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“Westin Westminster great location, great deal” 4 of 5 stars
Review of The Westin Westminster

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The Westin Westminster
4.0 of 5 Hotel   |   10600 Westminster Blvd., Westminster, CO 80020   |  
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Breakfast for 2 Included
Ranked #6 of 18 hotels in Westminster
Vienna, Virginia
Top Contributor
69 reviews 69 reviews
11 hotel reviews
Reviews in 30 cities Reviews in 30 cities
15 helpful votes 15 helpful votes
“Westin Westminster great location, great deal”
4 of 5 stars Reviewed June 5, 2014

I stayed at the Westminster with my family so we could visit UC at Boulder. The hotel was nice but there was one big problem. There was a dog show and there were dozens of massive dogs that we saw in the lobby. The problem was that it made the elevators have a real bad dog odor. The room was nice, the staff was friendly and the hotel was modern. The carpeting looked fine but not like a five star which looks pristine, hence I gave it four stars. It is a large hotel with a nice pool, deck, and exercise room. I would recommend it.

Room Tip: Ask for a room facing the mountains.
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at The Westin Westminster, responded to this review, June 12, 2014
Thank you for sharing your thoughts and kind words about out hotel. I am sorry that the unusual group made your experience less than perfect. I look forward to your next visit to Boulder where I am hopeful that our service will earn that fifth star.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
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kansas city
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 3, 2014

We were in town for a wedding and flew in several days early to spend some time with the kids in Denver. At check-in we asked for an upgraded (larger) room and were told hotel was full. Room was very small. Would be fine for a single or couple, not so much for a family of 4. Knew the hotel was dog friendly, have no issue with that or dogs, however I was not prepared for what we'd walk into. There was some sort of Mastiff show/convention/meeting going on at the hotel for the entire week we were there. While I'm sure Mastiffs are quite lovely dogs, they are huge, and they slobber and since there were dozens there after awhile they caused the entire hotel to stink. The lobby, elevator banks, elevators and eventually our floor all smelled like dog. There were times we'd get in the elevator to find puddles on the floor people were claiming was dog pee (we never personally witnessed a dog peeing). We purposely didn't stay at the wedding hotel, the Doubletree in Thornton, so we could stay here and after being in my nephew's room at the Doubletree I realized what a huge mistake we made. I typically seek out Westins wherever we go but this was a huge disappointment.

Also the housekeeping was a bit strange. We didn't have wash cloths for the first 3 days and when towels would get changed the old ones weren't removed so we'd get 3 new ones (for 4 people) and by the end of the week ended up with a pile of 10 or so towels. Weird, but maybe they were too busy cleaning up after the dogs.

Stayed May 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at The Westin Westminster, responded to this review, June 5, 2014
Thank you for taking the time to share your feedback. The Mastiff group did prove to be more intrusive then we understood it would be. With this said, it is not an excuse and I am sorry we did not provide you the experience you are accustom to at Westin Hotels. The nature of this group was outside of our standard pet policies and I can assure you that we will not be taking similar groups in the future. I am equally sorry for the housekeeping mistakes during your visit. Towels should absolutely be picked up daily and I will follow up with our team on that. Please let me know if there is an opportunity to earn your trust back and show you the service and value our repeat customers have come to expect.
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Evergreen, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 3, 2014

A great hotel in every respect except for the dogs. Our group was there for four days for a reunion. Unfortunately we were not told that there would also be a dog show at the same time - not any dogs but mastiffs of up to 240 lbs. They were on nearly every floor. The odor in places was overwhelming, and we had to be on the constant lookout for feces and urine. The elevators were especially bad and we often found ourselves standing in puddles. Outside the hotel, it was worse as owners walked their dogs which relieved themselves in the landscaping immediately outside the doors. Some owners left their dogs unattended in their guest rooms and the dogs barked continuously. As one of the organizers of the reunion, I was embarrassed and felt the need to be constantly apologizing to our guests for the inconvenience, especially for those who are allergic to dogs. I cannot recommend this hotel, and would advise anyone contemplating staying at a Westin to ask about their pet policy. This should not have happened.

Room Tip: West side rooms have a view of the mountains.
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  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at The Westin Westminster, responded to this review, June 5, 2014
Thank you for taking the time to share your feedback. The group did prove to be more intrusive then we understood it would be. I am sorry we did not minimize the impact this uncommon group had on your experience. The nature of this group was outside of our standard pet policies and I can assure you that we will not be relaxing these standards again for future groups. Please let me know if there is an opportunity to earn your trust back and show you the service and value our repeat customers have come to expect.
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Denver
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 23, 2014

Had to stay here last minute as some repairs on our house after a flood made it uninhabitable for a few days. We chose the Westin because it was the only 4 star hotel in the metro area that had available rooms and that is dog friendly (at no extra charge I might add).
We got an incredible deal on Priceline for the room, which was clean, spacious, and comfortable for two adults, a 6 month old, and our dog. The staff was friendly and professional. Mark Anthony at the reception desk deserves special mention for fixing an overcharge from room service. He was incredible.
Will recommend to others looking for a great hotel in Westminister.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at The Westin Westminster, responded to this review, May 29, 2014
While I am sorry your home was impacted by a flood, I am happy we were able to have you as our guest. Thank you for sharing thoughts about your stay and specifically those about Mark. Mark is a great asset on our team and I appreciate you recognizing him. I have shared your comments with both Mark and our entire staff. I hope we have a future opportunity to have you as a guest at our hotel.
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Louth, Ireland
Top Contributor
123 reviews 123 reviews
86 hotel reviews
Reviews in 76 cities Reviews in 76 cities
179 helpful votes 179 helpful votes
3 of 5 stars Reviewed May 18, 2014 via mobile

To be honest this hotel deserves full marks. The room is perfect, clean, comfortable and amazingly comfiest bed. Luxury bathroom. Fantastic, highly professional staff.

We dined in the grill, and I can honestly say that the food was the best we had on our Colorado trip. But I am not happy with the Westin.

The reason I am not happy is that despite being a guest who stayed two nights, and spending money in the establishment, they want to charge me $11 per day to access wifi. The crazy thing is that I can wander in off the street and sit in the lobby and surf for free! Don't understand the logic. I feel like the Westin wants to rip me off. For overseas guests, internet access is very essential, and I prefer to Skype call in the privacy of my room.

I stayed in some dubious lodgings on my Colorado trip, and not one charged me for internet usage in my room. So you can understand why I can't give this outstanding hotel full marks.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at The Westin Westminster, responded to this review, May 20, 2014
Thank you for sharing your thoughts regarding your visit. I appreciate you pointing out all of the great things at our property including the beds and food. I am sorry for your disappointment regarding WIFI charges. I wish this did not overshadow a great stay and hope we will have you again as our guest.
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Lakewood, Colorado
Top Contributor
56 reviews 56 reviews
8 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 13, 2014

The service was excellent, the bed was sooooooo comfortable, the view was magnificent, noise was non-existent, it was easy to order pay-per-view movies, there's absolutely great food (and drink - oh yeah!) downstairs, and I didn't even get around to checking out the pool! Someone came around to make sure the room was properly cleaned. Everything I needed that I didn't have in the room was promptly delivered. But that bed .... oh those down comforters!!!

Room Tip: Mountain view is awesome, of course.
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Green Features: There was a recycle-can in the room, so no need to throw away those plastic water bottles or magazines you're finished reading. Recycle!
  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at The Westin Westminster, responded to this review, May 20, 2014
Thank you for the review of your recent visit. I am happy to read that you enjoyed your stay and that our team was checking on all of the details. The Heavenly Beds are comfortable and I am glad it led to a restful stay. We look forward to again having you as our guest.
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Denver
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 11, 2014

Several maintenance items in the room need to be corrected. Sent an email directly to the GM with details but he did not respond.
Doormen, front desk and restaurant server all very friendly and efficient.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at The Westin Westminster, responded to this review, May 12, 2014
Thank you for sharing your thoughts from your recent visit. I am sorry that you experienced some maintenance issues in your room. I am equally sorry as I was at the property this weekend but did not receive an e mail regarding these issues. Please resend or call me directly as I would welcome your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Westminster

Address: 10600 Westminster Blvd., Westminster, CO 80020
Phone Number:
Location: United States > Colorado > Westminster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Westminster
#5 Family Hotel in Westminster
#6 Romantic Hotel in Westminster
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Westminster 4*
Official Description (provided by the hotel):
The Westin Westminster, located between Denver and Boulder, offers stunning Rocky Mountain views. In addition to a convenient location, we also have over 60,000 sq ft of indoor and outdoor event space ... more   less 
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Also Known As:
The Westin Westminster Hotel Westminster
Westin Westminster
Westminster Westin

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