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BEST WESTERN PLUS New England Inn & Suites
2.5 of 5 Hotel   |   2253 Berlin Turnpike, Berlin, CT 06037   |  
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Special Offer
Stay 2X get $50 gift card
Ranked #1 of 10 Hotels in Berlin
Certificate of Excellence 2014
New Haven, Connecticut
1 review
4 helpful votes 4 helpful votes
“Bed Bugs”
2 of 5 stars Reviewed February 19, 2012

I am really having a hard time with this review. My husband and i stayed here about 2 years ago and we were extremely pleased. This time, not so much. I awoke to two bedbugs traveling across my pillow. I put them in the ice bucket and we packed up and went to the front desk (4am!) I showed the clerk the ice bucket and told her to look inside. I told her I wanted my money back and that she should let the management know there is an issue. I know there has been a problem with these critters lately, I don't blame the hotel staff. She gave us a full refund and was extremely apologetic. 2/19/2012

  • Stayed February 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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140 reviews from our community

Traveler rating
    69
    35
    15
    11
    10
See reviews for
59
29
7
26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
West Hartford, Connecticut
1 review
5 of 5 stars Reviewed February 14, 2012

Great hotel....with microwave and refrigerator in rooms which made this very helpful when traveling with little ones. The hotel was super clean and the courteous staff made us feel right at home. My children (ages,1 and 3) really enjoyed the breakfast the next morning, especially the Belgium waffles! Overall, a great stay at a great value! Would definitely return!!!

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andover, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed November 12, 2011

We were in town for a wedding and booked the Best Western based on positive reviews. What a massive disappointment! We arrived between 20-30 minutes before check-in and without making eye-contact, greeting us, or even asking if we had a reservation, Bob the front desk clerk said there was no chance we would be getting into a room early and that it would be quite a while. We asked if any room was available as we needed to get ready for the wedding. Bob still has yet to make eye-contact or take his face away from his computer screen. Without answering us, he continued on his computer, then dealt with another guest, finally asking for our credit card and handing us a room key. This odd, rude, hello is still the highpoint of our stay. We appreciated the extra 15minutes in our room, but once we got off the elevator, the hallway had a strong odor of thick stale cigarette smoke. It was disgusting. Our room did not have the same odor, but our bathroom had a rank odor when the fan turned on. The bathroom was very clean, but we were given only one single bath towel and three face cloths. The room was outdated and dark, but clean enough. I did check the mattress and upholstry seams. I can't believe how much we paid to stay in such a rat hole. I have stayed in hostels in Eastern Europe that are better and even have more gracious hosts than this place.

  • Stayed November 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maine
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 21, 2011

Stayed here with my husband & son on a college visit to Wesleyan. Nice exterior, lobby, breakfast area & room. Comfy beds & pillows, free wi-fi, friendly, helpful staff. Normal breakfast offerings. Small indoor pool. Nice & quiet & clean. No problem getting extra pillows. Would definitely stay here again. Yes, it was maybe a 15 minute drive from Middletown, but worth saving some money on.

Room Tip: Rooms in the back are quietest.
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  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McLean, Virginia
Senior Contributor
41 reviews 41 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed August 6, 2011

My son and I stayed here on a visit to Wesleyan University. Although not in Middletown it was only a short drive away. Consistent with what other reviewers have had to say, this is an excellent hotel for the money. It was clean and in very good condition, had a helpful staff, good breakfast, the room was fine. Certainly if you are staying in the Hartford area and don't want to pay a lot of money you will probably not find a better place to stay.

Stayed July 2011, traveled with family
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Chino, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 21, 2011

Front Desk (Kimba) was friendly & helpful. She directed us to eateries nearby, but FYI, it's really a bit of a ways down the road. I guess "close" is a subjective word. Make a stop @ Stew Leonard (she recommended this place, as we needed to get juice for my 1 yr old son)--it's a really cool place to shop. Breakfast was good. They had eggs, muffins, bacon, sausage, waffles, juice, coffee, cereal, etc. The bathroom was fairly clean. We didn't have towels though, so I had to wait awhile at the front desk, to get the towels. Seems like they have towel shortage 'cause there were none at the pool as well. But Kimba was there to help, bringing us freshly dried towels. Their pool (although heated) needs some remodeling, if not upgrading. The walls of the pool seems like it's peeling---needs paint touch up---looks like dirt or mold in the pool.

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 13, 2011

On the surface, the hotel was a step up normal Best Westerns and comparable to hotels like Hampton Inn, Holiday Inn Express, and others in terms of style and amenities. The staff were pleasant and the breakfast was comparable to other chains.

However, the room itself was not up to the standards of these others - although non-smoking, ours smelled of old smoke and had a dank, humid feel that the A/C didn't clear up. The carpets were worn and somewhat stained, and the high ceiling destroyed any feeling of coziness.

However, it was considerably less expensive than those other chains in the area, so I feel I received a good value for what I spent. Just don't expect it to be amazing.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS New England Inn & Suites

Address: 2253 Berlin Turnpike, Berlin, CT 06037
Phone Number:
Location: United States > Connecticut > Berlin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Berlin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS New England Inn & Suites 2.5*
Number of rooms: 52
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Also Known As:
Best Western Plus New England Inn And Suites
Best Western Plus New England Hotel Berlin
Best Western Berlin
Berlin Best Western

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