We were stranded in Trinidad due to a blown tire 20 miles north of Trinidad. I first went to La Quinta since my van was stuck at Wal-Mart since nothing is open on Sunday (or at least past 5 PM) in Trinidad. They wanted $89 plus tax. The lady suggested I go to Quality for a better price. Not only was I provided a happy and welcoming smile from the lady at the front counter (Jessica P.), she compassionately listened to my plight, asked if I had any potential discounts (I'm a teacher), and even provided us a room near the pool so my daughters could have easy access to their favorite part of the hotel. Jessica made our unexpected stay a very rewarding one. The breakfast was good and filled my family. The views were spectacular. The pool was actually clearer and less crowded than the pool we spent 2 days in during the weekend. I could tell the staff was very kind, courteous, and truly tried to keep the grounds up as best as possible given their abilities. There is dirt built up on the windows high above the pool. There is a broken basketball court out behind the hotel, but I can easily overlook those things when I see the maid staff sanitize the tile floors during cleaning, the breakfast lady ask if we are done before clearing out the buffet area, and the pool maintenance man cleaning the pool at 8:45 AM. The staff was even replacing a dead plant in a planter out front. You can tell the owners truly care about the guest experience. If I had a choice of the places to stay in Trinidad, I would gladly and quickly choose Quality Inn. They seem to care about people. My accidental incident turned into one of pleasant surprise! Keep up the great work! Kudos to Jessica!
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- Also Known As:
- Quality Inn Trinidad Hotel Trinidad
- Trinidad Quality Inn