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“Almost there” 4 of 5 stars
Review of Four Seasons Resort and Residences Vail

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Four Seasons Resort and Residences Vail
5.0 of 5 Hotel   |   1 Vail Road, Vail, CO 81657   |  
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Special Offer
Third Night Free!
Ranked #6 of 35 Hotels in Vail
Certificate of Excellence 2014
Raleigh, NC
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
41 helpful votes 41 helpful votes
“Almost there”
4 of 5 stars Reviewed March 24, 2012

This is a new Four Seasons and only if you have stayed at another FS property would you realize the Vail group is a little off in service, especially Flame Resturant. Avoid the Resturant untill they can figure it out. I won't bore you with all the details. I spoke with the manager and he was very receptive, hopefully they will get it sorted out. The Ski Concerierge carried the day, they were fantastic. This property has a lot of potential and with a little more time I believe they will reach the same level of service as other FS property.

  • Stayed March 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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516 reviews from our community

Traveler rating
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154
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
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English first
Worcester, MA
Top Contributor
112 reviews 112 reviews
40 hotel reviews
Reviews in 45 cities Reviews in 45 cities
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed March 17, 2012

Upon checking in March 11 we were told we were upgraded to a suite. At that point realized I might not be able to write an objective review, but will try anyway. Not too tough, as with exception of a few issues, this is a first class, 5 star, beautiful resort. First time in Vail and wouldn't hesitate to stay again at the Four Seasons. Particulars:

Room: as mentioned, upgraded to a suite gratis. Since we had a 5th night free stay, overall average cost for our stay was ~$410/night (and included 2 massages, $300 charge). Room was remarkable. Separate living room, both bedroom and living room with 42 inch TV's and DVD players. Off bedroom is hall to bathroom with enormous storage-closets, shelves, drawers. Bathroom is huge with two sinks, deep soaking tub, separate shower, again huge amount of storage space. Off living room is another bathroom with shower and toilet/sink. Also bar area with small refrigerator. Room itself immaculate, also extremely quiet. Had occupied room next door but heard not a sound and no sounds from outside either except soft tolling of church bells. Cleaning service was efficient and timely. Couldn't do enough for you.

Skiing: so, not a ski in/out place but next best thing. They take your equipment upon arrival and bring it to the concierge where it waits for you each morning. Walk to the building is about 8-10 minutes through village, quite pleasant. Can take shuttle if so inclined but a pleasant walk. Concierge is wonderful. Skis waiting in morning. Have a dedicated locker during your stay which has heated rods to hang gloves and boots from. Building to lift is 40 seconds or so They also wait at the bottom of the lift to pick up your equipment at the end of the day (starting at ~2 PM). The concierge also has drinks, machine to make hot chocolate, chai, coffee; fresh cookies, muffins, water. The staff there can't do enough for you either. At end of trip equipment is packed up and delivered back to the hotel for you.

Spa/pool area: Outside area has large heated pool and two hot tubs. Also have drink service available outside (more on that later). Inside spa has to be seen and used. It is available free of charge to all guests and it is magnificent. Huge, separate mens/women's area. Both sound similar: huge hot tub with smaller cooling down tub next to it. Both sauna and spa rooms. Private showers, keyed lockers, lounge area to relax. Did have our two massages and they were excellent, both masseuses knew what they were doing. Fantastic facility.

Negatives: Just a few: (1)$20 for a single glass of wine poolside. Not including tip. Seriously, should at least include a refill (kidding). Seems a little overpriced to say the least. (2)Similarly, we ate one morning in the Flame in the Four Seasons. Service was slow-though only a few people there, took longer to get our breakfast than any dinner we had in the village. Again, prices were absurd-$6 for a bagel (nothing special either) and $7 for a tiny glass of fresh squeezed orange juice, $19 for 2 scrambled eggs and hash browns. These prices seem more what you might run into in an isolated resort on an island where you have no choice where to eat. You have plenty of choices in the village steps away and would recommend taking them. (3)Bedside lamps in bedroom were adequate but always surprised more hotels don't include dedicated reading lamps, like a wall mounted halogen spot for those that occasionally read in bed.

But, don't let these small points detract from what is an outstanding resort to stay. Just eat elsewhere.

Tips:

(1)If flying in, don't rent a car Village easy to navigate on foot (or shuttle) and not worth hassle.

(2)Great breakfast at 'The Little Diner' at Lionshead (10 minute walk).

(3)If looking for a special dinner, 'The Left Bank' in the village is outstanding. Expensive, but well worth it. Superb food, service, atmosphere.

(4)Other extreme is 'Mo's Barbecue' next to 'The Little Diner'. Inexpensive comfort food, pulled pork, chicken, turkey. Delicious and really low cost.

Room Tip: Hope for an upgrade. First time we got so lucky and it was spectacular.
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lawrence, ny
1 review
5 of 5 stars Reviewed March 15, 2012

A wonderful new addition to Vail Mountain. This luxury hotel has just about every amenity. Combine this with outstanding, warm & friendly service and you have the ultimate vacation (ski) experience.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 15, 2012

My family stayed at Four Seasons Vail in January, and it's the best ski accommodation we have experienced.

The service is second-to-none throughout. There is a Gorsuch Ski Concierge in the hotel where all ski hire is arranged, and then skis are taken to the ski concierge near the chair lift. You never need to take your skis anywhere - it's all taken care of for you!

The rooms have a fireplace and are very luxurious. Flame Restaurant food and service was exceptional. Room service was also excellent. I hope to spend more time at the Spa next time as it looks amazing!

The hotel car service is wonderful and can take you to nearby places on request.

We can't wait to visit again, hopefully next January :)

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsColorado, Public Relations Manager at Four Seasons Resort and Residences Vail, responded to this review, April 18, 2012
Thank you so much for sharing your feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back next season!
Kind Regards,
Dana Berry
Director of PR
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 25, 2012

The rooms are fine but, for the money there are certainly going to be better places. As for the service it is spectacular and you probably won't find that any other place in vail. They have a phenomenal ski concierge and a terrific spa. The location being right off the highway is certainly not the most desirable location.

  • Stayed February 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 22, 2012

Best service. Amazing location. My every need was anticipated and fulfilled. The ski concierge is the ultimate pampering experience. Imagine have your rentals measured in the comfort of your hotel, then magically waiting for you at the foot of the mountain, where heated lockers will keep your gear dry and warm, and scrumptious coolies and hot chocolate for good measure...I stay in luxury hotel often, this as an amazing experience. The restaurant is superb!

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed February 21, 2012

We had a great time at the Four Seasons Vail - everyone was extremely pleasant and helpful - especially LOVED the ski concierge service. The hotel is new and beautiful and we loved the location - easy walking distance to both villages. The signature hot stone massage at the spa was incredible. We would definitely return!

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort and Residences Vail

Address: 1 Vail Road, Vail, CO 81657
Location: United States > Colorado > Vail
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Vail
#3 Luxury Hotel in Vail
#5 Romantic Hotel in Vail
#7 Family Hotel in Vail
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Resort and Residences Vail 5*
Number of rooms: 121
Official Description (provided by the hotel):
At the gateway to Vail Village, Four Seasons Resort Vail presents a fresh interpretation of a grand alpine hotel. With 121 guestrooms, 19 Residence Club units and 16 Private Residences, the Resort features amazing mountain views, a signature restaurant, Flame, and full-service Spa with 13 treatment rooms. The heated pool, flanked by a fireplace, is open year-round. In winter, skiing is a breeze with the Four Seasons Ski Concierge at the base of the Vista Bahn chairlift. In summer, families discover dazzling outdoor enjoyment, with an abundance of activities including horseback riding, fly fishing, zip lining, rafting, biking and more. With the largest guestrooms in all of Vail Valley — each with a soaking tub and a stone fireplace — you may not want to leave the room! Yet the Resort is just steps away to Village nightlife, shopping, al fresco dining and the renowned Village "apres" lifestyle Vail is known for. ... more   less 
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Also Known As:
4 Seasons Resort Vail
Four Seasons Resort Vail Hotel Vail

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