The hotel location was great, basically across from the ski resort. A shuttle bus runs every 20 shuttle bus drivers are very friendly and helpful. I noticed people were not tipping these guys. Not nice because they are so helpful. Don't be cheap.
The hotel is basic, but very clean, kudos to housekeeping. Beds were comfortable enough but could have used a nice down comforter, (blankets were thin and old) as the heater in our room only worked for 30 minutes at a time and then blew cold air. We reported this everyday without remedy. In the end they gave us a space heater and comped us our last day.
Kyle, the hotel Manager was professional and accommodating, he tried his best to make up for the no heat situation.
The hot tubs need more detail to cleanliness and an anti foaming agent. The ceiling was covered in fuzz and needs cleaning. Don't look up and go early while the kids are at dinner.
Would also like to acknowledge Jack our server for breakfast and Mike our bartender in the pub. Jack was super friendly and helpful with things to do in the area and Mike was very receptive when I asked him to make us a "Broken Leg" cocktail, I gave him the secret recipe. Ask him.
This hotel needs work and needs to keep their staff and compensate them more for their excellent customer service.
- Official Description (provided by the hotel):
- Located directly across the street from Winter Park Ski Resort, with free access to the Resort & Town Shuttle! Full service restaurant & microbrewery on site. Largest Banquet & Meeting space options in Winter Park! ... more less
- Reservation Options:
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- Also Known As:
- Winter Park Mountain Hotel Winter Park