Dark, dirty and outdated. Looks like an office building that was converted to rooms. Staff looks mortified working there. This property is in need of some newly updated furnishings and paint. The rooms are dark and gloomy. The carpeting in the rooms is old and stained. The parking garage is not lighted and poses a safety risk. The people working there seem to have no choice. Other guests felt the same way. Perhaps a complete overhaul is in order. What are the owners thinking? I didn't feel like there was an hospitality and no attention to detail. The price was on par with other branded hotels in the area. I couldn't get a reservation at any of those. So I was stuck at this unsightly mess of a place and couldn't wait to get out of there!

I was very happy with this hotel. I had a great room, excellent customer service. I just read some bad reviews, which make the hotel look bad, however it seems those bad reviews are from the same wedding party. The hotel gets booked for a reason, it is because they have an excellent reputation. I believe Mary Elizabeth is the woman who runs the hotel, and she treated me like I was home. Actually, I have my son three days and nights a week, and he also loved it. Whoever is reading those wedding party reviews, I guess they should be looked at as one poor review, because the numerous reviews said the same things from the same wedding party. In the past I threw my brothers bachelor party in the Vivo Bar and Grill area of the establishment, and that was also excellent. I dont know, maybe I am different than others, but I will continue to stay at this hotel. Keep up the good work. My name is Paul V from the Danbury area, and from what I know of Mary Elizabeth, she works very hard and runs a great place to stay and she has been very hospitable, especially in the hectic weeks of Sandy (Hurricane).

I had limited choices of where I could stay in Danbury, so I booked this hotel in spite of what I read in the reviews. Maybe it was becuase I was expecting the worst, but it was fine. I arrived on Thanksgiving evening, at about 5:30. THere was a young man at the desk who was very pleasant and friendly. He had my reservation ready, it took less than 3 minutes to check in. He volunteered info if I wanted to get a snack (the hotel restaurant was closed because ot the holiday). I had a suite, which was very spacious. Yes, it is most definately in need of updating, but very clean, which is probably the most important thing to me. As a matter of fact, I was happily surprised that the bed linen smelled like it just came out of the dryer. Maybe I just got lucky, but everything was fine and I would stay there again.

We came to Danbury for a wedding from Vermont. We arrived at 1:15 and were told that the room was not ready but she took our phone number and she said she would call us when it was ready. We said fine - could we use the fitness center and the gal said yes. We found bathrooms, changed and headed to the fitness center. Unfortunately the machines were many, many years old and really not very functional. We ended up heading outside to walk instead. When we returned at 2:00 we checked with the gal and she said no it was not ready - closer to 2:30. The other person (who we would come to learn was the manager - mary beth) said if people stopped asking us questions they might get their room faster. I was a bit taken aback, but decided to just sit on the couch and wait. In the mean time many others were checking in and the service continued to deteriorate. The manager was so rude and people were just asking when the rooms might be ready. At 2:50 still no room and someone offered for me to shower in the groom's mother's room as she had left and they had just done so. I went up and was soon joined by the groom's mothers sister and her daughter and daughter-in-law. I finally finished getting ready about 3:30 and headed down and Neil still did not have a room (he had been waiting in the lobby). Just as i got there he was given a room key - we go to the room and someone elses clothing (a ladies) are in teh room - we were given someone elses key). I must say that people who were given rooms before Neil arrived way after we did - we were not very happy! Neil stayed in the room to change as the bus was leaving promptly at 4:00 and I got in line. What I saw while waiting in line was embarrassing. There were 5 people behind the counter trying to get poeple in their rooms but one after another people were returning saying there were beer bottles and/or cigarettes or simply the rooms were not clean. Then Mary Beth starts saying very loudly - 'who did this' refering to some paperwork. One of the gentlemen behind teh counter tried to say that it's not important who did what right now, we need to get people in rooms. She said " I want to talk toyou in the back". How unprofessional is all I have to say. I finally asked for a piece of paper let them know I was checked into room 207, but it was someone elses room and that we would be back after the wedding and we certainly hoped a clean room would have our name on it. We got back at 11 and all was fine for us. We had a key and it worked and there were no other clothes in our room. Our friend Mary Beth was still there and still very cranky. I should let you know I have never taken the time to do a review before - but this service was the worst service I have ever witness and expeinced in my 58 years of being on this earth! I don't know what Mary Beth's problem was, but one huge apology was due from her to all the CUSTOMERS she enountered that day. Thanks for listening!!!