Danbury, responded to this review, July 21, 2012
Thank you for taking the time to comment on your stay at the Crowne Plaza Danbury.
It is apparent that we did not have your room in the condition it should have been prior to renting and I apologize for any inconvenience.
I can assure you that since receiving your comments on your departure we immediately addressed the majority of the items you mentioned so future guests will not experience the same inconvenience.
We hope to have the opportunity to host you in the future to experience our exceptional level of service and product.
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Berlin, Berlin, Germany
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 28, 2012

Really fantastic place to stay. The lobby is really nice and the staff is helpful. Rooms are big and hooked up.

Breakfast is good but the restaurant is great for lunch and dinner.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Crowne Plaza Danbury, responded to this review, June 30, 2012
Thank you very much for your comments regarding your stay at the Crowne Plaza Danbury. We are pleased you enjoyed your visit and our facilities.
The staff works very hard to provide our guests a quality experience and your comments are positive reinforcement of that effort.
Hopefully we will have the opportunity to serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Danbury

Address: 18 Old Ridgebury Road, Danbury, CT 06810
Phone Number:
Location: United States > Connecticut > Danbury
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Danbury
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Danbury 3.5*
Number of rooms: 242
Official Description (provided by the hotel):
This fully remodeled 242 room hotel features coffee makers, iron & ironing board, oversized desk with ergonomic chair, high speed internet access, two line telephone and iHome Docking Stations, 42 or 37 inch flat screen TV's and HD TV stations. Our elegant and chic guest rooms combined with our 9 meeting rooms and three ballrooms with a total square footage of 26,000 makes this the perfect selection for business or pleasure. The hotel also features an indoor pool, game room and fitness center. Enjoy Fusion Cafe for breakfast and lunch and Jays Bar for an exceptional dining experience and drinks, as well as the availability of room service. Why stay anywhere else when our Shuttle will transport you to nearby corporations and attractions? ... more   less 
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Also Known As:
Danbury Plaza Hotel Danbury
Plaza Hotel Danbury
Sheraton Danbury

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