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SpringHill Suites Danbury: Traveler Reviews

3.0 of 5
30 Old Ridgebury Road, Danbury, CT 06810
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SpringHill Suites Danbury
Ranked #8 of 15 hotels in Danbury
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70 reviews from our community

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Concord, Massachusetts
Top Contributor
101 reviews 101 reviews
30 hotel reviews
Reviews in 40 cities Reviews in 40 cities
60 helpful votes 60 helpful votes
“Good Overall Value and Location - CHILLY room!”
4 of 5 stars Reviewed December 9, 2012

Had stayed here last year for business so decided during a recent visit with friends in the area to stay here again. We were running a bit late so I called to inform them we would not arrive until approximately 9-9:30pm. They said not to worry that everything was in order. We checked in around 9PM. The room was as I remembered – clean, adequate and roomy enough with 2 flat screen TVs. However it was 54 degrees in the room!! Did they not expect us, we had called ahead even?? I did not bother to call down to the front desk and just wore my coat for the first 20 minutes until the room was warm enough to deal with and fix some hot tea (only TWO tea bags?). Breakfast was typical Marriott fare – adequate and average selection. It comes with the room so no complaints really. Very disappointed with the room temperature – so not necessary. Also there was no Bible in the room. I know that may not bother some but it does me. Hopefully that was a fluke. No internet issues this stay as I had previously. Still an overall good choice, price and location but details are key to any business.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura N, Guest Relations at SpringHill Suites Danbury, responded to this review
December 12, 2012
Dear Guest,

Thank you for taking the time to write and tell us about your recent experience at our hotel. I was disappointed to read about the chilly temperature of your room upon arrival and the discomfort it caused you.

When housekeeping completes a room there are standards that are followed in regards to the items you mentioned, such as thermostats being set at a comfort level of 70 degrees, checking to insure each room has a bible as well as 2 tea and coffee bags. Please accept my apology for these items not being checked in your room during inspection. Management has brought this to the attention of the housekeeping staff in order to provide better service. Our procedure had the front desk been notified, would have been to move you to another room to provide you with a more comfortable stay.

I was pleased to read that your overall stay was comfortable with the new upgraded high speed internet and the flat screen televisions that were added during our full renovation last May.

I hope you will come back to stay with us soon. On behalf of the entire staff we would like the opportunity to restore your faith in us. We look forward to welcoming you back.

Sincerely,

Laura N.
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Milford, Connecticut
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Not able to accomodate”
1 of 5 stars Reviewed December 3, 2012

I reserved a block of rooms for a wedding because they offered shuttle service to and from my wedding venue and because I would have my room charges compensated for. After the ceremony was over, a large amount of people were coming back to the hotel for rooms that they reserved. The wedding parties had gotten ready at the hotel and were trying to gather up their belongings, which ended up getting a little loud and the police were called and my guests were kicked out of the hotel, including me and my husband (on our wedding night) and were still charged for rooms. I spoke to management the next day and was told because the police were called, they would not be issuing any refunds. Also, my husband and I were charged for our room which we were told we would be compensated for. Employees were rude and unprofessional and unable to deal with large numbers of people. If you are considering this hotel for a large group of people, consider other options

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask aroselle about SpringHill Suites Danbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stafford, Virginia, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Wonderful place”
5 of 5 stars Reviewed November 10, 2012 via mobile

I stayed here for 6 weeks while there for work. The staff is so wonderful and very nice. We lost power during hurricane sandy and the staff took really good care of the guest. They made sure everyone had a flashlight. Breakfast was great as well. I would so stay here again.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lori O about SpringHill Suites Danbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura N, Guest Relations at SpringHill Suites Danbury, responded to this review
December 5, 2012
Dear Guest,

Thank you so much for your letter in praise of our staff during hurricane Sandy. This was an extraordinary event that effected many people. I was pleased to read your comments about how our staff provided excellent service throughout the storm and during the power outage that you experienced at the hotel. Our dedicated team was focused on meeting the needs of all of our guests during a difficult situation and we appreciate your taking the time to share your positive experience with us.

We look forward to welcoming you back again the next time you are in the area.

Sincerely,

Laura N.
Guest Relations
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New York City, New York
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Reliable, predictable good value!”
4 of 5 stars Reviewed November 5, 2012

Due to hurricane Sandy, we were forced to find a hotel at the last minute. The SpringHill Suites was available. I was pleasantly surprised by the nice accommodations, friendly staff, decent workout facility and good breakfast. My only complaint is that the TVs did not work on the treadmills. Otherwise, the hotel was lovely and I would stay there again.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
“Not Bad At All!”
4 of 5 stars Reviewed October 12, 2012

We stayed overnight at this SpringHill Suites on a recent drive through New England. Very nice.....quiet.....good breakfast in the am........exteremely close to I84. Good place, would stay again. Not many negatives!! Breakfast was typical which included a wafflemaker. Seating area is a littel crowded - it's easy to make do.

Room Tip: Stay on the upper floors to stay away - it was certainly quiet!!
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask FLTMGT about SpringHill Suites Danbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Danbury

Also Known As:
Springhill Suites Danbury Hotel
Springhill Suites Danbury Hotel Danbury
Danbury Springhill Suites
Address: 30 Old Ridgebury Road, Danbury, CT 06810
Phone Number:
Region: United States > Connecticut > Danbury
Amenities:
Business Center Fitness Center Free Breakfast Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Danbury
#7 Family Hotels in Danbury
Price Range: $$
Hotel Class:3 star (3*)
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