The hotel is beautiful and very conveniently located to shopping, the slopes, and restaurants, but the signage that the city of Vail allows for hotels is pathetic. A very small sign under the portico is all that is allowed, and as first-timers to Vail, we had to circle a few times to find the building. we drove right by it and never saw the small sign. This is not the hotel's fault, but they could provide better directions in advance since they know that signage could be a problem for their guests. Also, we arrived at the hotel at 3pm after a long day of air and car travel, expecting to be able to check into our room and rest a little, but we were told that the room wouldn't be ready until 4, the official check-in time. We had a drink and a snack in the bar, but still couldn't check in at 4. It took until 5:20 (with much prompting from us) to finally get into our room, and this left us no time to clean up before a scheduled event that evening. The desk manager did send up some food and drink as an apology, and this was appreciated, but I was surprised by the long wait at a Four Seasons nonetheless. My husband and I stayed in a mountain executive suite, which was nice, but not as impressive as the cost implied it might be. I understand holiday rates in a prime location, but I'm not convinced it was worth it here. Also, maybe it was due to the holidays, but the maid service was slow, and only fair. Most days, our rooms weren't cleaned before 3:30 pm and we were only given a minimum number of towels unless we made a special request. As with most Four Seasons, most of the rest of the staff, especially the bell staff, front desk, and concierge were superb- friendly, efficient, and very helpful. The concierge, Lauren, went out of her way to get us reservations at all of the "adventures" we wanted- dog-sledding, horse-drawn sleigh ride, and snowmobiling, and she worked around our tight schedule. She did a tremendous job, so, many thanks to her! And whenever we needed rides, even for short distances due to the inclement weather, the bell staff offered us prompt door-to-door service. We did try some spa services while we were at the hotel, and again, nice facility and treatments, but not as good as the spas at The Greenbrier Hotel or the Grove Park Inn. So, overall, our overall trip to Vail was incredible, but I might choose a different hotel the next time we visit. There may be better values for the money. However, i will miss Lauren's professionalism and some of the other staff's level of service.