My family and I planned to stay at Winter Park during the fourth of July weekend. I booked a room on Expedia that was suppose to have 2 queen size beds available. We drove 2 hours and arrived after 6pm. There was no front desk. We tried to contact the office and were given directions to a place 1 mile away and had to get our key out of a box.
When we finally arrived at the hotel and fiqured out where the room was, we found that the 2nd queen size bed, which was a couch bed was broken. All of the springs were off that normally hold it up. My sons had to sleep on the carpet. The next day I went to the office a mile away and explained what happened. They said they would fix it.We were also told we had pool access but when we tried to use it it said members only which required a card that was not provided to us. I asked for a refund and they told me to call Expedia. I have been on the phone with Expedia for 18 days and still cannot get a refund. Apparently, the guy who runs the office at the hotel will not respond to their requests. I am now forced to go thru my credit card service for a full refund. Please do not have this happen to you. It is a total racket. Go thru well known hotels for your stay. Thanks
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- Also Known As:
- Snowblaze Athletic Club Hotel Winter Park
- Snowblaze Athletic Hotel