How fortunate my husband and I were to spend a warm cozy weekend at Quality Inn during Hurricane Sandy. The staff--particularly front desk associate Rashid--were so accomodating and kind. They went the extra mile to help the guests displaced by the storm. The hot complementary breakfast was an added bonus--eggs, waffles, bagels, good coffee, etc.. The room and bath were well appointed and comfortable. Who could ask for more?
Lucille NY

I checked into a room Wednesday because Sandy had knocked out the power in my home.

When I got there, I found the toilet didn't flush. The man at the front desk told me to come to the front desk, get a plunger, and clear the toilet myself. The plunger didn't do the job. There was now dirty water on the floor, which made the whole bathroom unusable. I called him again. He told me to come get some towels and wipe it up. I said that I wasn't just going to wipe toilet water around my bathroom floor with a towel. He then told me to come to the front desk (on the Lobby level; the room was on the third floor). I said no, I would check out.

The guy at the front desk called his maintenance man. He said, "The toilet in 306 isn't working again." The maintenance man, I was told, couldn't come until the next day.

When I told the man I wanted to check out, he said that his "system" was down, I'd have to call his manager. I called her just now (the second day since I checked out), and she said -- she'd reduce my charge by $100, so that I had only had to pay $60 for this experience!

If I could give this place a zero rating, I would.

I booked with some trepidation due to the negative comments here, but the location was convenient to a funeral we were attending so . . .

Frankly, I don't know what the problem is, unless those one-star reviews were paid-for hit pieces. The room we had was perfectly fine, clean spacious and quiet. The breakfast area is small but the spread was what you'd expect in a hotel in this tier. We didn't use the pool, but a heated indoor pool is a nice amenity.

Plus, the place is right across the street from an outpost of New Haven's Frank Pepe Pizzeria, world-famous for its New Haven-style pies.

Someone here wrote "not the best hotel I've stayed in." Well, duh! It's a Quality Inn. It's not the best hotel I've stayed in either, but it did the job.

Now I'm a member of Choice Hotels' frequent-stayer program, so that might have affected the room I was assigned. It might help to ask for a room on the third floor at the rear.

Hotel has a very unpleasant, musty smell from hallway to rooms. Both queen size beds had saggy mattresses. The air conditioning didn't work properly. The bathroom was old and stained. We moved one of beds and found food remains. There were bugs crawling on the wall. The nicest way to sum this place up is to say it is run down. A more straightforward way of saying it is that this place is a dump.