From the front desk staff when I checked in were very on top of having everything ready for my check in !
The lounge was very cocomfortable and fun ! Wendy as alway makes sure everyone is having a great time and knows each other . just makes for a great time . the staff like " cat" Linda, Gail are always trying to insure you feel like your at home !! If you live on the road how can it get better then this! Great pepole great stays
thank to all of them

Very nice hotel. Bathrooms are so very small. Wish they had a refridgerator.
Beds were very comfortable. Wi fi worked fine. Right off the interstate.
Looks like a great place to hold a conference. Front desk was very nice.
Only 45 minutes to Old Saybrook and the ocean.

Over the Christmas break we moved into the Crowne Plaza - Cromwell for a 4 day girls hockey tournament. The hotel was given rave reviews by everyone on the team (16 families) for their excellent pool area, concierge lounge, restaurant, cleanliness, and the dinner they catered for our team dinner. The dinner went off great and the food was fantastic! The one thing that I found amazing is how excellent the entire hotel staff was and their "yes we can, no problem" attitude. The entire trip was a great success because of the staff and I would highly suggest staying here.

Cons first: we had a loud, clanking heating fixture in my room, some parts of the hotel are in need of updating, and the hot tub is more of a lukewarm tub.
On the other hand: beds feel brand new - very comfortable, and isn't that the most important thing? Rooms are fairly spacious, and the staff is excellent. Joe at the bar is great, and Amber and Libby at the front desk were warm, welcoming and very helpful.