I stayed at Vail Cascade during a five night business trip in early November (Sat – Thus). The room was adequate for a business traveler. There were plenty of plugs both on the desk and on the nightstand for chargers. There were enough hangers to accommodate my clothes and plenty of drawer space. The beds were high and didn’t cause any back aches. The pillows were an odd assortment. There were sleeping pillows, and two different sized decorative pillows. One sleeping pillow was too flat, and the other was too squishy. I made due. One of my traveling companions said they found their sheets too noisy; they were definitely crisp, but not rough.
I loved the extra few inches of width in the shower/tub. It was great for leaving bath toiletries and to prevent the shower curtain from sticking to you. The water was also hot which was most appreciated. However, the water pressure was poor and I felt the toggle from tub to shower allowed too much water to leak out causing the poor water pressure. The showerhead had adjustable settings, but I felt it might have needed a de-liming or something to get better flow. The pumps in the shower for gel, shampoo, and conditioner were awful. It is as if they wouldn’t raise high enough to get a good squirt. It took 12 pumps to get enough shampoo to wash my just-below-shoulder-length hair; yes, I counted. It was rather frustrating. The fan that appeared to be in the ceiling of the bathroom did not work (i.e no noise) and the bathroom was quite a steam room after my shower. The extra ledge over the sink was great for keeping toiletries!
The refrigerator was nice for keeping water, soda, and leftovers for later. When I arrived though, it felt extremely warm for a refrigerator. Finding no adjustment inside, I pulled it out and found one on the rear. I adjusted it and it was cooler for the remainder of my stay.
Stayover service addressed my two needs the first night (more coffee & a clean robe), and then I opted to forgo service and receive the $5 coffee-shop credit on subsequent nights. I tried this again on the 3rd and 4th night, but never received a $5 coupon nor stayover service on those nights. Maybe I misunderstood the promotion? We did call the first afternoon to have our deck shoveled, and the call was answered quickly and a staff member arrived within a reasonable amount of time.
Unlike other posters I had no problems with kids in the pool, although the only time I used it was during a heavy snow session. I visited it a few times during my stay for pictures and never found it occupied. The setting for the pool was idyllic with the sound of the creek close by. The temperature of the pool was perfect on a cold snowy night and kept me warm enough to enjoy a 20 minute or so swim. I was disappointed though the hot tub fireplace wasn’t going the night I went in. It was working the next few nights during my photo ops.
The walking path to Lionshead and Vail Village was wonderful. While snow covered and slippery in spots, it still made for a beautiful walk. The convenient resort shuttle brought us back to the resort with all of our packages!
From the conference side of things, the staff was very friendly and helpful. They took a moment to share their stories without acting rushed. The bartender Joey was my favorite and was quick to remember my drink. However, I found room temperatures to be a challenge and hated the bathroom situation. I found it bizarre the only bathroom on the floor with the ballroom was a single-stall unisex restroom. The main level women’s room was often without toilet paper in the first few stalls. The food and snack services were adequate, but nothing special. I didn’t like the beverage stations in the corners of the ballroom and didn’t even realize they were there the first meal and missed out on what I heard were amazing canoli! Signs or servers directing us to the corners would have been appreciated. I also wish the snack service would have been on both levels or in both buildings as I had no idea it existed for two days as my sessions were either on the first floor or main building.
What made this stay wonderful though was the scenery. The view from my room down the valley was breath-taking and the sunrises were stunning. It might sound like I’m complaining, but the little things didn’t detract that much from my stay. Being from the hotel industry, I tend to notice the little things and have many experiences to which to compare various stays. I would definitely recommend this property to friends and family.
Valley view with a deck was great!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.