My husband and I spent 1 night this past weekend at Maron Hotel and Suites and it was 1 night too many! We were there as part of a wedding party. I booked the room 6 weeks ago and requested a non-smoking room because I am very allergic to cigarette smoke. (It makes my eyes itch, nose run and worst of all, triggers my asthma). They told me no problem, we would be in a non-soking room.
We arrived and discovered we had been given a smoking room. It reeked of smoke and it was clear the smoke was in the fabrics, the carpet everything! I called the front desk immediately and explained the situation and asked for a new room. I was told too bad, they were booked up solid and they gave me some air freshner (whatever like that did anything!!!). I was told to speak to a manager in the morning and perhaps something could be done for us.
I had a terrible night. We had to sleep with the windows open in 30 degree weather. Not that that helped much and I had not brought my inhaler or allergy medication. The smoking issue is just the tip of the iceberg. Our room (#313) was GROSSSSSS. The carpet was dirty and stained and had cigarette burns all over it. The vanity in the bathroom was stained brown and cracked all over and there was NO drainage in the shower. ( the water was up to my shins by the time I got out ewwwww). I also found out from the groom that when they had been looking at hotels for their guests, they had been told by The maron that all of their rooms were going to be redone by their wedding (10/21/06). NOT!!!
The next morning upon check out I asked to speak with a manager as I had been instructed. I wasn't about to pay $110.00 for that room! Guess what. Despite doing what I'd been instructed to do, there was no manger there. I was told to put my complaint in writing and my card was charged. I have spoken to a manager by phone today and have been told they will take a look at the room, but cannot guarantee a refund. Oh here is another tidbit too. The bride and groom hosted a breakfast the next morning and requested a wakeup call. They never got their call and almost missed the entire thing. (Got there 15 minutes before the end and many people missed getting to see them off on their honeymoon and wish them well)
If anybody stays here make sure you are not in room #313!!
I will definitely never stay here again and will tell everyone I know not to either!
