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“skiing get away” 5 of 5 stars
Review of Vail Cascade Resort & Spa

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Vail Cascade Resort & Spa
4.0 of 5 Resort   |   1300 Westhaven Dr., Vail, CO 81657   |  
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Ranked #10 of 33 Hotels in Vail
Cypress, Texas, United States
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“skiing get away”
5 of 5 stars Reviewed March 4, 2014

Staying at Vail Cascade for 5 days is fantastic It was a great choice by my hubby to give a Christmas present to the whole family, with other choice of Las Vegas, the kids unanimously voted Vail Colorado! The location, shuttle bus,, worth it short distances to lift and different ranges of skiing slope for a first timer skier a spectacular vacation site cant be so boring, the nite lift is romantic don't forget that one and the most a place to eat in the mountain way above the town.........

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John G, General Manager at Vail Cascade Resort & Spa, responded to this review, March 8, 2014
Dear Phil,
Thank you for your 5-star review of Vail Cascade! We know there are many hotels to choose from when staying in Vail and we appreciate your business. We’re thrilled that your family picked Vail over Las Vegas! There really is no place like Vail. Glad to hear you all enjoyed our amenities and took advantage of our ski concierge services. We’d love to see you again soon if your travels bring you back to Colorado. Please don’t hesitate to contact me personally should you need any assistance in arranging your next visit.
John Garth
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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850 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
Date | Rating
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English first
Los Angeles, CA
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed March 4, 2014

The convenience of having the ski lift right outside the door was great, and being able to check your gear with Charter Sports was so nice. The rooms were good sized and had nice amenities. I would say that for how much we paid for the President's Day weekend, the bathroom could have been a little more updated, eg the tub. The shuttle was very convenient as well. I also thought that there were not sufficient spas and a small outdoor pool for a ski hotel. I think capacity for all the spas was about 25, which is not enough after a long day on the slopes. I also went over to the 'health club.' To walk over from the hotel is depressing, the covered walkway is not heated, the hallways are desolate and the trip was not entirely worth it. I had planned to go to the spa, but after checking it out, I decided not to do so. It was too far, too cold and too isolated. I think they need to reconfigure their services, add some better lighting and update their common areas.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John G, General Manager at Vail Cascade Resort & Spa, responded to this review, March 8, 2014
Dear Mojo8,
We agree – having an onsite chairlift and ski concierge services is hard to beat. We appreciate you taking the time to share your experience over President’s Day weekend. We value the opinions of our guests and are pleased that you shared your feedback pertaining to Aria Athletic Club & Spa. We take feedback from our guests seriously and have therefore shared your review with our team. We’re always striving to make improvements in an effort to ensure every guest has a positive experience.
John Garth
Managing Director
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Essex, Connecticut
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 26, 2014

We stayed for two nights at Vail Cascade... and we loved it! Our room was very clean and nicely decorated. The towels were great and the bed was AMAZING! The hotel is removed from the busy downtown area of Vail, however we loved the quiet location and the shuttle. The shuttle runs about every 10 minutes from 8am-Midnight. The concierge was helpful and the front desk staff were very friendly and inviting. We had to ask for bathrobes and they were delivered within five minutes! We were very lucky to find a discounted rate on Expedia that was part of a rental car package. Our only complaint was the location of our room... It had a great mountainside view but was a long walk from the bar, front desk, shuttle. We typically wouldnt mind this, however it was hard to lug ski gear after a long day on the mountain. Overall, I would recommend this hotel to couples or families! It is very romantic (the hottub and pool are amazing!) but also inviting to familes and groups. We can't wait to go back!

Room Tip: The mountainside view room (without a balcony) was very spacious and comfortable. We didnt feel the...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John G, General Manager at Vail Cascade Resort & Spa, responded to this review, March 8, 2014
Dear Erin,
Thank you for taking the time to write a review on your recent trip to Vail. As alpine guides to the very best experiences in Colorado, we agree that our location and access to Vail Mountain can’t be beat. If you think winter is amazing, you should come back and check out the summer. Should your travels bring you back to Colorado, we’d love to welcome you again to Vail Cascade.
John Garth
Managing Director
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Denver, Colorado
1 review
5 of 5 stars Reviewed February 25, 2014

I love staying here! Beautiful setting and love the free shuttle to town. Always clean and great service. The pool area with the hot tubs along the creek is beautiful and relaxing. Seems to be the best price in Vail. Can't wait to stay here again..

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John G, General Manager at Vail Cascade Resort & Spa, responded to this review, March 8, 2014
Dear Jen,
Thank you for choosing Vail Cascade for your romantic Valentine’s Day weekend. Glad to hear you enjoyed your stay. Hope to see you again!
John Garth
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Canaan, Connecticut, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed February 24, 2014

We just came back from 4 nights staying at the Vail Cascade. We had a 2 bedroom condo plus den which was a perfect size for a family of 5. The living area on the first floor was very spacious. While the decor was a bit 80s, the bathrooms and the kitchen were both updated. Everything was neat and tidy and housekeeping came daily. While we had a bit of a walk to the main hotel, the shuttle was always easy to use should we decide not to walk. The ski concierge was hectic at times but easy to use and convenient to the Cascade chairlift. The pool and hot tub were very nice and my kids LOVED the indoor basketball court. The staff throughout the Cascade was always very friendly and helpful and I woul def stay there again.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John G, General Manager at Vail Cascade Resort & Spa, responded to this review, February 27, 2014
Dear Robin,
Glad to hear your family enjoyed their trip to Vail. As the ideal Colorado base camp, we take great honor in providing experiences as unique and memorable as our mountain setting. Should your travels bring you back to Colorado or if you would like to return to the Vail Cascade specifically, please let me know. Forecasters are predicting one of the best winter seasons and we’d love for you and your family to experience the most exciting time of the year in the Rocky Mountains.
John Garth
Managing Director
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new jersey
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 24, 2014

we just stayed at the Cascade for a medical conference. While it is not the most luxurious or new hotel, it was a fantastic place to stay. The service is unbelievable. everyone is so friendly and goes out of their way to help particularly Geoff and Alex.. There is a convenient shuttle to the various villages. The ski rental is on location and the chair lift is literally steps from the hotel. There is live music in the lobby constantly. The concierge is great. There is a great hot tub and pool that is well heated and fantastic even in the winter. My wife used the spa (massage, yoga etc) and said it was great.
I cant really comment on pricing since we paid the "conference" rate.
Would definitely stay again.

Room Tip: higher is better (only four floors) as there is live music in the lobby. Though music is fairly mell...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John G, General Manager at Vail Cascade Resort & Spa, responded to this review, February 27, 2014
Dear almiami,
Thank you for sharing your recommendations and feedback on TripAdvisor. We enjoy hearing from our guests and are delighted you enjoyed your time in Vail during your conference. Should your travels bring you back to Colorado, we’d love to welcome you again to Vail Cascade.
John Garth
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 24, 2014

The Concierge, Bus Staff, Valet guys and Front Desk staff are amazing! Nice, helpful and courteous! If your travel plans work perfectly, you are happy with a slightly "tired" room, you didn't pay more than $300 a night and your ok with pre-paying, you will be happy! If however, you have any issues, or are traveling on business….beware! Its all about money and the more money the better. They would be happy to change rooms if you would like to pay for both, they will say anything and do anything to get your money up front (and that does including a little bit of false information to get your commitment) and of course no refunds. If you are one of the unlucky who have travel issues (aka: weather in the middle of winter) you will find no help or service from the Vail Cascade. The front line staff are on their own and there is no one available to help, no one who will know the answer, and no one who can get an answer to any questions or issues unless you are willing to pay for it…. again!

If you are attending a conference, the hotel meeting staff knows you are locked in to staying there so don't expect any customer service. If your staying in a condo they are privately owned and in varying states of decor… could be great for a vacation, horrible for a conference, the streets and sidewalks are not shoveled so leave the dress shoes at home or plan to hit the ground hard…..several times…..everyone in our party did at least once! Shuttle service MAY be available if you aren't on a schedule. Our condo, the one that I was promised was "onsite" before booking, was ok. I would recommend the Eagle Point Resort, its also not really walking distance but the condos are similar quality and the cost is much more appropriate! The cleaning folks decided to show up to the condo about half the time but when we called we did get clean towels!

Lastly, don't waste your time at the Atwater Restaurant the food is marginal and the you can expect to wait and wait and wait for any food or even drinks (at least that has been our experience over the past several years and nothing changed this trip) after a two hour wait and two trays of bread the food came and was marginal. Save the Atwater for room service if your desperate one night! As for the group meals at the meeting, bring some extra food or visit the grocery store nearby… you will be happier!

  • Stayed February 2014, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John G, General Manager at Vail Cascade Resort & Spa, responded to this review, February 27, 2014
Dear travelwlp,

First of all, thank you for being honest and sharing your experience. From what it sounds like, your stay did not meet your expectations, as well as ours. I appreciate you providing us with detailed feedback on some of the issues you encountered and I can promise you that we have addressed your feedback with our team. Your review is invaluable as we strive to continuously improve our processes and service standards as a AAA Four Diamond resort.

It is unfortunate to hear some of your feedback as a valued customer. We work extremely hard to cater to all types of guests – whether on a business trip or leisure vacation – and from what it sounds like, you didn’t experience that level of service. We do hope you give us another chance to earn back your loyalty and I personally invite you to call me directly if I can make your next visit more enjoyable.

Again, my apologies for the uncommon yet frustrating experience.

John Garth
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vail Cascade Resort & Spa

Address: 1300 Westhaven Dr., Vail, CO 81657
Phone Number:
Location: United States > Colorado > Vail
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Vail
#4 Spa Hotel in Vail
#6 Luxury Hotel in Vail
#6 Family Hotel in Vail
#7 Business Hotel in Vail
#7 Romantic Hotel in Vail
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Vail Cascade Resort & Spa 4*
Number of rooms: 292
Official Description (provided by the hotel):
Vail Cascade Resort and Spa features 280 comfortable hotel rooms and suites as well as condos and private homes. This Vail hotel has an outdoor pool and hot tubs, restaurants, room service, concierge services, spa, gym and a gift shop. Vail Cascade Resort is the perfect ski-in/ ski-out location with an on-site chairlift. Combine this with equipment rental and ski storage, skiing and snowboarding have never been more convenient. Other amenities include a 78,000 square foot spa and fitness center, complete with an indoor running track, tennis courts, yoga, pilates and fitness classes. If you need more space than a hotel room, consider staying at a Vail Cascade condo or private home. ... more   less 
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Also Known As:
Vail Cascade Resort And Spa
Vail Cascade Hotel Vail
Cascade Resort

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