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“overpriced dark rooms” 2 of 5 stars
Review of Vail Cascade Resort & Spa

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Vail Cascade Resort & Spa
4.0 of 5 Resort   |   1300 Westhaven Dr., Vail, CO 81657   |  
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Ranked #10 of 33 Hotels in Vail
New Jersey
Senior Contributor
35 reviews 35 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
50 helpful votes 50 helpful votes
“overpriced dark rooms”
2 of 5 stars Reviewed February 25, 2011

The room was very outdated. not enough lights, very old matresses. ski out was great, but ski back to the hotel seemed inpossible (just couldn;t find how to do it) and had to walk stairs in vail to get to the bus with all the equipment. hotel staff is very friendly as are the guys in the ski rental shop. we did the snowmobile trip which was amazing!
Overall a very enjoyable trip, but for $300 a night for the hotel, I expected a bit more. By the way the pool and jacuzzi outside are great (a must after a day skiing)

Stayed February 2011, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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850 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
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English first
Redmond, Washington
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
105 helpful votes 105 helpful votes
1 of 5 stars Reviewed February 21, 2011

Pulled up to the hotel and grabbed a baggage trolley to load my bags onto. The bellman told me only bell hops can touch the trolleys so I couldnt take one. We lugged all the bags by hand to our room because we didnt want to pay extra to the bellhop.
Rooms are spacious but uncomfortable, no fireplace and couch and chairs are very hard and not easy to relax on. Hotel only has 4 floors but its huge and spaced out so theres a lot of walking with your ski boots. It may be ski out but its a half mile from the room to the door way out.
Hotel is ski in/out so you can ski out but its out of the way to ski back to. so we would ski to village and then drag equipment up stairs to the bus station. Having to take the bus to the village and back is a hassle.
The cafe is overpriced and not good quality. A small bowl of oatmeal and small coffee cost $9. the oatmeal was cold.
Everything is outrageously priced, the atmosphere cold, and the rooms uncomfortable. I wouldn't stay there again.

  • Stayed February 2011, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 16, 2011

The Cascade is truly a ski-in ski-out resort, although the lift is all the way at one side of the mountain so you do have to ski over a bit to get to the back bowls (this took us roughly 30-45 min). The Atwater restaurant in the hotel is delicious. The food is pricey, but that is standard for Vail. The bar area is very cozy and every night we enjoyed after-skiing drinks there. The rooms themselves are not 5-star rooms, but that is typical at most ski resorts; they were still very clean and relatively spacious. The hotel staff were kind and helpful. I would definitely return to this hotel.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Destin, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 28, 2011

Best Place in Vail !!!! Great food,room service, well kept,charming Stayed there 3 times in last 2 years with one of them in the summer. Consistantly good !!!!

Stayed January 2011, traveled as a couple
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Hong Kong
1 review
4 of 5 stars Reviewed January 25, 2011

The hotel property itself was very impressive, with its cozy fireplace in the lobby with dark wood decor, outdoor jaccuzis and infinity pool, spacious room and shuttle bus service to the slopes. The front desk and the concierge service staff were extremely pleasant, polite and courteous.

However, housekeeping is definitely an area this nice ski resort hotel needs to improve on. The shampoo and shower gel dispensers were never refilled during our 5-day stay there and had to be pointed out to the housekeeping staff. We have had to call front desk to ask for more toilet paper. One day after skiing, we returned to our room and found the round cushion roll on the writing desk instead of on the bed. The small refrigertor in the room died the 2nd day we were there and it took them next day to fix it.

If you are renting ski equipment at Lionshead and leaving it at the shop for pick up every morning rather then skiing the remote trail back to the hotel at the end of every day, then the Cascade Lift is of no use to you. It is also one short shuttle stop before you arrive at the front entrance/lobby of the hotel.

Overall, our stay at the Vail Cascade was pleasant enough because of its proximity to the gondola in Lionshead and also because it is a good-looking resort hotel with good rooms and facilities. I would recommend the Vail Cascade Resort and Spa to anyone going to Vail.

Also, women skiers should definitely consider visiting Jeannie Thoren and her husband Tom located just steps from Vail Cascade shuttle bus drop-off at Lionshead. We left our rental skis and fitted ski boots with them at the end of every ski day instead of lugging everything back onto the hotel shuttle bus with us. Google Jeannie and watch her videos on Youtube analysing the woes and needs of women skiers. She and her husband are the reason why I am now finally able to ski-pain free after all these years. I only wish I had found her year earlier:))

  • Stayed December 2010, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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El Dorado Hills, CA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2011 via mobile

We stayed here and it was very nice. Great room, great service, nice bar, quick access to and from the mountain. We'll be back to vail and if we don't rent a condo we will stay here again for sure.

  • Stayed January 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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london,england
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 17, 2011

A really nice hotel . would stay here again. The lift access is excellent – you can get first on the slopes at 8.30 and avoid the crowds. One day the lift was not running so we got the shuttle to Lionshead gondola which was also convenient although you do have a bit of a walk to the actual gondola through pedestrianised area.

You can ski down back to the hotel (with a VERY short walk up the hill) and then you are directly at the ski concierge to drop off skis It can be crowded on the last bit under the tunnel and across narrow bridge, so I would also recommend getting the chair lift down- you ski past it anyway on the way down and it stays open until 4pm (I think half hour later than uplift). They slow the lift right down almost to a stop for you to get on or off and you get a lovely view of the village on the way down so its really easy.

Rooms – we did get a ground floor room initially with one small bed and only one armchair, but when we asked to move, we did get a nice 3rd floor with sofa and king bed so we were very happy with that. We did notice some noise from adjoining rooms as others mentioned, but it was not really an issue.
The restaurants were very good, in fact the Atwater was probably the only (fine dining) restauarant we went to in Vail where the service was perfectly judged- they never rushed us, like happened in others. When I first arrived I thought the minimum 3 course $55 menu expensive, but compared to other restaurants it was good value. The only thing is the menu did not change and there are not that many choices. The tavern menu was also very good.
The fireside bar was very nice but became very busy at weekend s and it was difficult to find a seat,- also it could get cold as it was open plan by the front doors.
Breakfast- we had this included in our rate and I would definitely recommend it if you can get it- otherwise it was $24 for full buffet. Good selection including cheeses and smoked salmon, also an omelette/egg station. Otherwise there is a nice coffee shop and you can buy muffins etc and eat it there or in bar, or room

We generally found the staff to be friendly and helpful, except perhaps the early breakfast seating staff who seemed to like to offer you the worst table even if the place was empty.

The buses worked quite well, for anything more than a few days I think you would want to go out in the evening. There are indoor waiting areas at the pick up points so you don’t have to wait outside.
We did stay for the late new years dinner. At $135 per person, it was expensive- was supposed to include music and dancing in the tavern, but actually there was just a couple playing soft jazz and no-one danced. There were no hats, or party poppers etc and the sparkling wine toast and balloon drop at midninght in the bar was available to anyone who walked in- (food was very good though they did miss our sorbet course)-, so not sure if I would do that again., but overall we had a very enjoyable stay.

  • Stayed January 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Vail Cascade Resort & Spa

Address: 1300 Westhaven Dr., Vail, CO 81657
Phone Number:
Location: United States > Colorado > Vail
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Vail
#4 Spa Hotel in Vail
#6 Luxury Hotel in Vail
#6 Business Hotel in Vail
#6 Family Hotel in Vail
#7 Romantic Hotel in Vail
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Vail Cascade Resort & Spa 4*
Number of rooms: 292
Official Description (provided by the hotel):
Vail Cascade Resort and Spa features 280 comfortable hotel rooms and suites as well as condos and private homes. This Vail hotel has an outdoor pool and hot tubs, restaurants, room service, concierge services, spa, gym and a gift shop. Vail Cascade Resort is the perfect ski-in/ ski-out location with an on-site chairlift. Combine this with equipment rental and ski storage, skiing and snowboarding have never been more convenient. Other amenities include a 78,000 square foot spa and fitness center, complete with an indoor running track, tennis courts, yoga, pilates and fitness classes. If you need more space than a hotel room, consider staying at a Vail Cascade condo or private home. ... more   less 
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Also Known As:
Vail Cascade Resort And Spa
Vail Cascade Hotel Vail
Cascade Resort

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