I been in many four seasons also in USA but that is not four seasons. For me four seasons is quality .
1. I do my reservation in November and pay 800$ for twin room me and my son 11 year old. In middle December my travel agent call me and say: it's problem in reservation system and they don't have twin room. But they give two option or I need to pay 5000$ more and I get better room or they give me mountain view room and bring extra bed. What I get. Pool view room and roller bed for my son. No excuses nothing :((( my Travel agent try to connect to hotel GM but its Christmass time nobody care...
2. They don't have minibar in the room . Because its family hotel and you need to order coca cola in room service... Is it 5***** hotel? I don't think so.
3. I call to reception and ask for adaptor from European to USA electric. They don't have . Are you surprised ? I am not. And that feeling just after 2 days in that hotel...
4 breakfast: yesterday we order eggs Benedict they bring just one egg but in two min. It means they don't cook by order, we order two green tea they bring just one,muffin ( base for eggs benedict ) was wooden like pancakes today. Why That hotel have Four Seasons name????

This place is so lovely, from the art on the walls, to their signature hot chocolate. They think of EVERYTHING here! There are even humidifiers in every room. They constantly give you water in the room to avoid altitude sickness. I packed a bit too heavy and after shopping in the village, I had to have our snowboarding gear shipped to our next destination. They overnighted everything to our cabin in the next city! Also they found us the BEST snowboarding instructor EVER (Charlie Clarke). I will be back again...SOON!

My wife and and son needed a little local getaway, so we decided on a October weekend trip to Vail. Traditionally we stay at the Sonnenalp in Vail, but this time we were excited to try a newer property. We're huge Four Seasons fans, especially since we were married at the FS Avaira North San Diego. Prior to our visit at FS Vail, I emailed the concierge via the FS Vail website. I was a little hesitant at first to email through a web form, but I figured it was worth a try. I had made some pre-visit requests, which I happened to learn about through the FS Vail website. Low and behold, the concierge replied in less than a couple of days. no request is ever too large for the Four Seasons!!

Arrival: Excellent. No problems to note. The bellhop was very efficient and professional. Our luggage and belongings were quickly escorted to our room.

Check-In: No problems.

Room: Beautiful room. Wonderful appointments. I wouldn't expect any less from the Four Seasons. See photos. I loved the Nespresso Espresso maker. It really added a nice touch to our stay. We opted for a mountain view suite. The suite was situated on a lower floor, but we still had a nice view of the mountains. side note: The suite did overlook the service road adjacent to the fire station. Upon arrival we were greeted with a wonderful setup for our son. I had requested a kid's tent with special amenities for our 3 year old son. There was a nice size tent set up with plush bedding inside and a pillow. A really nice goodies basket and a FS stuffed Husky! My son was heaven!
Also, there was a package of fresh baked cookies. Wow. The best cookies I ever had. Bar none. They were so good that I called room service and ordered more later in the day. A great match with an espresso. The hotel was fairly empty, especially this time of the year, so it felt like we had the entire floor to ourselves.

Dining: We ate breakfast at the hotel(one morning only). What a disaster. The restaurant was about 20% full. The server was young and didn't seem overly friendly, nonetheless the service was efficient. Our three year old was a little more antsy than we would've liked, but since it was fairly empty, it wasn't to embarrassing. The breakfast food was pretty good and very expensive; not the best I've ever had. My wife and I were quite upset when we asked for O.J. and the server asked us if we would like regular or fresh squeezed. Now, a hotel of this caliber should be serving complimentary fresh squeezed O.J. with your breakfast. The FS shouldn't offer O.J. from concentrate. Enough said.
One of the problems is we're so spoiled from having breakfast at the Sonnenalp during our previous trips to Vail. The Sonnenalp b-fast sets a bar that is hard to beat. It is by far the best breakfast in the state of Colorado.

Kids area: Very nice. The FS Vail had a wonderful kids area with movies, computers, toys, arts and crafts center, etc. The Spa staff during this time of the year seemed to handle the Kids area. The staff member who helped us was very kind and accommodating each and every time we visited the kids area. She even let my son put his handprints dipped in paint on the handprint wall mural. Very cool!

Pool area: Vey large and very empty, especially this time of the year. We stayed a the pool for about 45 minutes or so. The outdoor air temperature was about 50F. There were probably two other couples at the pool/spa during our 45 minutes. Obviously, during the summer the pool area is probably bustling. I was a little taken back by the fact that I didn't see one FS staff member in the pool area. Oh well. I found really what I was looking for; a towel warmer. The pool area has a huge stainless steel cart filled with very warm towels. Perfecto! We used the pool and the spa. The spa water could've used some attendance as there was some debris and bugs floating in it.

Fitness Area: Awesome. Amazing brand new equipment. I had the whole place to myself.

Spa: I will not rate the spa itself, but I will rate what I saw. The men's spa area is exquisite. I walked through it just to use the restroom. I was really impressed with a special machine they had that is used to dry your bathing suit. Pretty cool.

Coffee/Cafe: Closed. It will reopen during the height of the ski season. Bummer. It would've been nice for it to be open.

Concierge: No problems except for the strollers we borrowed. the JEEP jogging stroller's front wheel was locked. It made it very difficult to steer. The umbrella strollers could've been a little better to say the least.

Just returned from 5 nights at Four Seasons Vail for a pre-chrsitmas ski trip with my husband. this is one of the BEST Four Seasons I have ever been to -- from bell service, concierge, dining, ski accessibility, etc... was PERFECT! If you are looking for a fun and romantic getaway you won't regret spending the money to stay here. Everyone who works here is friendly, remember your name, go above and beyond to grant your every wish whim & want... Here is my overall impression/assessment of this property:

Valet: Very prompt when you call for your car. They had the heated seats and heater on every time and always greeted us by name. the most professional yet friendly team I've seen in a LONG time. Parking was $40/night but well worth it when you consider the cost of hiring a private car each way.

Reception: The design of the hotel is luxury mountain chalet. Beautiful fireplace and interior lounge before making your way to reception desk. Friendly and efficient staff, very prompt check in and they make you feel like they've ben waiting for your arrival. Had fresh fruit bowl and chocolate covered strawberries as a nice welcome amenity with a note from the GM.

Room: We were upgraded (make sure you book with a preferred partner agent) and had a beautiful room w/ fireplace and views as everyone else mentioned in other post. Plenty of closet space, drawers, and coat hangers for convenience. I particularly enjoyed sleeping with the fireplace on/ windows open every night to enjoy the crisp pure Colorado air.

Housekeeping: Service is what you'd expect -- early or late morning service depending on your preference/habits and same with turndown service. I'd rather have the same housekeeper everyday because some days service was better than others depending on who was working. No nighttime chocolate made me sad as well.

Spa: One of the BEST spa's ever. Simple design but great service from attendants and one of the hottest steam rooms I've ever been in. My husband & I used the facilities everyday to relax after hours of skiing. I had the advanced therapy massage with Sara, you MUST request her, she is the best masseuse I have ever had. Ended up booking two therapies with her and it was money WELL spent. The facility is beautiful with a HUGE whirlpool, showers, steam, sauna, and plunge pool. The co-ed room is my FAV, it has a cozy fireplace inside and and outside where you can sit in your robe as snowflakes fall all around you -- a TRUE WINTER WONDERLAND!

Restaurant: We went to Flame every morning for breakfast and had dinner here two times. Both times dinner was good. Our first dinning experience was better than the second only because the waiter was much more informative and professional and I enjoyed the steak more than the fish. The side dishes (vegetables) were under-cooked but the waiter had the chef prepare us new sides cooked the way we liked -- truly GOOD SERVICE. Breakfast was good, but not exceptional. Servers were friendly but the best thing about FLAME is the view of the mountain. BREATHTAKING...

Ski Concierge: This is one of the BEST things about this property. They will fit your boots, skis, poles, and all other equipment have it ready for you whenever you want to hit the slopes and even carry your gear for you to the base of the mountain! First class service!!

Skiing: We were lucky Vail got a good amount of snow while we were there which made for ideal conditions. The mountain was unbelievable beautiful and fun to ride. We will definitely be back for annual winter trips.

Overall: Don't pass up an opportunity for a great time in one of the most beautiful places on earth with some of the best hospitality professionals in the biz. Four Seasons Vail is not to be missed