I stayed three nights at the Ethan Allen Hotel, as I attended a wedding that took partly place there. It was my first visit to this property and I would rate my overall experience as average as the hotel failed to meet my expectations.
While conference and reception rooms were good, as were the staff members I met or the WiFi internet access, I was disappointed with the lodging itself which has not been refurbished yet and is really old. Although it is clean and well maintained, renovation is urgently needed as comfort delivered is not on par with current standards. From the elevator leading to the guest rooms to my "deluxe king suite" itself, everything showed its age.
My room had for instance outdated non flat screen TV sets with limited channels, a phone suffering from interferences ('cracking' sounds) and a very old bathroom (shower pressure much too low), making the so called 'suite' look like an old motel room. Although the suite was large, it had only one small window at the opposite of the entrance door (in the "bedroom" part of the suite), not providing enough natural light and making the "sitting room" part of the suite dark and unpleasant. Furthermore, there is no door to separate the sitting room area from the bedroom area in the suite. If you add the fact that the room's door is very old, all the noise from the corridor (or from the elevator) could be heard from my bed. Hotel washing machines were also probably nearby as I could hear their noise. Finaly the air conditionner was also very noisy.
I also had three issues with the service provided at the property.
First, my rate included "nightly turndown service with bottled water & chocolates" (as mentioned on my reservation confirmation).
I did find bottled water and chocolates upon arrival in my room, just after checking-in on the first day. Anyhow, I got nothing the next two nights. As a result I received the service I had paid for only one out of the three nights.
Second, the guest services directory in my room said Fairfields Restaurant (the Ethan Allen Hotel on site restaurant) was opened "daily for dinner".
When I came at the restaurant to dine there, I was amazed to see it was actually closed. I had to eat poorly at the bar, where I did not find the food options I expected for my dinner.
Third, I got no answer to e-mail sent to the property neither before arrival (reservation details) nor after departure (guest comment card).
I can not compare the Ethan Allen Hotel with competitors in Danbury but I would try an other hotel, more modern, should I have to return to Danbury.
Far from the elevator as it is noisy
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for choosing the Ethan Allen Hotel in Danbury, CT! We appreciate your feedback.
We are pleased you liked our lobby and noticed the renovations we just completed on our first floor inluding the lobby, public space, ballrooms & meeting rooms.
Our room renovations will begin in February. Each guestroom will receive Ethan Allen's Modern Elegant furniture, new lighting, wallpaper, window treatments, carpet, fresh paint and flat screen TV's. Needless to say, we are thrilled!
I apologize for the challenges you experienced with service. Rest assured, this is not the norm and it will be corrected. If you want to discuss this further, please feel free to contact me directly.
Once again Eric, thank you for choosing the Ethan Allen Hotel!
General Manager - Ethan Allen Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.