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“Wonderful Vail Hotel” 5 of 5 stars
Review of Vail Cascade Resort & Spa

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Vail Cascade Resort & Spa
4.0 of 5 Resort   |   1300 Westhaven Dr., Vail, CO 81657   |  
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Ranked #12 of 35 Hotels in Vail
Certificate of Excellence 2014
Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Wonderful Vail Hotel”
5 of 5 stars Reviewed August 2, 2014

The Cascades resort Vail was a wonderful find ,great staff from front desk ,valet,in fact all of the staff were first class,with a special mention to Skye behind the bar ,this man knows how to mix a drink,any drink and was a really good guy . View from the room was special ( room 391) and a big comfy room for a reasonable price.All in all a wonderful Vail visit made all the better by this Hotel and it's staff.

Room Tip: Don't know about the rest but room 391 is a view you don't mind waking up to
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John G, General Manager at Vail Cascade Resort & Spa, responded to this review, August 7, 2014
Dear Alis0n_2,
Thank you for your review of Vail Cascade! We’re pleased to hear you had a great time while visiting and were impressed with our staff – we take great pride in what we do!

If your travels bring you back to Colorado, we’d love to welcome you back to Vail Cascade!

John Garth
Managing Director
Vail Cascade
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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917 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (302)
Date | Rating
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English first
Scranton, Pennsylvania
Senior Contributor
23 reviews 23 reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 30, 2014

The cascade valet crew was so sweet. All the boys were very friendly despite the fact that we parked our own car. The rest of the staff that we encountered were also quite kind and helpful regarding all of our Vail questions. The rooms were clean and very well kept. I was impressed with the outside fires. It was a shame that the hottub was not working but the pool was nice.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John G, General Manager at Vail Cascade Resort & Spa, responded to this review, August 7, 2014
Dear racerxxxx,
Thank you for selecting Vail Cascade for your recent family getaway. Sounds like your family enjoyed some of our amenities, although our hot tub was closed for repairs during your visit - we apologize for the inconvenience. We do hope you come back soon –fall is quickly approaching, but there is still plenty of time to enjoy the summer temps and activities.

John Garth
Managing Director
Vail Cascade
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Winthrop, Massachusetts
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 27, 2014

Why would you not stay in a place that has it's own lift and ski concierge? That is only the tip of the iceberg with this fabulous resort. The staff is amazing, the rooms are huge, warm and comfortable and the public spaces are the best. Where else could you swim in during a snowfall with a gold medal fly fishing stream flowing by just 40 feet away? Restaurants will delight you ...try the fried peanut butter and jelly sandwich for dessert!

Room Tip: Steve Trombetta and his concierge staff are the best in Vail...use them!
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  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John G, General Manager at Vail Cascade Resort & Spa, responded to this review, August 7, 2014
Dear Beeba1,
Making a meaningful difference in the lives of our guests is incredibly important to Vail Cascade. We strive to provide service from the heart and we agree – our people make the difference! Your review is a testament to that. Thank you for sharing your experience with us – we really appreciate it.

And glad to hear you enjoyed some of the little things that make Vail Cascade so unique…..such as the BP&J dessert – one of my favorites too!

Sincerely,
John Garth
Managing Director
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Fort Collins, Colorado
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 26, 2014

If you're looking for peace and quiet don't go to cascade! There were about 50 kids screaming at the top of their lungs in the pool here during our stay. We were so excited for a river front mountain view room but didn't anticipate to hear kids from the other side of the resort 4 stories up. So much for a relaxing trip to the mountains! Beautiful place but ruined by the screaming.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John G, General Manager at Vail Cascade Resort & Spa, responded to this review, July 29, 2014
Dear Jens387,

Thank you for providing your candid feedback during your stay this past weekend. We appreciate hearing from all our guests, whether the feedback is good or bad. We’re glad you found this a beautiful place, and hope your mountain view room along the creek met your expectations. We were sorry to hear, however, that you were disturbed by the noise at the pool. With many families visiting during the summer, the pool becomes a favorite gathering place, especially for children, and we know they can be noisy.

We do hope you have an opportunity to return to the Resort in the future. Please don’t hesitate to contact me directly if I may be of assistance in making your visit more enjoyable during your next visit.

John Garth
Managing Director
Vail Cascade Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brandon, Florida
Contributor
19 reviews 19 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 25, 2014

I got married 10/10/10 here, it truly a dream wedding. It was a destination wedding due to my family and my husbands families bring spread around the country. We lived in north Idaho at the time and they made everything so easy for us to do online. The rooms are beautiful the food was amazing and the customer service was off the charts. I am planning on a vacation back here next year for our 5 year anniversary. Can't wait to be there again!!

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John G, General Manager at Vail Cascade Resort & Spa, responded to this review, August 7, 2014
Dear Jen,
First let me take a moment to say congratulations on your recent wedding! We are truly honored that you selected Vail Cascade as your destination to celebrate. We appreciate you taking the time to write a review on your experience and from what it sounds like, you had a memorable time, which is great to hear.

When you do return to Vail, please let me know if there’s anything I can do to make your next visit even more memorable. We would absolutely love to be your home-away-from-home when celebrating your anniversary.

John Garth
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herndon, Virginia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 25, 2014

From the moment we arrived at Cascades, we felt welcomed and taken care of. Sharon Geankoplis, concierge, was so amazing. She planned out our 6 day stay with excitement, and enthusiasm. Sharon made reservations for us to Fly Fish, go ATV'ing, white water rafting, biking from the top of a mountain and zip lining. All we had to do was show up at the appropriate time in the lobby! One night we saw a concert at the Gerald Ford Amphitheater. Sharon had blankets for us to sit on and umbrellas delivered to our room!
The resort is so clean and beautiful - we would absolutely stay at Cascades again.
A few wonderful amenities include: bikes to rent on site, breatkfast buffet, smores by the fire, movies by the pool, and just minutes away from restaurants and concerts. Perfect location. Perfect vacation. We were traveling with our 14 year old twins who enjoyed the resort as much as we did. Enjoy!!

Room Tip: Our room was in the newer section on the 3rd floor and overlooked the Gore River with an amazing vie...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John G, General Manager at Vail Cascade Resort & Spa, responded to this review, August 7, 2014
Dear Maxine,
Wow, what a great review of Vail Cascade! We’re are over-the-moon with pride. We’re are delighted to hear you and your family enjoyed your action-packed adventure to Vail, Colorado! What an itinerary! We couldn’t agree with you more about Sharon – she is truly wonderful! Thank you for sharing your positive experience with us! We hope that you do return to Vail sooner than later and we’d love to welcome you back.

Thanks again,
John Garth
Managing Director
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Highlands Ranch, Colorado
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 23, 2014

We chose his property because we got a great rate on AAA. It completely exceeded our expectations. We just relocated from Florida to Denver and wanted to take our girls for a weekend trip to the mountains. This was the perfect place! It is charming, elegant and cozy. The staff was over the top accommodating and super nice. We were upgraded to a room with a view of the stream running behind the property. It was amazing, we saw deer running along the stream and slept with our windows open at night to hear the water. Rick at the front desk and Mike our bellman were so gracious and took a lot of time to give us information about the area and things to do. The room was more spacious than your typical hotel room and it was well maintained. We had a yummy dinner at Atwater's and our waiter there was great too! They did free smores in the evening for the kids and then a movie at the pool, which was heated. My girls were in heaven! This hotel is not located in either of the main areas at Vail (Vail Village or Lionshead) so you have to take a shuttle or walk a bit to get to those areas. It was not a huge problem though because the shuttles ran pretty regularly and the lower cost of the room more than made up for it. This is our new favorite resort and we can't wait to go back!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John G, General Manager at Vail Cascade Resort & Spa, responded to this review, August 7, 2014
Dear mbr28,
We’re delighted to hear we exceeded your expectations for your family weekend escape! From the dive-in movies to the s’mores and the serenity of Gore Creek, it sounds like you had a very relaxing vacation. Reviews such as yours are so appreciated and will be shared with our team.

With our close proximity to Denver, we hope you come back soon!
Sincerely,
John Garth
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vail Cascade Resort & Spa

Address: 1300 Westhaven Dr., Vail, CO 81657
Phone Number:
Location: United States > Colorado > Vail
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Vail
#3 Spa Hotel in Vail
#7 Luxury Hotel in Vail
#8 Family Hotel in Vail
#8 Business Hotel in Vail
#8 Romantic Hotel in Vail
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Vail Cascade Resort & Spa 4*
Number of rooms: 292
Official Description (provided by the hotel):
Vail Cascade Resort and Spa features 280 comfortable hotel rooms and suites as well as condos and private homes. This Vail hotel has an outdoor pool and hot tubs, restaurants, room service, concierge services, spa, gym and a gift shop. Vail Cascade Resort is the perfect ski-in/ ski-out location with an on-site chairlift. Combine this with equipment rental and ski storage, skiing and snowboarding have never been more convenient. Other amenities include a 78,000 square foot spa and fitness center, complete with an indoor running track, tennis courts, yoga, pilates and fitness classes. If you need more space than a hotel room, consider staying at a Vail Cascade condo or private home. ... more   less 
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Also Known As:
Vail Cascade Hotel Vail
Vail Cascade Resort And Spa
Cascade Resort

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