Twice a year our family goes on a trip and we always stay at UTE mountain. The Casino is not that great and we ALWAYS lose. Front desk is usually friendly and the rooms have always been clean. The view is beautiful BUT staff is not courteous what so ever. My complaint is especially with housekeeping. They were rude and tried to refuse extra towels. That is ridiculous. Also, I accidentaly forgot my sprint internet connection card in my room. I called asking for it becuase I was positive I left it there and they claimed to not have seen it. When I was discussing this with this lady she started babbling about it being my fault and acted very unprofessional. She acted like a high school brat. UTE mountain staff and their total disregard of the client has lost our business for sure. We decided to take our money else where, I would suggest everyone else to do the same. I am not generalizing, we are basing our decision on multiple occurences. Sorry, but I do NOT reccomend this place. Oh and the food is not impressive.








