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“A little old in the tooth” 3 of 5 stars
Review of BEST WESTERN PLUS New England Inn & Suites

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BEST WESTERN PLUS New England Inn & Suites
2.5 of 5 Hotel   |   2253 Berlin Turnpike, Berlin, CT 06037   |  
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Ranked #1 of 9 hotels in Berlin
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81 people have reviewed this hotel

Traveler rating
    37
    19
    11
    8
    6
See reviews for
34
19
4
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Any
English first
Atlanta, Georgia
Top Contributor
79 reviews 79 reviews
55 hotel reviews
Reviews in 51 cities Reviews in 51 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 1, 2012

Stayed for 4 nights recently. The absolute best part of this hotel is Sarah! She was working the front desk when I checked in. Sarah went out of her way to be helpful and accomodating. When I got to my room, the coffeepot was missing, she got it replaced within minutes. She took care of other small issues with professionalism and efficiency. The lady who took care of the breakfast area was also very friendly and kept quite busy keeping the area stocked and clean. The breakfast itself was average, nothing to rave about, but decent, with the usual offerings.
The room was spacious, comfortable, and clean. The entire hotel is clean and well-kept. This is definitely a hotel I would stay at again.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
51 reviews 51 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed October 18, 2012

Stayed here for one night on a college visit. It is clean and well kept. The beds are not particularly comfortable. The heater in our room was very noisy. We finally had to turn it off as the cycling on and off was keeping us awake. Breakfast is standard hotel fare, coffee was ok.
Beware if you put the address of this in your gps you may not be able to find it. My gps directed us to a spot almost 6 miles from the actual hotel. Had to call for directions.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary D, Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review, October 19, 2012
Thank you for your recent stay with our hotel and also for providing feedback. We are glad you enjoyed your stay and found our hotel to be clean. Thank you for expressing the concerns you had as well and we look forward to addressing them. We know you have many options when it comes to accommodations and we value your choosing Best Western PLUS.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alburtis, Pennsylvania
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 5, 2012

My husband and I stayed at at this Best Western while traveling from Boston, MA back home to PA. The lobby and rooms were very clean, up to date and appealing to the eye. Our room with a king size bed, microwave, fridge was also very clean and smoke free. While there was a large group in the area where breakfast is served daily and our room was down the hall, we did not hear them once our door was closed. The only drawback are the pillows. While we had many on the bed, I am partial to my own pillow, just a personal choice. The breakfast area was well stocked and kept clean by the employee who was very busy trying to make sure everything was cleaned up as well and she was very friendly as well. I would definitely recommend this hotel to others. I wish we had more time to explore the area.

Room Tip: Room 123 first floor, faces the back of the hotel.
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary D, Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review, September 7, 2012
Thank you for the feedback! We hope to see you again and hopefully you have more time to explore the area on your return visit! We know you have many choices in lodging and appreciate you choosing Best Western PLUS.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC, NY
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed September 3, 2012

This is the third time we've (2 adults/2 small children) stayed here. The room, public spaces, and property are always VERY clean and nicely kept. The staff is friendly and helpful, and will quickly address any minor issues. The bedding and rooms are comfortable. You can opt for open windows and sunshine or close the curtains and run the A/C. To address previous reviews: NO bedbugs were found in our room (I encounter them in my employment and am adamant about checking for them).
Some things may look a little dated, but they seem to stay on top of these things and repair/maintain/update them regularly as they wear. The indoor pool is kept at a very comfortably warm temperature, possibly the warmest of any of the many hotels we've been to. The pool itself is in need of paint, and some of the cement around the ladders needs to be redone, but this did not take away from enjoying the pool, and the rest of the pool area is clean and looks freshly painted. Another nice touch is the windows can be opened around the pool area, letting in fresh air and outside temperatures (but no bugs or leaves). The fitness area is also excellent, and the restrooms adjacent have full roll-in showers.
The pool hours and breakfast hours are open longer than many places. The breakfast is sufficient, tasty, and well attended to. The Wifi is excellent.
Suggestions for the property management: 1) Install in-room safes (if not in all rooms, at least as an upgrade to the suites). 2) Some type of sitting area outside - whether a couple of benches or a gazebo - might add to the outside appeal and provide guests with a smoking area or a place to read a book. The grounds are actually nice - people should be able to enjoy it other than in passing to and from their car.
We look forward to returning again.

Room Tip: Rooms facing the back of the building get the morning sun, and face a wooded area. If you're an...
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
okcomputadora, Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review, September 5, 2012
Thank you for you feedback! We are undergoing a renovation within the next 6 months and your comments are very helpful! We know you have many choices in lodging and we appreciate you choosing Best Western PLUS. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado City, Colorado
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 17, 2012

We stayed at this hotel that was recomended to our family for a Wedding. First we had multiple issues with the door keys. We came back to the hotel and noticed that an item was missing from our room. We found the item in the trash dumster and the hotel and its management refused to accept any blame for their fault in the issue. We also made an appointment with the General manager and he failed to show up to the agreed meeting, and we waited an additional 1.5 hours. I would never stay here again.

Room Tip: Stay somewhere else.
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
okcomputadora, Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review, August 23, 2012
Thank you for your feedback. We understand per your own comments to management, that your item was placed next to the trash can and then thrown out by accident as housekeeping assumed it was trash because the location you placed your item.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS New England Inn & Suites

Also Known As:
Best Western Plus New England Inn And Suites
Best Western Plus New England Hotel
Best Western Plus New England Hotel Berlin
Best Western Berlin
Berlin Best Western
Address: 2253 Berlin Turnpike, Berlin, CT 06037
Phone Number:
Location: United States > Connecticut > Berlin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 hotels in Berlin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS New England Inn & Suites 2.5*
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