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“Pretty nice for the Price in Vail” 4 of 5 stars
Review of Holiday Inn Vail

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Holiday Inn Vail
3.0 of 5 Hotel   |   2211 N Frontage Rd, Vail, CO 81657   |  
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Ranked #20 of 33 Hotels in Vail
Grand Junction, Colorado
Top Contributor
51 reviews 51 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“Pretty nice for the Price in Vail”
4 of 5 stars Reviewed June 10, 2013

We booked the room at the Holiday Inn in Vail the same day we were to arrive AND with the Mountain Games in town. Priced very reasonable for the short notice and the number of people in town. It did take forever to get hot water to our room....like 10 minutes or more (which seemed like an hour). Hot tub was inside but big and hot. Pool was just the right temperature for soaking in the hot tub the running outside and taking a few laps. Beds were comfortable and the room clean.

Room Tip: Nice wrap around deck with views from Room 439.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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205 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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English first
Louisville, Colorado
1 review
2 of 5 stars Reviewed May 1, 2013

Upon our arrival to the room we found that the linens were not clean. It took three calls in order to get fresh linens and pillows. During the evening, close to midnight, we could hear our neighbors too loudly and throughout our stay you could hear the highway.

After checking out and traveling home we realized that we had left the DVD we had rented from RedBox in the room's DVD player. I called three times to request that they return it (half a block away). On the third call, with the manager, I was assured that it would be returned. It wasn't returned so I've been charged for the cost of the movie and who knows what's become of it.

Compared to other hotels in Vail it was a very reasonable price. However, due to our experience we will not be returning.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Vail, responded to this review, May 16, 2013
Dear grokblah,

Thank you for your review regarding your recent stay at our hotel. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Pam G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 20, 2013 via mobile

We arrived late at night in the middle of a snowstorm. The lobby was warm and welcoming, but the clerk was a little snippy. The room was cold when we got to it -- thermostat set at 60 degrees- an it took several hours to warm up. The Direct TV was out of service that night as well, due to the weather?
All in all, it was inexpensive, but not the experience we were hoping for.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Vail, responded to this review, May 6, 2013
Dear Kevran,

Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is nice to know you found the lobby warm and welcoming. Please accept our apologies you were not able to fully enjoy your stay with us due to the issues you had with your room accommodation. I assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you how great our hotel is.

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ELK POINT
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 9, 2013

We were looking for something not so overpriced for a ski vacation. This fit the bill. They had a ski shuttle that left every half hour. They had 3 restaurants on sight; something for everyone. They were very helpful and friendly at the desk and the people on sight who helped clean, drive, etc: were pleasant and helpful as well. It is a bit older than some but in excellent condition. Their lobby is first rate.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Top Contributor
50 reviews 50 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed April 1, 2013

My Husband and I had a quick 2-night getaway March 28th & 29th to Vail. With Easter being so early this year Vail was packed! We stayed at the Vail Apex Holiday Inn in West Vail. I choose the Holiday Inn for 3 reasons.

1, The location, I like West Vail it is right by the Safeway, Sports Authority and a couple restaurants. Making it very convenient for those taking a shuttle in from DIA. You really don’t need a car if you stay here. We did not use ours at all. There are three restaurants on site, a Sushi Place, the Westside Café, our go to place for breakfast in Vail to matter where we stay and a Bar and Grill.

2. Dog Friendly. We brought ours and it worked out great. There were a number of other dogs on the floor and a couple of times you could hear them for a brief moment as you walked down the hall but we never heard anything once we were in the room. I doubt anyone would be bothered. All the dog and owners I encountered had the dogs on a leash with a plastic bag at the ready. All were very friendly.

3. Value, Free Shuttle, Free Parking and when we were there no Resort Fee making this a very good value. The shuttle was super convenient we took it both mornings and returned on it once. Our driver was great, though I was surprised by the number of folks that did not tip, even when he was juggling several pairs of skis for them. We found out that the Red line town bus also goes to the hotel with very limited stops between so you really have 2 options. We never waited more than a couple of minutes for a lift back "home"

Other things I enjoyed. Just down the road behind the hotel is a nice little park with a playground should you have any little ones that want to play. Also just down the frontage road about ½ mile is a trail that my pups enjoyed each morning. A nice Spa area with outdoor pool an in door hot-tub and steam room. Everything was spotless!

A nice touch was that there was a washer and dryer available on our floor. Handy for longer visits.

Our room was cute with nice bedding and plenty of towels. I love Holiday Inns when you, like me, forget something like tooth paste. A call to the front desk and they brought me some pronto. Great service all the way around!


I did hear that they have condo like accommodations too. Sounds great for families needing a bit more room.

Room Tip: We liked being on the second floor and entering from the rear of the hotel. Then you are at ground...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reston, VA
Top Contributor
97 reviews 97 reviews
17 hotel reviews
Reviews in 43 cities Reviews in 43 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed March 31, 2013 via mobile

Planning to only stay one night in Vail during the busy and expensive sporting break rush, we choose the Holiday Inn based on the decent reviews and very affordable rate. We were pleasantly surprised with the popularity and condition of the hotel. It is older but still in good condition. It is way better than any motel or express hotel offering a true lodge experience with a nice lobby and full service restaurant - there is also a pool and spa services which we would have tried if staying longer. We arrived much earlier than checkout and our room was not available so we took the complimentary shuttle to town to spend the rest of the day there. The front desk staff was ok - friendliness depended on who was available. There were a lot of guests so the place had a good and active vibe. Our rooms were well appointed despite the age. The beds and bath rooms were clean and functional. My only complaint would be the thin walls. A group ofof guys next door came back at 3 am probably drunk and kept us up despite my call to the front desk asking them to quiet them down. So it made for a rough night. Had this been a higher class hotel, I would have been a bit more pushy to have the desk deal with it. Luckily the neighbors calmed down within an hour. The next morning we checked out and took the shuttle to town again. The shuttle driver was veryvery friendly and helpful. The shuttle service is a great deal if you have a car since parking is free at the hotel. It is on a reliable 30 minute schedule but beware of the rush of skiers boarding all at once when the slopes close. I recommend boarding before the slopes close or waiting in town for a while to avoid having to wait an extra half hour if you cannot board due to the crowd. If you are trying to board from the second stop at the transportation center, forget about it and just take the slower but also reliable and free town bus service which also serves the hotel area. One last thing: you will love the fact that a strip center with a grocery food and pharmacy store are next door along with other useful places like a Starbucks, liquor store, and fast food restaurants. It is all literally next door. This is a very practical place for families and those who plan on spending more time in town or on the slopes than in your room.

Stayed March 2013, traveled with family
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Paonia, Colorado
Top Contributor
54 reviews 54 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 30, 2013

This past week we had occasion to be in Vail for only one evening. We were visiting folks staying at an upscale resort ($800 a night during spring break) and didn't want to spend that money for just one evening to see them for dinner. I found the HI Apex for $169 and worried about what I had done on the drive to Vail. However, my fears were assuaged upon being greeted very nicely at the front desk. From parking to reception to lobby to room, this hotel deserves better than some of the reviews I have read.

Indeed, the rooms were a bit "tired" and the mattresses could use some updating - typical hotel/motel, not "pillow top" but the pillows were very good and the bathroom was VERY clean.

Granted - it is on the edge of Vail. Granted - it is dated in some respects. But there is SO much bang for the buck! The lobby is very nice - I could take a book and spend the day there. The staff, including housekeeping, was most friendly and helpful. The shuttle works PERFECTLY to get you to Vail proper - running every 30 minutes from the front door of the hotel. PLUS - it's connected to the Westside Grill - one of the best diners I have ever experienced with friendly wait staff and wonderful food.

My wife remarked, "you know, I really wouldn't mind staying a week there."

We will be back - and highly recommend this hotel. No frills - but GREAT value.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Vail

Address: 2211 N Frontage Rd, Vail, CO 81657
Phone Number:
Location: United States > Colorado > Vail
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Vail
#17 Family Hotel in Vail
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Vail 3*
Number of rooms: 176
Official Description (provided by the hotel):
Holiday Inn Apex Vail Hotel is a remodeled multi-million dollar hotel. As a Vail Quality Holiday Inn, the amenities on-site match those of a 5-star resort. On-site you will find three popular restaurants of varied cuisine from sushi to Italian, a breathtaking cozy lobby lounge, richly appointed hotel rooms and mountain style condominiums , as well as a massage studio for an affordable yet luxurious experience. We pride ourselves in offering our guests a truly unique combination of outstanding products and guest experience combined with value. The Holiday Inn Apex Vail Hotel is located just minutes away from Vail Village and offers a free shuttle service to the Vail Ski Mountain throughout the winter. ... more   less 
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Also Known As:
Holiday Inn - Apex Vail Hotel Vail
Vail Holiday Inn

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