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“kids liked it” 3 of 5 stars
Review of Comfort Suites Westminster

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Comfort Suites Westminster
2.5 of 5 Hotel   |   12085 Delaware Street, Westminster, CO 80234   |  
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Choice Privileges Points
Ranked #15 of 18 Hotels in Westminster
Fort Collins, Colorado
1 review
“kids liked it”
3 of 5 stars Reviewed March 22, 2014

The staff was very friendly and the rooms were clean and the beds were comfortable. The pool needs some TLC. They also only provide hand size towels for the pool which was disappointing, I asked at the front desk for some hoping to get bigger ones but was unsuccessful. Connecting to WI-FI was a daily challenge, most times it wouldn't let me. Breakfast was just ok. As long as your expectations aren't really high this would be a great hotel.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jess F, Director of Sales at Comfort Suites Westminster, responded to this review, March 24, 2014
Dear Trina,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Jessica Foulsham
Marketing Director
Comfort Suites
3034295500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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67 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Any
English first
Charles City, Iowa
2 reviews
5 of 5 stars Reviewed March 6, 2014

home away from home, very clean, modern, friendly and affordable place to stay, safe with many places to visit close by and if you needed anything don't be afraid to ask Jennifer the GM who will take care of you who I understand has been there for over a decade which says allot for the place, big fancy nice place with a homey feel to it

Room Tip: there is no restaurant in the hotel but many acrossed the street with discount from hotel and I LOVE...
See more room tips
  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jess F, Director of Sales at Comfort Suites Westminster, responded to this review, March 7, 2014
Dear Wade,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.


Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!


Sincerely,

Jessica Foulsham
Marketing Director
Comfort Suites
3034295500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Top Contributor
106 reviews 106 reviews
29 hotel reviews
Reviews in 45 cities Reviews in 45 cities
100 helpful votes 100 helpful votes
2 of 5 stars Reviewed February 15, 2014

I booked ahead and was told the price, including two dogs, and when I arrived, in the middle of a blizzard, I got told that it was an extra $25 for the second dog. This was completely different from my phone reservation conversation, but in a blizzard, ad with the two dogs, I didn't have too much choice, did I? The room was fine, comfortable and clean, but nobody likes being ripped off.

  • Stayed February 2014, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jess F, Director of Sales at Comfort Suites Westminster, responded to this review, February 17, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Jessica Foulsham
Marketing Director
Comfort Suites
3034295500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monument, Colorado
Top Contributor
134 reviews 134 reviews
49 hotel reviews
Reviews in 68 cities Reviews in 68 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed December 29, 2013

After reading the reviews I took a chance on staying one night on reward points and was glad I did. Earlier reviews have the following concerns:

Staff Friendliness: One complaint was unfriendly staff to which the management responded and said they would address the issue. I was checked in by "Summer" who was very friendly and helpful. She accommodated my requests for a specific room. I called ahead of time asking if a room on the third floor west side was available and if I could reserve with Choice Privilege Points. She said I would need to reserve through Choice Privileges, but would look for my name and make certain that type of room would be available. She did and it was.

Noise: I did hear coughing from an adjoining room which did seem to be louder than in many motels where I have stayed. However, the room in which I stayed was quiet. I was told by "Summer" if I had any noise issues to let the front desk know and it would be resolved. I did not but believed that if there were issues they would have been addressed.

Breakfast: There were complaints in earlier posts about the breakfast. It was well stocked the morning I ate at this property including the standard continental fare plus hot scrambled eggs and sausage. No complaints.

Clientele: One post complained of a vagrant eating at the breakfast. If this had been reported I am certain the staff would have addressed it. I noticed the morning I ate there one person who could have been mistaken for homeless was eating, but from overhearing his conversation with another guest it was clear that he was staying at this property as a paying customer due to displacement issues. The management has some but limited discretion as to who rents a room. He was not a problem, and had he been, I am certain it would have been addressed.

My room was a very comfortable "suite." This property appears to have been a slightly higher end property built by a competitor which I have also frequented, and purchased by Choice Properties for renovation. The suites are a large room with an archway dividing the bed from the sofa and desk area. See the pictures. It was a good room from which to relax, do business in one area and sleep in another area.

Several restaurants are within walking distance including Perkins, Village Inn, Cracker Barrel, Wendy's. Starbucks is across the freeway to the east.

Room Tip: For a view of the mountains over the businesses, Third floor on south end. A little quieter and away...
See more room tips
  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jess F, Director of Sales at Comfort Suites Westminster, responded to this review, February 5, 2014
Thank you for taking the time to complete our regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Jessica Foulsham
Marketing Director
Comfort Suites
3034295500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lander, Wyoming
Top Contributor
70 reviews 70 reviews
62 hotel reviews
Reviews in 49 cities Reviews in 49 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed December 12, 2013

This was my third stay over a number of years. Was not happy with the second (5/12), but that was resolved, and came back 10/13 because I knew it was a clean, safe motel in a location convenient to my plans this trip (tho a bit busy) because it was just off I25. And the points necessary for a stay were very reasonable. I had no complaints whatsoever this 3-day stay. Was pleased with the room... had hoped for a view of the mountains, but nothing was available and turned out the view of an open field on my side was much more quiet and relaxing! Not an early bird, so I can't attest to when they open for breakfast, but they had what I needed. Only frustration was that the one computer for guests in a small room was not monitored as to time limit of use and several times when I really needed it, I could not get on. I would definitely consider staying here again if I need to be in that specific area north of Denver.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jess F, Director of Sales at Comfort Suites Westminster, responded to this review, February 5, 2014
Thank you for taking the time to complete our regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Jessica Foulsham
Marketing Director
Comfort Suites
3034295500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highlands, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed November 23, 2013

I stayed at this place for 3 days,the first night was on rewards points and the other 2 nights I paid for . When I checked in I noticed a sign that said no vacancy. After checking in and getting to my room I just put my things in the room and left ,when I come back much later I turned the heat on and It sounded like a freight train [I'm a maintenance man at a hotel and lodge]. I decided to not say anything because I knew that they could not move to another room,need less to say I didn't get much sleep that night. I talked to the manager the next morning and she said that she would have it fixed,when I arrived back later that night I noticed that it was the same unit so I turned it on to see if it was fixed,when I turned it on the fan locked down and the unit started smoking so I unplugged it,went down to front desk and girl said that she had a note to move me,It took her about 20 min to find a room for me[she said that computer was slow] when I went to new room I found out that room was occupied,so I went back to desk,she apologized and finally got me another room ,when I talked to general manager about situation the next morning he said he would talk to the manager and call me in about 30 minutes[which the call never happened],the next morning when I checked out I talked to the manager and told her about the G.M not calling me back and she said I don't know why he needed to talk to her he was the G.M and that she would call him and make sure that she would call me back about my situation but she never did as of this morning. I was not going to put this on trip Advisor because I know things happen in this industry but I don't like to be lied 2 buy the Manager and the General Manager.

  • Stayed November 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jess F, Director of Sales at Comfort Suites Westminster, responded to this review, February 5, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Jessica Foulsham
Marketing Director
Comfort Suites
3034295500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rapid City, South Dakota
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 17, 2013

We were in the area for business. The web site for this motel is done very well but this motel is just for shoppers. We had a 7:00 appointment and were waiting to get breakfast -- The room was not open at 6:30 -- We followed another gentlemen in the room so we could eat and still make our appointment -- We were then scolded by the staff because we went in the room -- and it was time for it to be open -- Room to room there is a lot of noise. The beds are very hard.

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jess F, Director of Sales at Comfort Suites Westminster, responded to this review, February 5, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Jessica Foulsham
Marketing Director
Comfort Suites
3034295500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Westminster

Address: 12085 Delaware Street, Westminster, CO 80234
Phone Number:
Location: United States > Colorado > Westminster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 18 Hotels in Westminster
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Westminster 2.5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Comfort Suites Westminster Hotel Westminster
Westminster Comfort Suites

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