It's not that this is a bad hotel. The issue is that their on-line description of their amenities are very mis-represented. I booked a one-bedroom suite because we were traveling with a teenager, and separate sleeping rooms were very important. I even called the hotel directly to make sure that this is what I booked. Never the less, when we arrived, we were shown to a single room with 2 queen beds. When we protested, they apologized for any misunderstanding and moved us to a "business suite" which was a slightly larger room with a living room set in one corner and a single king bed. Upon further protest, we were told that they only have 2 true one bedroom suites, only one of which was non-smoking, which was currently occupied. We were also misled about the complimentary breakfast. We were expecting a breakfast buffet typically found at places such as the Marriott Residence. What we found was a continental breakfast. Nowhere on the Best Western website was there the word "continental". So again, there is really not much wrong about this hotel, it's just not what we expected.
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- Also Known As:
- Best Western Plus New England Inn And Suites
- Best Western Plus New England Hotel Berlin
- Best Western Berlin
- Berlin Best Western