We stopped in for a meal here about a month ago and then stopped in again last night with another couple to get a better idea of what to expect. Both times, the restaurant had a good crowd consisting mostly of families with children ordering pizza and grinders. We cannot comment about the quality of that food since we selected meals off the menu and the specials board.
Service was quite good on the first visit and the meals were average. I chose a veal dish and my wife selected a chicken dish. Portions were large and there was little to say about the food, other than we weren't disappointed with anything about our visit and we left there with the impression that this place fell in line with the many locally owned Italian restaurants in the greater Hartford area.
Second visit was a complete turnaround from the first. The maitre'd told us on arrival that we could not sit in a booth even though there were about 5 or 6 available. No big deal, but everyone who came in after us got a booth on request. Not sure why but it irked us because the tables were a little small for four diners. Maybe they were saving them for the clueless parents with rude and noisy kids?? Anyway, took a little too long for the waitress to come over and take our drink orders, then it took a little too long for her to bring the drinks. Food orders were taken, salads came out in time and then we waited...and waited. Almost an hour later, the waitress and another waitress/owner? came over apologizing that our order got lost, and we were going to get another round of drinks on the house. Ok, fair enough. Food arrived and thankfully, it was wonderfully good. The tilapia and shrimp with mushrooms over pasta and marinara was worth dying for. The shrimp with capers over pasta was the same. Baked ziti meal was a little bit overcooked, but was good enough to take a large portion home. I can't remember what the fourth diner ordered, but she loved it and took home was she couldn't finish on the plate. In the end, four very happy diners.
After the meal, the Owner treated us to a small glass of wine each with further apologies (really wasn't necessary at that point) and then on the way out, he told us to take what was left in the bottle with us, which was easily a half a bottle.
This is what good service is supposed to be about. I won't have any concerns about coming here in the future.
Dinner for four with one round of drinks was a very reasonable $74.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.