We just came from Vail Cascade and kind of expected something similar. Turned out that it was not even closed. The staff is cut down to 2 women who do front desk, maintenance and bellman at the same time. So basically service does not exist. Restaurant is fast food and pricey for that. WIFI is very spotty ( they have the hubs in some rooms...depends on your location ), Bathroom outdated...TVs are tubes and poor picture. Sauna is nasty ( stained plywood which is peeling off and mostly black/brown ). Worst thing is that they have wooden fireplaces but the fire alarm system is 20 years old and degraded. We had a false alarm and the fire chief stated that they need replacement. Follow up with the manufacturer confirmed the findings. The building - as most of Winter Park - looks actually nice from the outside and has a lot of potential with the tubing run and the gondola ( "carriage" ) that connects the hotel with the village. But avoid hotel until issues are resolved. Except for the safety issue it would be ok if you just need a place to sleep and ski all day..may be ok for pet owners as well..saw a lot of pets in the hotel..

I am returning to the Vintage Reort in a couple of weeks. Like my last visit, I will be staying in a Deluxe Studio with the Fireplace. I read a previsou visitor's review about the "lack of Firewood" and hope that this is not "really" how it is now, as in my previous stay's not only did they stack wood in there for me, but also were willing to come actually light the fire for me. As for the staff, I have always found them very attentive and helpful. They seemed to go out of their way to make my stay enjoyable. This time I will be traveling with my new puppy, and they seemed to be very happy to accomodate the pet for me.

We went here a few months ago. They advertised wood burning fireplaces--sweet. Upon check-in they told us they had no wood. When I reminded them that their website said they had wood burning fireplaces they told me "yes, your room has a fireplace--but we never said we have wood, you can buy wood at Safeway.'

True story. I emailed the GM a week later and she was not accommodating either.

We won't be back

Old room - outdated. Small tv with poor picture. The bathroom hasn't been updated in over 20 years. Not a nice as the photos showed. I would not stay here again. It is the worst hotel experience I've had while taking my family on a ski trip. I don't see how the reservation department can feel good about recommending this place.