I had read some reviews here of this hotel posted in the last couple of years that weren't very glowing but as they enter there 3rd winter season, the hotel definitely has its act together. Service, service, service is what I expect from a Four Seasons and from the moment we arrived and Sunny arranged a very reasonably priced upgrade from a deluxe mountain view room to a mountain view executive suite, the service was extraordinary throughout our stay. The things we liked best:
1. The ski concierge just steps from the main desk where we got fitted for our boots & skis that were stored in the hotel each night. The rental prices were only slightly higher than the outside ski shops but the convenience more than made up for that.
2. Our room. The separate living room allowed me to watch basketball at night while my wife watched The Voice, X-Factor and her other favorite shows in the bedroom. We had a walk-in closet, a great view from the balcony and the TV in the bathroom was part of the mirror.
3. The spa was one of the best of any hotel I've stayed in and the steam room was set to a high temperature; just the way I like it. The co-ed lounge is beautiful and opens to the outdoor pool, fireplaces and hot tubs. A special shout-out to Jody at the spa desk for offering me an ice bag when she noticed I was limping from a mild groin strain when I came in on our next to our last day there and giving me another one to use that night; as a result I was able to enjoy our last day of skiing without any pain or swelling!
4. Not only did the hotel take us to Lionshead when we wanted to go and pick us up when we were ready to come back, they also offer a free courtesy-car service to anywhere in the area. That came in really handy when we needed to go pick up a few things at a nearby shopping center.
5. Location, location, location. Not only is the hotel is only a block away from the main lift at Vail mountain, it is also only a block away from all the shops & restaurants in Vail Village.
My only complaint? They didn't have a gift shop to pick up snacks, sundry items & souvenirs. They did have a limited selection of clothing in the spa but we ended up purchasing most of the things for ourselves and gifts for our friends elsewhere.
All in all, it was just a wonderful stay at a wonderful hotel and I'm already day-dreaming about going back asap!

My second stay at this resort again featuring outstanding service everywhere by happy men and women. Love this resort. Recommend getting high altitude adjustment massage in spa (try Sara) -it really speeds up acclimation. CLEAN, spacious room was kept that way by usual twice daily Four Seasons service. Gas fireplace and soaking tub were so welcome on snowy days and post skiing. Arriving unprepared to ski and thanks to assistance of Jody (one of Spa managers--other, Marcella, is also helpful) who introduced me to Ski Concierge I was able to get equipped to ski. Kaitlyn and the guys all took excellent care of me and exhibited friendliness and unending patience. If you've never used this service, do so. On my next visit with my own equipment, I plan to do so. Breakfasts and nightly visits to the Lounge (try lobster tacos and elk corn dogs) never disappointed. And on the mountain, don't miss The 10th at Mid Vail.

Last night I had a lovely overnight night stay at this Four Seasons, then spent this morning lounging in bed, reading and drinking espresso from the little machine in the room. When I took my shower this morning I noticed 5 red, itchy bumps on my hip, back and leg. They look and feel just like mosquito bites, but it's December and very cold in Vail. Bedbugs seem to be the obvious explanation. I can't imagine what else might have bitten me there- four of the bites were in an area covered by my underpants. I didn't see any bugs, but I didn't look too hard, just left the room and checked out. I told the guy at the front desk when I checked out and he said they'd check the room. So, beware! I'm glad I didn't stay more than one night!

We just got back from a long weekend to Vail, and stayed in this beautiful hotel with our two little ones, ages 4 and 6. From check-in on, the experience was just lovely. The hotel itself is gorgeous. Despite its large size, it feels intimate and cozy, with many seating nooks centered around massive stone fireplaces. The room was very spacious, with a fireplace, a large walk-in closet and a huge bathroom with an enormous soaking tub, a separate shower and toilet. We spent a lot of time with the kids in the heated saltwater pool and hot tubs, which were so warm steam poured off them and it was pleasant to swim even with snow on the ground. A nearby cabinet held heated towels and robes. Maybe the best part was the service, though. Everybody was incredibly friendly and helpful. They knew our kids' names as we arrived, offered genuinely helpful ideas for activities, set up a great babysitter for us, took care of our skis and shuttled us around (to meals, to the ski slopes) in the hotel's fleet of SUVs. Our daughter's birthday was around the corner, and they left a cupcake in our room with her name written in chocolate on the plate, which delighted her. At every turn, we felt welcomed and like the hotel had thought of every way to make the stay easy and fun. We are coming back next year, and can't wait.