After over 40 reviews, this is my third (one was remedied while there, so... second) negative one... check them out; I try to be as positive as possible.
For Memorial weekend, I made reservations for 3 nights at this Comfort Suites because of their website's picture of the size of the 'suites', looking/feeling more open than a regular motel room as it had a divider and sofa beside the bed(s). When making the reservation using points from Choice Privileges, I could have had a bit more expensive 2Q room for the same points, but there was only one left available for points and I thought I'd leave a second bed for someone reserving with a second person (as I was solo)... and so I reserved the 1K room.
When I got to the motel, I let (MY FAULT, I KNOW) the manager even talk me out (with a sweet smile) of the 1K room with the sofa (as the sofa 'could be used for another person to sleep on' if needed), to a small (because of the elevator taking part of it) 1K room with a small stained chair with ottomon and an old grainy-pictured tv and old fridge/microwave. I brought my stuff in and went out for needed shopping, so there wasn't time for the smallness of the room and the grainy picture of the TV to 'get to me' until I settled in for the night.
The next morning I asked front desk person how much my room rented for because it was not a suite and I was 'paying for' a suite... but she wouldn't tell me. She said that I WAS in a suite because anything with a microwave/fridge was a suite... which I knew wasn't true and Choice Hotels customer service rep confirmed that it wasn't true, and said it had to be divided and with a sofa to be even considered a suite. After even that one night there, I so felt I had allowed myself (yes, I felt like a wimp, walked over) to be ripped off ... and yet had to stay that second of 3 nights because I'd already used part of that second day away at an appointment.
But I wasn't going to lose a third night's points (they DO cost and have definite value)... and when I found I could get my 3rd night's points back if I cancelled, I cancelled the 3rd night at Comfort Suites and made reservations at a Motel 6 (!!!), which I actually enjoyed! Before I left on that third morning, the new front desk person offered me a different room as one was available... but I'd already knew I'd lost the value of my points on the first two nights, had a really 'bad taste in my mouth' about the whole thing, and that didn't seem like much of a consideration... FINALLY getting the kind of room I was paying for?????
I do want to be positive about one morning's breakfast... that first morning's (Saturday) breakfast had small hard boiled eggs and fruit and yogurt to go with the typical waffles, rolls, cereal, etc., while Sunday morning's was scrambled eggs/sausage... and those scrambled eggs were much better than I've had at other places. But back to negative again... there was a warning on a sign/paper in the computer room not to stay on for more than 15 minutes or they'd charge your room (which I didn't think was possible... maybe it was for kids, but it wasn't friendly); and that just added to the bad feeling of the stay -- tho at least I had time to quickly check TripAdvisor for what the motel 6 was like!!!!!
As all I kept getting was "I'm sorry" over and over, and being told 'next time be sure to ask for this' (tho why would I want a next time?) and nothing else... I knew I'd REALLY overpaid for what I got (wasted points). However, calling Choice Hotels today to just voice my frustration... the rep offered to give me half the second night's points back from Choice Hotels customer relations department. I DO want to remain considerate of other traveler's needs (even the hotel's) when I'm only one person taking up one bed... but I won't let myself be talked into a similar situation again.
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- Also Known As:
- Comfort Suites Westminster Hotel Westminster
- Westminster Comfort Suites