Even though I was in Cromwell to see family, I also needed to accomplish a critical task for my job on my laptop that would require many hours sitting at the desk in the hotel room. When I initially sat down at the desk, I found that the desk chair would not adjust any higher. I am tall, so found sitting at that level uncomfortable, not only for my legs but also because I had to reach UP to my laptop on the table (I don't know how shorter people handle that part of it.)
I spoke to the lady from Housekeeping, thinking maybe we could switch my chair with one from an vacant room. She said she would talk to her supervisor.
About 10 minutes later, there was a knock on my door; it was "Nick" from Engineering. I told him the problem, he checked the chair and said it was at it's highest setting and he said he thought all the chairs were the same. He would be back after doing some checking.
Again, it was only about 10 minutes and he was back, rolling a black net-backed office chair. He said he had borrowed it from a "short" co-worker. He asked when I'd be checking out so he could come and pick the chair up when I was finished.
I was VERY impressed with his creativity and resourcefulness!
I've stayed at your hotel a few times in the past few years, but it had been about 2 years since my last stay. I was very impressed by your renovations.
Only one negative comment; on Friday morning, I worked out in your exercise room, came down and got a complimentary coffee from your lobby. On Saturday morning, I repeated the routine and found the coffee pots gone. I was told that you had discontinued the complimentary coffee as you were no longer using Marriott brand. My option was
Starbucks - and expensive Starbucks! I'm sorry you have made that decision.
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- Also Known As:
- Courtyard Hartford Cromwell Hotel Cromwell
- Courtyard Cromwell
- Cromwell Marriott
- Cromwell Courtyard