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“Clean and comfortable” 3 of 5 stars
Review of Newbury Inn

Newbury Inn
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Newbury Inn
2.0 of 5 Hotel   |   1030 Federal Road, Brookfield, CT 06804 (Formerly Twin Tree Inn)   |  
Hotel amenities
Ranked #1 of 1 Hotels in Brookfield
Cortland, New York
Top Contributor
129 reviews 129 reviews
13 hotel reviews
Reviews in 52 cities Reviews in 52 cities
57 helpful votes 57 helpful votes
“Clean and comfortable”
3 of 5 stars Reviewed August 26, 2013

The outside didn't look like much but the rooms had recently been renovated and were very clean. No vent fan in the shower room did make it bit steamy and I wish that had been part of the reno. Managers very friendly and nice. Breakfast was okay but overall for the price we found everything to be fine and would stay again.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bennardo, General Manager at Newbury Inn, responded to this review, September 7, 2013
Thank you for posting your feedback regarding your experience at the Newbury Inn in Brookfield, CT . Your feedback is important to us and we are very pleased that you enjoyed your time with us and found our hotel and team members welcoming.

When in the area again please visit us again.

Thank you,
Rosaria Sproviero
Regional GM
N ewbury Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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33 reviews from our community

Traveler rating
    5
    12
    5
    6
    5
See reviews for
10
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7
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Douglas, Massachusetts
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 20, 2013

My husband & I travel quite a bit & it takes a LOT for me to really complain & take the time to right a review such as this, however, I have to agree with the traveler who said there was "Lots to improve." We were on the first floor. The door to our room had a gape at the bottom large enough to let in a mouse and other creepy crawly things. The toilet leaked. The carpets were so completely disgusting that I wouldn't allow my infant daughter on the floor. From simply walking around barefoot in our room for a little while, my feet were black & sticky. Friends of ours were staying in a room upstairs & they were informed they couldn't lock their door as it didn't work. We checked in on a Friday & out on Monday. Both Saturday & Sunday morning housekeeping was knocking on my door between 8-8:30am. On Sunday they even let themselves in when I didn't answer right away as my daughter & I were sleeping. Their groundskeepers were weed whacking & mowing outside our room early in the morning as well (8am). The positives: they are conveniently located & reasonable, their front staff were pleasant & they had a nice continental breakfast.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bennardo, General Manager at Newbury Inn, responded to this review, September 7, 2013
Thank you for taking the time to write a review. It is very important to us. I do apologize for any inconvenience you had during your stay at the Newbury Inn. Since your review we met with the housekeeping staff and the maintenance staff to discuss the issues. We are making sure we resolve it immediately.
When coming to the area again I hope you give us another try.Please email me when you are in the area again and I will make sure your stay is perfect.

Thank you,
Rosaria Sproviero
Regional GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Brookfield hotels

Sedona, Arizona
Top Contributor
109 reviews 109 reviews
34 hotel reviews
Reviews in 56 cities Reviews in 56 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed July 13, 2013

The Newbury Inn suited our needs very nicely. We had a family reunion in New Milford CT, and this motel was the most convenient in the area. It is close to New Milford and Danbury and several other small towns in the area. The rooms are very clean, average size quiet, and the rates are very reasonable. The property is a non-smoking area. The continental breakfast is quite adequate. The young ladies at the reception desk were friendly and helpful. This was our second time at the motel and we will stay there again on our next trip to CT.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bennardo, General Manager at Newbury Inn, responded to this review, July 18, 2013
Thank you so much for taking the time to write a wonderful review and being a loyal guest of ours. I truly appreciate my guests feedback. It is very important to me. Thank you also for the positive feedback on my staff. They have been with us for many years.

Please visit us again soon!

Thank you,
Rosaria Sproviero
Regional GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
fufu58
Top Contributor
55 reviews 55 reviews
17 hotel reviews
Reviews in 33 cities Reviews in 33 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 5, 2013

The Newbury Inn is a convenient place to stop for the night. This past weekend it was nice to check-in with out walking thru the smokers haze outside the office which we have experienced in the past. We usually get up very early to get back on the road, therefore miss the breakfast. Dunkin' Donut is just down the street.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bennardo, General Manager at Newbury Inn, responded to this review, June 28, 2013
Thank you for staying with us on your recent visit and for taking the time to write about your recent experience at our hotel. I want to thank you for staying at the Newbury many times. I truly appreciate it. Visit us again real soon!


Thank you
Rosaria Sproviero
Regional GM
Newbury Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 1, 2013

Hole in the bed sheet. Hole I the bottom left entry do. Large enough to let mice in. Drain stopper in sink does not work. Spider webs all over the balcony. No ice machines
Soda and water machines were sold out

  • Stayed June 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bennardo, General Manager at Newbury Inn, responded to this review, June 4, 2013
Thank you for your feedback. It is very important to us. I do apologize for any inconvenience you had during your stay at the Newbury Inn. We are looking into the issues and making sure we resolve it immediately.
When coming to the area again I hope you give us another try.Please email me when you are in the area again and I will make sure your stay is perfect.

Thank you,
Rosaria Sproviero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oak Ridge, New Jersey
Top Contributor
614 reviews 614 reviews
64 hotel reviews
Reviews in 162 cities Reviews in 162 cities
475 helpful votes 475 helpful votes
2 of 5 stars Reviewed December 17, 2012

Ordinarily, I'm not that finicky about hotel details, but the inn's website claims it is "affordable yet luxurious". I'll give them credit, they ARE affordable - surprisingly so since they are pretty much the only game in town. But "luxurious"?!? Come on!
The inn is on a fairly quiet stretch of road. The lobby is clean and simple, and the desk clerk was pleasant and efficient. The complementary cookies at the desk were a nice touch.
The room was clean and secure, but that is the best that can be said of it. Amenities were minimal - basically an ironing board, iron, TV, and coffee maker. The furnishings were nice, but basic enough to be considered almost spartan - bed, dresser, desk and small armchair. Since there was no table, and the desk faced away from the TV, you either ate at the desk or watched TV, not both.
The heat/AC worked well, but situated right next to the desk, and with an un-adjustable vent, you couldn't sit at the desk without the heat blowing forcefully on you.
The tub/shower was a real issue as it didn't drain properly. Who likes taking a shower standing in a couple inches of water? Why can't housekeeping identify issues like this and dump some drain cleaner in to keep the drain flowing?
Next was the issue of ice. I've never commented on hotel ice before, but this was ridiculous for a "luxury" establishment. The inn doesn't have room fridges - at least in the standard rooms - so I needed ice for a cooler. Not finding an ice machine, and since the inn doesn't provide a property map or any form of welcome folder, I went to the office. The desk clerk cheerfully left the desk to go into a back room, returning with a small bag of ice. Not very good for hotel security, and frankly an odd arrangement. Later I found out how really odd and unluxurious it was. I came out of my room in the morning just before 6AM, and found a table and phone outside the locked office, with a sign taped to the door advising that the office was closed 10PM to 6AM. While ice is rarely an emergency, I've never heard of not being able to get ice at night. Maybe they've had a rash of ice thefts, I didn't ask.
The free continental was fairly basic, though the microwavable breakfast burritos were an unusual offering.
My second night was a real problem. The first night I periodically heard the sounds of doors opening/closing or brief conversations. The second night was not as pleasant. I came to my room exhausted and from 6PM to 10:30PM, I was treated to conversations outside, next door and up above. Most of the conversations weren't loud, but the walls and ceilings are apparently paper-thin. Doors opening/closing, an upstairs guest who loudly tromped from one side of the room to the other repeatedly for nearly four hours accompanied by what sounded like the re-arrangement of every stick of furniture in his room, and next door guests with two dogs, including a puppy who cried/barked several times. I was finally able to fall asleep only because I was literally too tired to stay awake.
Finally, I got to check-out. The desk clerk didn't have a printer for my receipt! Perfect!
Had the inn not advertised itself as "luxurious" I might have cut them some slack and rated them Average, but they did this to themselves.

Room Tip: Trry to get one of the rooms in the back building. It is only one-story, so it should be at least a...
See more room tips
  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bennardo, General Manager at Newbury Inn, responded to this review, January 16, 2013
Thank you so much for your review. We appreciate your feedback. We apologize for any inconvenience during your stay. When traveling to this area again please feel free to contact me and I will make sure your stay is perfect.


Thank you
Rosaria Sproviero
Regional GM
Newbury Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
90 reviews 90 reviews
10 hotel reviews
Reviews in 31 cities Reviews in 31 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed November 27, 2012

The accommodation at this hotel is amazingly wonderful for the price. It's not a cheap hotel. The room is big, the sheets clean and nice. You will feel at home. Everything is nice, clean and spacious. The dining area is small but definitely with quick breakfast food to start the day.

Room Tip: Room in the back area are quieter
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bennardo, General Manager at Newbury Inn, responded to this review, January 16, 2013
We are very pleased that we were able to meet your expectations and that you had good experience with us at the Newbury Inn. As always, we strive to meet and exceed the expectations of all of our guests and am glad that you found our complimentary continental breakfast an added value. I hope that you continue to stay with us when you're in town and we thank you for taking the time to write a review.

Thank you,
Rosaria Sproviero
Regional GM
Newbury Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Newbury Inn

Address: 1030 Federal Road, Brookfield, CT 06804 (Formerly Twin Tree Inn)
Location: United States > Connecticut > Brookfield
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Brookfield
Price Range (Based on Average Rates): $
Hotel Class:2 star — Newbury Inn 2*
Number of rooms: 46
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