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“Hit or Miss” 2 of 5 stars
Review of Vail Cascade Resort & Spa

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Vail Cascade Resort & Spa
4.0 of 5 Resort   |   1300 Westhaven Dr., Vail, CO 81657   |  
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Ranked #12 of 35 Hotels in Vail
Denver, Colorado
2 reviews
11 helpful votes 11 helpful votes
“Hit or Miss”
2 of 5 stars Reviewed January 24, 2013

I have stayed at the Cascade several times during ski season (7 to 10) from 2011-2013. The pool is amazing and it is a real ski in ski out with a chair right next to the door to the hotel...unlike 99% of the places that advertise as such. Also the restaurant brunch is the best for the price in Vail and on par with that of the Ritz or Hyatt. The rooms can be a bit dated, and I have never felt very welcome by the front door staff in general. I have had a few good experiences and a few bad. The worse was being checked into a room with no functioning heat, and told the hotel was full so they could not accommodate me elsewhere. I had to keep all my ski gear on the whole night in addition to being under cover just to stay warm. This hotel is NOT worth the standard winter rates they charge. I would not recommend paying over $250 a night here. On several occasions my out of town friends booked here and paid in excess of $500 a night for a room that was no different in quality then the one I paid $200 for. Remember there’s a resort charge, parking fee, tax on top of the listed price. All in all this property really does have great potential but the customer service aspect is holding it back.

Room Tip: The best rooms are those that open up to the river on the first floow with a walk out patio.
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  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett S, General Manager at Vail Cascade Resort & Spa, responded to this review, January 28, 2013
Dear Travis992,
Thank you for your constructive feedback of our hotel. We appreciate your comments and thorough review. Your feedback is invaluable as we strive to continuously improve our processes and service standards as a AAA Four Diamond resort. We do hope you continue to stay at Vail Cascade and allow us the opportunity to earn your loyalty. Should you return, I personally invite you to call me directly if I can make your next visit more enjoyable.

Brett Schoenfield
General Manager
Vail Cascade Resort
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944 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (309)
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English first
Highlands Ranch, Colorado, USA
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 23, 2013

My husband and I stayed at the Vail Cascade during the second weekend of January for the 13th Annual Big Beers Festival. The Vail Cascade always delivers with this event. From the beer selections at the hotel bar and restaurant...to the cuisine at the beer dinners...I can't say enough good things. They really go above and beyond to accomodate such a rowdy group!

The hotel itself was great. The ski concierge and ski in/ski out is such an added bonus with this property...would reccomend to anyone!

Only downside is the service in the restaurant is slow..but hey, its Vail. I like to call it "Vail time"!

Room Tip: The standard rooms are fine, but make sure to ask for a good view ;)
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Brett S, General Manager at Vail Cascade Resort & Spa, responded to this review, January 28, 2013
Dear sasand01,
We’re delighted to hear you enjoyed your visit to Vail Cascade. Big Beers is a great event and we’re honored to host it every year. Thank you for sharing your experience. We take great pride in what we do and it’s always nice to hear feedback from our guests. We hope you come back to experience one of our Brewmaster’s Weekends. If you love craft beer, you’ll love what we’re doing in Atwater! Check out our Website for more information or feel free to reach out to me directly.
Brett Schoenfield
General Manager
Vail Cascade Resort
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San Diego
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 22, 2013

We stayed here during the Thanksgiving weekend 2012 and I was pleasantly surprised at the atmosphere and the friendly staff. We were there mainly to snowboard so we didn't spend a lot of time in the Hotel but we did go down to the heated pool and Jacuzzi at night, it was clean and cozy, you can go for a swim than relax by one of the fireplaces outside. Its within walking distance from everything so you don't have to drive just walk along the river to get to the village. The rooms were excellent comfortable beds, very clean, and the bathtubs are enormous so you can soak in them after a long day of skiing or snowboarding without having to go down to the pool or jacuzzi. The concierge hooked us up with tickets to the cine bistro which was excellent for my teenage girls that wanted to see the new Twighlight movie.

Room Tip: Ask for rooms facing the slopes they have a better view.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett S, General Manager at Vail Cascade Resort & Spa, responded to this review, January 28, 2013
Dear Becca313,
We are so delighted that you selected Vail Cascade for your family vacation over the Thanksgiving holiday and thrilled to hear you enjoyed your stay. Time and time again, our guests comment on how relaxed they feel after staying with us. From our convenient location to the infinity-edge pool, hot tubs and fire features to Atwater’s delicious cuisine, we take great pride in providing memorable experiences and appreciate being recognized as your “home away from home”. Thanks again for sharing your Vail Cascade experience. We hope you return soon!
Brett Schoenfield
General Manager
Vail Cascade Resort
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Sioux Falls, South Dakota
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 20, 2013

Every need of the guest is thought of before arriving here. We stay here on every trip to Vail. The Spa is great and the overall ambience is just terrific! The staff is very pleasant and helpful. The breakfast buffet in the Atwater is huge with both hot and cold food items, the chef preparing eggs any way you would like them is an added bonus. Great variety of food for every taste.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett S, General Manager at Vail Cascade Resort & Spa, responded to this review, January 28, 2013
Hello 883Barbara
Thank you for sharing your Vail Cascade experience on TripAdvisor. We are pleased that you selected Vail Cascade as your vacation destination and you enjoyed the ambiance, service and our variety of menu options. We hope you return again soon and enjoy another memorable experience.

Brett Schoenfield
General Manager
Vail Cascade Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 19, 2013

Stayed here for a wedding. Was a little outraged at the price charged for a room here; it was early january and the snow coverage is still pretty poor. But this place is the only ski-in ski-out resort I've ever stayed at. But too bad with all the wedding events, we did not have time to ski. Also, this place charges an extra resort fee, parking fee and if you wanted to use the fitness center even it is $27 extra, crazy. The resort felt like something in the 80's esp the elevators and hallways. The room we stayed in was very small and had low ceilings. The bathroom was outdated but not amazing by any means. I am from LA and have stayed at Four Seasons, Ritz Carlton, Westin and this place was ok. The best part was probably the lobby area where there was a nice fireplace and the library next to the reception area. The staff was very nice and helpful. The hot tub was cool too, right next to a ski run. The Aria spa is nice if you're willing to pay extra, but it does not compare to the Four Seasons spas I've been to. The wedding restaurant made the best steak i have ever had at a wedding so kudos for making good food even in large mass quantities. But the wedding set up seemed a bit awkward. And if you had the leave, you basically cut through the dance floor.
Yeah, so I don't think I'd ever stay here again.

Stayed January 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett S, General Manager at Vail Cascade Resort & Spa, responded to this review, January 28, 2013
Dear msylee22,
Thank you for your recent review and sharing your experience. We’re glad to hear you enjoyed our resort’s ambiance, service and cuisine. As a AAA Four Diamond resort, we strive to provide a great experience and appreciate you expressing your concern regarding our resort fee. In addition to providing access to Aria Club, the resort fee also provides shuttle service to/from Lionshead and Vail Village, in-room coffee service, local telephone access, high-speed Internet access and more. If you do return to Vail, we ask that you consider Vail Cascade. Our on-property amenities (chairlift, ski concierge, ski storage and rental shop) make it easy to get the most out of a winter vacation.

Thanks again,
Brett Schoenfield
General Manager
Vail Cascade Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 15, 2013

We have stayed at the Cascade in the past and have always been thrilled with the attentive staff and variety of amenities, especially the ski shop and chair lift right on property! However, we were a little apprehensive about traveling with our three children over Christmas, for fear we might miss out on some of the "Santa traditions". Little did we know that the Cascade had a ton of great activities planned for the holiday. One night we made gingerbread houses...and not with little graham crackers and some icing. These were real, good sized houses which gave us all plenty of room to be creative with all of the goodies the hotel provided. Another night the kids decorated stockings but the best part was that the hotel FILLED the stockings the three nights prior to Christmas with all kinds of great gifts and treats. The kids were THRILLED!! There were also movie nights planned, smores around the fire pit, an incredible magician, contests...the list goes on. We had asked the kids if they wanted to do some of the activities in Vail Village after skiing and every night they wanted to go back to the hotel and take part in their activities. We could not have scripted a better Christmas away from home!! The Cascade staff truly made it a special occasion for all of us! The Cascade will continue to be our resort of choice in Vail!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett S, General Manager at Vail Cascade Resort & Spa, responded to this review, January 28, 2013
Dear Kati from Atlanta,
Thank you for your 5-star review! What a privilege to read about your experience. The holidays are truly a magical time of year in Vail and from what it sounds like, your children were delighted with all the special events, activities and amenities that make Vail Cascade so unique. We take great pride in our annual Cascade Christmas celebration and are thrilled your family was a part of it. We hope your travels bring you back again this winter (or any time of year for that matter).
Brett Schoenfield
General Manager
Vail Cascade Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conway, Arkansas
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed January 11, 2013

From the time you enter the property and see the roaring flames in the stone fireplace, you know it's something special. Spent three nights there in a king suite - very roomy with all the amenities. The parking was a reasonable walking distance and I was able to find a parking space near the entrance every time. The staff was very helpful, although the concierge did not have the updated information on the tube sledding (yes, you CAN make an advanced reservation now). The only improvements I would note are 1) improved signage (it's a very confusing property layout, with many twists and turns to the elevator for our wing - can't get to some rooms on the same floor without going through lobby, etc.) and 2) improved lighting for the outdoor hot tub entrances - it was hard to see where to put your key into the gate, it was so dark.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett S, General Manager at Vail Cascade Resort & Spa, responded to this review, January 28, 2013
Dear SuePete,
Coming all the way from Arkansas, we greatly appreciate your business! Thank you for your recent review on TripAdvisor. We’re pleased to hear you enjoyed all the great amenities that make Vail Cascade so special. Thank you for sharing your feedback and recommendations. If it wasn’t for our guests, we would not be the hotel we are today. We are always looking for ways to make improvements so we appreciate your feedback. Thanks again for selecting Vail Cascade for you and your family’s visit to Colorado. We hope you return.
Brett Schoenfield
General Manager
Vail Cascade Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vail Cascade Resort & Spa

Address: 1300 Westhaven Dr., Vail, CO 81657
Phone Number:
Location: United States > Colorado > Vail
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Vail
#3 Spa Hotel in Vail
#7 Luxury Hotel in Vail
#8 Business Hotel in Vail
#8 Family Hotel in Vail
#9 Romantic Hotel in Vail
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Vail Cascade Resort & Spa 4*
Number of rooms: 292
Official Description (provided by the hotel):
Vail Cascade Resort and Spa features 280 comfortable hotel rooms and suites as well as condos and private homes. This Vail hotel has an outdoor pool and hot tubs, restaurants, room service, concierge services, spa, gym and a gift shop. Vail Cascade Resort is the perfect ski-in/ ski-out location with an on-site chairlift. Combine this with equipment rental and ski storage, skiing and snowboarding have never been more convenient. Other amenities include a 78,000 square foot spa and fitness center, complete with an indoor running track, tennis courts, yoga, pilates and fitness classes. If you need more space than a hotel room, consider staying at a Vail Cascade condo or private home. ... more   less 
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Also Known As:
Vail Cascade Hotel Vail
Vail Cascade Resort And Spa
Cascade Resort

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