Just thinking about writing this review makes me quite angry. This was the first Best Western I had stayed in, and the lady at the front desk (I believe she was the assistant manager, or at least the manager on duty) was so rude upon check-in that I was irritated just to be staying at that hotel.
When we checked in, she wasn't the most friendly person I'd ever seen, but I've seen worse. However, when we checked to see if we could have a room with two queen beds, she went on a rant about booking on Priceline, saying that they're just trying to take your money and even though it's affordable, you never get anything with it and that rooms with double beds are never included in that rate. Furthermore, she said that if we wanted two queen beds, she would charge us an additional $20/night to get that. Let me tell you this: if the hotel was actually full and had more than five cars in the parking lot, I might get that. However, when hardly anyone is staying at your hotel because it has a ridiculously HIGH price for this class of hotel, and you should have extra rooms with two beds that you can book your guest in, you do it, if for nothing but the sake of customer service. This woman's only saving grace is that she recommended a decent restarant in town that we ate at. However, her rudeness and lack of customer service skills shined through and ruined that hotel experience.
On a good note, the hotel has a decent breakfast. It includes the normal continental breakfast items, but also included a hot breakfast sandwich which was prepared by a nice woman (THANK GOD) that tasted pretty good.
The room was decent, but it wasn't the cleanest I've stayed in... I won't go as far as saying it's dirty, but it just needed to be maintained better. The flat-screen TV was a nice touch, and the bedding was nice, but the wireless Internet did not work like it should have... That's to say that I decided to forgo the hotel's routers and use alternative means of getting connected (thank god for data connections on phones...).
Overall, if we had not received such a rude welcome, I probably would have rated this hotel better. It's not the best hotel I've stayed in, but it's not the worst.
And let me continue about the manager: if she's going to start talking like she's the expert on what is ALWAYS included with rooms booked on Priceline, then she needs to start doing more research. We have never - not even once - had an issue with booking on Priceline, whether through the full-rate or "Ask your own price" scheme, and the fact that a podunk hotel in a dinky town in Colorado thinks they can get away with this, offering rooms on Priceline so they can actually fill them and get some sort of rate from what would otherwise be an empty bed, and then CRITICIZE the customer for using that service... is simply unacceptable and hypocritical. She could have said it's the company's policy and explained with a smile that she was sorry that's the way it was, but she did not - she chose to be rude and abrupt about it, which as you can imagine was not appreciated in the least bit.
To conclude: if that witch at the front desk is gone, we might consider staying here again. Otherwise, we'll be taking our business elsewhere - customer service is important to me, and this hotel absolutely did not deliver.
- Official Description (provided by the hotel):
- We are Pet friendly, and would love to have you stay with your pet. However, our pet desginated rooms are limited please call ahead. Pet fee is $10 per pet. Best Western Rambler is a great place to stay for business or leisure. We are located at a major crossroads of Colorado. Just moment away from Lathrop State Park. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Expedia, Orbitz, Hotels.com, TripOnline SA, Priceline and Despegar.com so you can book your BEST WESTERN Rambler reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Walsenburg
- Best Western Hotel Walsenburg
- Walsenburg Best Western