We were sent an e mail 2 days before our arrival asking what time we expected to arrive and if we had any requests. Our suite was perfect with robes and slippers and a gas log fire, chocolates and cake were delivered during the afternoon, cookies early evening. The Spa facilities and staff were first class. John who took us and our luggage to our suite and parked our car was very helpful and set up the humidifier for us. We didn't have breakfast so can't comment though am sure it would have been outstanding. Can't wait to return.