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“Pleasant stay” 4 of 5 stars
Review of Crowne Plaza Hotel Hartford - Cromwell

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Crowne Plaza Hotel Hartford - Cromwell
3.5 of 5 Hotel   |   100 Berlin Road, Cromwell, CT 06416   |  
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Ranked #2 of 4 hotels in Cromwell
Providence, Rhode Island
1 review
“Pleasant stay”
4 of 5 stars Reviewed February 20, 2013

I have stayed here on business trips 3 or 4 times for one night. It is a very comfortable place to stay for this type of trip. The rooms are nice - spacious, love the king bed; great shower fixtures (hey, it's a crucial part of a hotel stay right?).
I used the hot tub once, I enjoyed the pool area with the glass atrium.
One feature I really like is the concierge rooms on each floor - a great place to grab a snack and get breakfast in the morning...really nice.

I will continue coming here for business, as it is very suitable.

Stayed February 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review, February 22, 2013
We're glad you enjoyed your stay and look forward to your return!
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121 people have reviewed this hotel

Traveler rating
    30
    43
    22
    19
    7
See reviews for
21
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40
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Cromwell, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 26, 2013

From the front desk staff when I checked in were very on top of having everything ready for my check in !
The lounge was very cocomfortable and fun ! Wendy as alway makes sure everyone is having a great time and knows each other . just makes for a great time . the staff like " cat" Linda, Gail are always trying to insure you feel like your at home !! If you live on the road how can it get better then this! Great pepole great stays
thank to all of them

Room Tip: serviced is like no other
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review, January 28, 2013
Great review! Thanks for recognizing our great staff!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crawfordsville, IN
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 5, 2013

Very nice hotel. Bathrooms are so very small. Wish they had a refridgerator.
Beds were very comfortable. Wi fi worked fine. Right off the interstate.
Looks like a great place to hold a conference. Front desk was very nice.
Only 45 minutes to Old Saybrook and the ocean.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review, January 7, 2013
Thanks for the nice review! We appreciate your patronage.
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Groton, Massachusetts
1 review
5 of 5 stars Reviewed January 3, 2013

Over the Christmas break we moved into the Crowne Plaza - Cromwell for a 4 day girls hockey tournament. The hotel was given rave reviews by everyone on the team (16 families) for their excellent pool area, concierge lounge, restaurant, cleanliness, and the dinner they catered for our team dinner. The dinner went off great and the food was fantastic! The one thing that I found amazing is how excellent the entire hotel staff was and their "yes we can, no problem" attitude. The entire trip was a great success because of the staff and I would highly suggest staying here.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review, January 16, 2013
We're happy you and your team enjoyed your stay during the Polar Bear Tournament and would love to have back with us again next year! I hope the team was as successful on the ice as your stay was with us.
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Northampton, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 30, 2012 via mobile

Cons first: we had a loud, clanking heating fixture in my room, some parts of the hotel are in need of updating, and the hot tub is more of a lukewarm tub.
On the other hand: beds feel brand new - very comfortable, and isn't that the most important thing? Rooms are fairly spacious, and the staff is excellent. Joe at the bar is great, and Amber and Libby at the front desk were warm, welcoming and very helpful.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review, January 2, 2013
Thanks for pointing out the that the staff is excellent, especialy Joe, Amber and Libby!
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Minneapolis, Minnesota
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 19, 2012

The only thing keeping the experience from a "terrible" rating was the service. Front desk was extremely nice and very welcoming. I typically never stay at Priority Rewards properties (Crowne Plaza, Holiday Inn, etc.), however, I chose to because it seems hotel options in CT are somewhat limited. I was in the area for business and planned to stay two nights...although I left after the first and found another hotel. Reception area is pretty standard and extremely dated. Trying to locate my room was difficult. The hotel has a large and poor lit layout. It felt like I was walking forever to find my room. The rooms are extremely dated and smell of mildew. This property is in serious need of a makeover.

  • Stayed September 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review, December 24, 2012
Thanks for recognizing our staff for their great service! We are in the process of upgrading our bedding and bath ammenities under the new Crowne Plaza "Refresh".
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Atlanta
Top Contributor
78 reviews 78 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 1, 2012

The parking was awful, not nearly enough spots to park. I checked in and they upgraded me Because I'm a platinum member. They gave me the Gov. Suite. It was huge but way outdated. Everything looks old and run down but was fairly clean. I would stay again only for the extra points For staying there.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review, December 7, 2012
We're happy to see you got your upgrade for being a Priority Club Platinum Member! We are also happy to report the "new" Crowne Plaza Bedding package has just arrived at the hotel and we will be rolling it out in the next few weeks. Thanks for sharing your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Hotel Hartford - Cromwell

Also Known As:
Crowne Plaza Cromwell
Address: 100 Berlin Road, Cromwell, CT 06416
Phone Number:
Location: United States > Connecticut > Cromwell
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 hotels in Cromwell
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Hartford - Cromwell 3.5*
Official Description (provided by the hotel):
Centrally located off I-91 and Route 9, the Crowne Plaza Cromwell hotel offers the only full-service hospitality experience in Cromwell, CT. Just 20 minutes south of downtown Hartford, the Crowne Plaza Cromwell gives every guest quiet and comfortable accommodations near Hartford's great attractions at a cost lower than typical of the downtown hotels. In addition, when choosing to stay at the Crowne Plaza Cromwell Hotel, you will be choosing to stay at one of Connecticut's first "Green Lodging Certified" hotels. As the only full-service Cromwell hotel, the Crowne Plaza truly gives you everything you need under one roof. Guests can enjoy American cuisine with a New England twist on-site at Sheffield's Restaurant. Sheffield's offers a great Hartford area dining option for breakfast, lunch and dinner. Room service is also available. An indoor pool and fitness center are also available for those guests who do not want to interrupt their daily workout regiment. In addition to our 215 spacious guest rooms, the Crowne Plaza Cromwell Hotel offers over 30,000 square feet of meeting and banquet space perfect for hosting your small or large business meetings or wedding receptions near Hartford. The friendly and knowledgeable staff of the Crowne Plaza Cromwell Hotel near Hartford, CT will go out of their way to make sure that your trip to the Hartford area is successful. Our convenient location to Hartford's attractions and major corporations is a great benefit as well. For the families and leisure travelers, the Crowne Plaza is just a short drive from Six Flags New England, Mohegan Sun Casino, Connecticut Science Center and Rentschler Field. For the business traveler, UTC, Henkel, Pratt & Whitney and Aetna are a few of the Hartford area corporations nearby. The Crowne Plaza Cromwell Hotel invites you to experience full-service hospitality at its best in the Hartford area. ... more   less 
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