Unfortunately I have to agree with some of the negative reviews of this hotel. It is a beautiful property and the service is good, but not what you would expect from a Four Seasons. If I’d paid half the price I’d give it 5 stars but when you are paying double the average rate you expect a better experience. I felt the hotel was understaffed and poorly trained and it was consistent throughout the hotel. When we made reservations at the concierge we would have to contact them 2 to 3 times before the reservation was completed. At the restaurant, Flame, we had to wait on average 10 minutes to be seated, not because it was full but because the open tables were not cleared. We’d have to ask a few times for drink orders. At the spa I requested a female masseuse and got a male with no explanation why. The worst was we went cross country skiing and was told just call for the shuttle 10 minutes before you were ready to be picked up. We waited 45 minutes and it never came, we had to take the bus back to the hotel.
If you are a regular Four Seasons client you will be a little disappointed but it was still a great vacation and even though we had some issues it is a beautiful property with a lot of potential.