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“Hotel” 5 of 5 stars
Review of BEST WESTERN PLUS New England Inn & Suites

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BEST WESTERN PLUS New England Inn & Suites
2.5 of 5 Hotel   |   2253 Berlin Turnpike, Berlin, CT 06037   |  
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Ranked #1 of 10 Hotels in Berlin
norwich, United States
1 review
“Hotel”
5 of 5 stars Reviewed March 16, 2014

The staff make this hotel! They accommodated our hockey team, making cookies on our arrival and making breakfast early so the kids could eat before their BIG game. The appearance of the hotel is clean inside and out. We truly appreciate the service staff and everything they did for us!

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review, March 18, 2014
Thanks for your review! We are happy to have had your team stay with us and glad to have provided you with exceptional service! We hope to see you again in the future.
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125 reviews from our community

Traveler rating
    60
    30
    14
    11
    10
See reviews for
53
26
5
24
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Newington, Connecticut, United States
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 2, 2014

We did a family night get away. The snow was taking a toll on all of us. So rather than sitting at home again with the kids we an over night. it had a great indoor pool which was nice and warm on a cold winter night. the place was clean the staff was nice and the food was included was good. we had a great family night get away.

Room Tip: all of the rooms were nice.
See more room tips
  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review, March 5, 2014
Thanks for your review! We are very happy to hear that you family enjoyed their winter getaway at our hotel. We're glad that your children were able to enjoy our heated indoor pool and breakfast, and also that you found our hotel to be clean and comfortable! We hope to see you again in the future!
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St. Albans, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed March 2, 2014

The hotel was clean and my children loved playing in the pool. However, the beds and pillows were very uncomfortable. The pillows were over stuffed, and the mattress was very very hard! The breakfast met our expectations, including what you would expect for a free meal.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review, March 5, 2014
Thank you for your recent stay and review! We are glad that your family enjoyed our breakfast and heated indoor pool! We're sorry to hear that you didn't find our beds to be as comfortable as you may have liked but hope to see you again in the future.
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Big Bear Lake, California
Top Contributor
84 reviews 84 reviews
29 hotel reviews
Reviews in 39 cities Reviews in 39 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed February 23, 2014

I had appointments in that area, and, given the wintry weather, I wanted to be reasonably close to those appointments. I was very pleased with this hotel-- from the courteous clerk in the lobby, to the nice person overseeing the breakfast buffet. I ended up having to arrive a day early (and stay 2 nights instead of one) at the last minute, and they were very accommodating. The room was clean and very comfortable, and we had an excellent night's sleep. I used the fitness center first thing in the morning, allowing me to enjoy the all-you-can-eat breakfast! There was plenty of food and wide variety for all kinds of tastes. The check out was very smooth and easy. I'll be doing more business in that area and will definitely come back!

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review, February 25, 2014
Dear Myrmyr971,

Thank you for your review! We are pleased to hear that you enjoyed our hotel and all of the amenities we offer. We're happy to hear that we met your expectations by providing a clean comfortable guest room and a plentiful breakfast buffet. We look forward to having you stay with us again!
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Vernon, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 20, 2014

A really lovely lobby but the desk attendant's attention never left her cell phone. We had a late Valentine's family overnighter to enjoy a cold night in the jacuzzi and fireplace and pool for the tots. The pool was great! Very warm, not a towel in sight. When asked for one, the front desk just said "a lot of people have been asking for them. There aren't any more." There weren't any the next morning either, for that matter the dirty sheets stayed in the elevator the entire time we were there. One of the room heaters didn't work thankfully in the sitting area so I had to move my daughter to sleep with us to keep warm. A little tlc and attention to detail would do great things for this hotel but the overall atmosphere there is that no one really cares enough to put any effort into it.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review, February 23, 2014
Thank you for your review! Surely we care about our hotel but we understand we did not meet all of your expectations on your recent stay. We take all feedback importantly and will address the concerrns you had with your stay. We thank you for staying with us an hope to see you again.
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Reykjavik, Iceland
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 21, 2014

stayed here one night on a long car ride, it was fine. clean enough. you know, it is a cheap BW, so what do you expect? Breakfast was terrible. All prepossessed junk. but what ever, it was a clean dry bed to sleep on.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review, February 23, 2014
Thank you for your review. We are sorry you considered us to be a "cheap" Best Western. Our goal is to provide clean, comfortable accomodations at an exceptional value. Thanks for you staying with us and we are glad that you did find value in your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farmington, United States
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 17, 2013

The staff was very helpful and polite the entire stay. Our room as quite large and nicely decorated with a modern appearance and the bed was very comfortable. The Jacuzzi was larger then expected but still a bit tight for 2 people. The room looked clean at first glance and overall it was. the carpet however could have used a better vacuuming. We really enjoyed our overall stay and would return if we get the chance and I would recommend this room to others. Don't expect much out of the breakfast though.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review, November 19, 2013
Thank you for your review and feedback! We appreciate your candid feedback and we're happy to find that you enjoyed your overall stay. We value your feedback and will use it to improve our service and offerings and to maintain the aspects of your stay that you enjoyed. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS New England Inn & Suites

Address: 2253 Berlin Turnpike, Berlin, CT 06037
Phone Number:
Location: United States > Connecticut > Berlin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Berlin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS New England Inn & Suites 2.5*
Number of rooms: 52
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Also Known As:
Best Western Plus New England Inn And Suites
Best Western Plus New England Hotel Berlin
Best Western Berlin
Berlin Best Western

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