Like all the chain hotels, there are some in the property list that set the bar high and others that get the job done. This one sets the tone that the bar is going to be high. It's in Vail, one of the most expensive areas in Colorado; it doubles down with a location in Lionshead; and it's 150 feet from the Gondola. Adding to the expectations are the pictures of this amazing hotel that awaits your arrival.
In terms of location, you are covered. It's within walking distance of the gondola and Lionshead through an exit by the pool. The shuttle bus stops right outside your door about every 5 minutes. And, access to Vail is easy through the same transit system.
The hotel design has gotten a little tired. I'm sure in its hayday this place was high quality, but I couldn't quite put my thumb on it but it just didn't have some sort of ambiance... wasn't cozy or ...something. Perhaps, it was just simply the lack of any activities, draw to the bar, or encouragement to be social at this hotel.
It's clean but the staff and Marriott (despite a Tweet to the corporate account) failed to respond to a table that was right in the middle of the hall that I tripped over three times over the course of 10 hours. Finally, I went down to the front desk to mention it and the result? Leave the table in the middle of the hall and just push the table leg into the table (it's a temporary folding table of some sort). Dishes from room service was there from the time I checked in around noon to almost 8 p.m. The action of walking through and cleaning up room service dishes seems like something they should schedule around check-in at a minimum.
The layout in the room that had the fireplace was odd as there was no way for me to sit on the couch and see the TV at all. I would have to lean against the couch facing the opposite direction to see the television. Seems like there might be a design fix for this with the chairs being the area where you might want to watch TV.
I also visited the spa and given the prices I paid, I kind of wish I had tried a different spa. It's a makeshift location in the basement that has very limited ambiance for the price point. The provider of the service I received was good, but just in general, not very spah-y... experienced spa visitors will know exactly my reference.
Overall, I would stay again based on location and it's general hotel ability to provide a good place to sleep and access to the village. But, it's just middle of the road in terms of anything special.
Ask for a room with a fireplace (high season, you will be required to pay additional for the feature...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to respond about our Hotel and your stay with us. I am sorry you did not have a great experience and I would appreciate more detail about your stay so that I may work with the team to improve our service levels. You can reach me directly at 970-479-6991 or via email at email@example.com
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Once again thank you for taking the time to share your feedback and I do hope that you will choose our Hotel again when you are in the Vail area.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.