When I read the reviews on this site, the Sonnenalp seemed like a can't lose proposition. And when I arrived, I was impressed at how quaint and cozy the place seemed. But after my first day, I knew that I made a mistake in picking the Sonnenalp for my first trip to Vail. Upon check-in, I found dirty women's underwear and socks in my closet from the last guest! Talk about gross! The maids constantly entered my room, even when I shouted for them to wait a minute or come back! None of them speak English. I had to repeatedly ask for turn-down service, newspaper delivery, and bottled water. The written rate quote I was given by my AMEX Fine Hotels agent was not being honored at check-in. No one at the front desk gave me any info about the property or hours at check-in. There were several outsiders that snuck into the spa each night because no one checked ID's. Room service does not offer hot tea, chocolate milk or ice cream sundaes. The robes in the spa are all one-size fits all, which does not help guys like me that have broad shoulders. The food at the Bully Restaurant was 2 star at best. I had to keep asking for towels, water and eucalyptus at the spa, because there is no spa attendant to refill those items. I used a towel to clean up a juice spill and left it on the floor. The maids came, folded the dirty towel and placed it on the sink! The TV's are not hi-def. Lastly, I could hear a lot of noise between 7 a.m. and 11 p.m. from the doors and elevators. The hotel is not that well insulated. Maybe service was bad because it was the beginning of the season, or maybe good help is just hard to find. I don't know. I mentioned these things to the hotel manager Stefan and he did not seem that concerned. He just kept smiling, shook my hand and wished me luck. Not a good way to win over a customer.
- Official Description (provided by the hotel):
- Sonnenalp is a unique hotel in Vail, Colorado renowned for personal service and genuine, family-run hospitality. Enjoy world-class amenities and conveniences in the heart of Vail Village. ... more less
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- Also Known As:
- Sonnenalp Resort Of Vail Hotel Vail
- Sonnenalp Hotel Vail
- Sonnenalp Resort Vail