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“One of the Best!” 5 of 5 stars
Review of Holiday Inn Vail

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Holiday Inn Vail
3.0 of 5 Hotel   |   2211 N Frontage Rd, Vail, CO 81657   |  
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Ranked #22 of 35 Hotels in Vail
Pennslyvania
1 review
“One of the Best!”
5 of 5 stars Reviewed November 26, 2008

My stay at this Holiday Inn was incredible. From the cozy rooms overlooking the mountains to the fabulous restaurant Nozawa, everything was great. The staff was very accomadating and managed to give us special package deals on white water rafting, which saved us a good amount of money.
The location of this hotel is ideal. It is surrounded by mountains on all sides and a quaint shopping center with restaurants and bars is just minutes down the road. Not to mention the bike path that is also just down the road, providing another oppurtunity to take in the scenic, beautfiul surroundings.
While there I treated myself to a massage and it was one of the best ones I have ever received. (The ambiance was incredible; so relaxing and refreshing)
I have to say, I would honestly go back just for the sushi. One of the restaurants there, Nozawa, serves the BEST Asian cuisine. Even if your not a fan of sushi, I think this restaurant would certainly change your mind!
For us, one week was just not enough. We are hoping to go back, only this time in the winter so we can hit the amazing slopes. I gurantee you, your stay here will be fabulous.

  • Liked — The rooms
  • Disliked — Nothing
  • Stayed October 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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267 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Southern California
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 28, 2008

We stayed here for two days in August. The hotel was convenient and clean, the staff very personable and accommodating. Online we had requested a room away from the elevators and ice machine and got it. The beds were very comfortable with great pillows and a fluffy duvet. There was a small refrigerator, free internet and nice furniture and television.

The bathroom had a beautiful tub/shower with granite and was sparkling clean. After wiping out mountain biking, I had a good long soak without worrying about when the last time the tub was scrubbed - it looked brand new and shiny. The sink and vanity outside the bathroom also had granite. The outside vanity was very handy as you can continue getting ready while someone else is in the bathroom/shower.

The hotel lobby is very nice with a warm lodge feel. There is a large fireplace with comfortable leather couches. There is an internet room as well just across from the check-in counter, a sushi restaurant and breakfast available for purchase, although we didn't try it. We did try the sushi restaurant and were a bit disappointed, but I wouldn't let that stop me from staying here again. There are lots of other places to eat. Next door to the hotel is also an Italian restaurant, and on the other side is a Safeway supermarket which is very convenient.

The summer rate was very reasonable. I'm sure winter rates are higher, but I would definitely recommend this hotel. Vail is an expensive town and this was a great value.

  • Stayed August 2008, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 18, 2008

Our stay in Vail although great in terms of the things to do for our child, was a horrible experience at the Holiday Inn in Vail Colorado. The management charged us way over what the pricing was for the week, refused to refund us the money and on top of all that we had a huge breach in security from someone consistantly trying to get in our room each night. I would only recommend the lobby but unfortunately you cannot pitch a tent or roller in the lobby. To this day I still await a return call for our refund and money and the manager and assistant manager return call. At this point we will be dealing with the corporate offices and hopefully they will find different and more responsible management to handle the hotel. In terms of location it is great that is why it is a shame the management is there and at this location.

  • Liked — The Lobby
  • Disliked — Everything else
  • Stayed February 2008, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Denver, CO
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed July 14, 2008

I looked at all the reviews before staying there, so I was skeptical about it, but most of my concerns were unfounded. Lots of people complaining about the hotel staff, and I have no idea why. They were all very friendly and pleasant, and all of my interactions with them went very smoothly. As far as the complaint that the place isn't as pictured- that's not true, it is exactly as pictured, because they ARE PICTURES, not drawings.... It's not a 5 star hotel, so the interior and furnishings are not five star, nice enough though, considering it is a Holiday Inn. Probably nicer then most Holiday Inns, since it is in Vail. I was concerned when I got to the second floor, where my room was, because the hallway smelled funky- a combo of stale cigarette smoke, and something perfumey to cover it up, but when I got to the room, there was no smell, so no big deal. The room was sort of small, but all we did there was sleep and shower, so I wasn't expecting or needing anything really fancy. Granite counter in the bathroom, and shower, a good firm bed, and linens that were maybe not brand new, but nice enough, and certainly clean. Overall the place may show a few signs of wear and tear, but that's how a lot of places in Vail and Avon are. Skiers are not very conscientious, and it usually shows in the worn/slightly stained carpet, among other places. But, at a little over $100 a night, this may be one of the better deals in Vail. Not a luxury hotel, but still a good deal for the money, and somewhere I would stay again.

  • Liked — Staff was friendly, location was good, cost was excellent. Free parking! Free water and coffee, and several restaurants in the hotel.
  • Disliked — The stale cigarette and perfume smell in the second floor hallway.
  • Stayed July 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Memphis, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed July 11, 2008

This hotel is not as pictured and definately has customer service problems. When we arrived and checked in we were told the easy access was from the back of the hotel. We parked next to the weed field around the pool. The back door did not close and lock automatically and in fact was left open most of the night. We asked the desk to call a cab to go to the village for dinner. Making the excuse that the cab co. did not answer the phone we were advised to find our own transportation. We left a wake-up call that was 20 minutes late. Not critical to our vacation, but certainly would have been for someone with a tee time, plane ect. Althought the web site list room service and there is a room service menu in the room, when we called for breakfast, we were told that since the restaurant is not really affiliated with the hotel, it would be an hour and a half for breakfast and we should come to the restaurant if we wanted to eat sooner. Needless to say we ate elsewhere. The hotel is fine if you just want a place to sleep and no other amenities. The safety issue with the back door is unacceptable.

  • Liked — The bed was very comfortable for the price of the hotel.
  • Disliked — Service from the staff and the safety issue.
  • Stayed July 2008, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Denver
1 review
1 of 5 stars Reviewed July 6, 2008

PRO: Close to activities, nice scenery.

CON: HORRIBLE BED!!! slept about 2 hours. Could hear everyone in hallway, all night long. Have a sore back now, and super tired. Staff nonexistent.

  • Liked — location
  • Disliked — everything else
  • Stayed July 2008, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Ohio77, Manager at Holiday Inn Vail, responded to this review, July 21, 2008
Dear valued customer, we appreciate your review and have taken this matter very seriously. We are in the process of a $50,000 upgrade to all our bedding, which will include premium linens, matress toppers, and decorative effects. This will be completed within the next 60 days. We hope you will visit once this ( of many ) upgrades are complete. Thank for your business.

The Holiday Inn, Vail.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 8, 2008

We just completed a three day stay - we found the staff extremely helpful and accomodating. One person in particular, Terry Burroughs, the front desk manager, went way beyond the call of duty for us. One day we returned to the room and found that due to a mistake, housekeeping had not been there - we called Terry at the front desk and within minutes he was at the door with clean towels, etc and extreme apologies. He even gathered the trash and gave us breakfast coupons! The condo we had was huge and had been redecorated - even had granite in the bathroom and kitchen. Initially I was a little concerned about staying at this establishment after reading some of the reviews - unfortunately people only want to take the time to complain rather than compliment. Would definitely stay at this hotel again especially because of employees like Mr. Burroughs. You cannot beat the quality and value here.

  • Liked — Perfect location between Vail Valley and Beaver Creek
  • Disliked — Some decor was a little dated
  • Stayed June 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Vail

Address: 2211 N Frontage Rd, Vail, CO 81657
Phone Number:
Location: United States > Colorado > Vail
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Vail
#6 Spa Hotel in Vail
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Vail 3*
Number of rooms: 176
Official Description (provided by the hotel):
Holiday Inn Apex Vail Hotel is a remodeled multi-million dollar hotel. As a Vail Quality Holiday Inn, the amenities on-site match those of a 5-star resort. On-site you will find three popular restaurants of varied cuisine from sushi to Mexican, a breathtaking cozy lobby lounge, richly appointed hotel rooms and mountain style condominiums , as well as a massage studio for an affordable yet luxurious experience. We pride ourselves in offering our guests a truly unique combination of outstanding products and guest experience combined with value. The Holiday Inn Apex Vail Hotel is located just minutes away from Vail Village and offers a free shuttle service to the Vail Ski Mountain throughout the winter. ... more   less 
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Also Known As:
Holiday Inn - Apex Vail Hotel Vail
Vail Holiday Inn

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