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Ute Mountain Casino Hotel: Traveler Reviews

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  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 9 Reviews
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TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#1 of 1 hotels in Towaoc
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  • Address: 3 Weeminuchie Dr Towaoc, CO 81334
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
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TripAdvisor Traveler Reviews

Reviews of Ute Mountain Casino Hotel

( 4-8 of 9 )
“Not so good!”

Ute Mountain Casino Hotel

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2 of 5 stars
Scottsdale
Aug 3, 2007

On the positive side,the guest registration counter is easily located just inside the main entrance. On the negative side, the smoke from the casino is overwhelming. I had been quoted one price, but upon arrival, a higher price was on the paperwork. I mentioned that Kirby had quoted the lower price, but learned that he was on break. I had booked a mini-suite, supposedly with jacuzzi tub, etc. When I got to the room, there was no jacuzzi tub, no refrigerator. When these were mentioned, there was no adjustment in price or change of room.
The room was spacious, I can't say too much more in favor of staying there again. There must have been a power failure recently, since the clock radio and microwave needed to be set. The room had a safe to put valuables, in case it was broken into, but the safe is just a small portable, that is sitting in the closet.They might want to bolt that down!
Also, if you have your air conditioning on, the noise from it cycling on and off during the night was enough to wake us up. When we were awake, you had to adjust TV volume every time it cycled. Checkout was OK, and Kirby was there to authorize the correct rate.
Food in the restaurant was nothing special, the buffett was not restocked or clean. Looks like it had been sitting for a long time. Service sucked! No asking to refill water, tea. When you got your food, you also got your check. Server was gone after that.
Overall impression was to not stay there again!!WOULD NOT RECOMMEND.

  • This TripAdvisor Member:
    • Liked — LEAVING
    • Disliked — BAD VALUE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
7RRanch's Summary
Date of Stay: August 2007
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 50-64
Member since: May 24, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
Would I recommend this hotel to my best friend?
no way!
I selected this hotel as a top choice for:
Other
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“Nice room and an excellent value - enjoyed the buffet”

Ute Mountain Casino Hotel

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5 of 5 stars
San Francisco
Mar 20, 2007

An interesting and enjoyable hotel. By getting a player's card from the casino we were able to get a very nice non-smoking room for not much more than half what we are accustomed to paying.
They have a small buffet in the hotel, which while less fancy than a big place in Las Vegas, was very satisfactory. We enjoyed our stay and would recommend it to anyone.

  • This TripAdvisor Member:
    • Liked — excellent value
    • Disliked — cigarettte smoke in casino, but this is to be expected
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flash_tsquare's Summary
Date of Stay: March 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: March 20, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Tourists
I do not recommend this hotel for:
An amazing honeymoon
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“Casino Hotel was wonderful!”

Ute Mountain Casino Hotel

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4 of 5 stars
Denver, Co
Mar 20, 2007

I was driving through and looking for a reasonable place to stay. The person behind the reservation desk was helpful and kind. the room was very nice, with a view of the sunrise the next morning. The room was clean, and quiet.
I've had much worse experience for $50, this is highly recommended.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mmrDenver's Summary
Date of Stay: March 2007
Member since: March 14, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
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“Terrible”

Ute Mountain Casino Hotel

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1 of 5 stars
Phoenix, Az.
Dec 7, 2006

I stay in Hotels very frequently. Reservations were made, well in advance, with Eric, the front desk supervisor. This was for Thanksgiving, to visit family. When we arrived our King size bed that we requested, was not available, instead we got a room with two queen beds. Okay, stuff happens. My wife and I were polite through out this ordeal. They agreed to rectify the problem the next morning. It didn't happen. The staff at the desk were arrogant and very rude. The lady behind the counter, stated that she didn't care about our problem and any place in town would state the same. Naturally, I went up the ladder to the VP. He was nice and apologetic, and even gave us a free night. However, the front desk locked us out of our room, when we returned from Thankksgiving dinner, I can only assume why.The reason I am writing this, simply put, Eric, and two of the girls behind the counter were extremely rude, no guest should be treated with such arrogance. Eric, even had the nerve to spout off his disapproval of us meeting with the VP to my wife, he waited until I was not around. Very nasty people. We never did get the room that we reserved. The family visit was great, this thing just put a negative spin on our trip to Colorado.

  • This TripAdvisor Member:
    • Liked — The VP
    • Disliked — The Staff
    • Tips/Secrets: — Stay in Cortez, I will try another Hotel next trip.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NECAZ's Summary
Date of Stay: November 2006
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 35-49
Member since: December 07, 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
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“Loved the place”

Ute Mountain Casino Hotel

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4 of 5 stars
Chicago, IL
Oct 4, 2006

I want to address several issues.

In general, the rooms in this property are as good as most of the Marriott and the Hilton properties that I usually stay in. The room was absolutely spotless, the furnishings were really nice, and the rooms pleasant.

The Ute employees were extremely friendly. We booked a $69 room. The front desk clerk told us that if we would sign up at the casino club, we would get a $10/ night discount +$5 per person in cash for the slot machines. AND there was **NO** hotel taxes added to the bill!!! That saved us $30! I will admit that the front desk folks were not as polished as a Marriott front desk but they made up for their inexperience with enthusiasm.

The casino was VERY SMOKY, some of the worst ventilation. The buffet was very inexpensive but nearly inedible.

There was NO hotel in nearby Cortez that could hold a candle to this property.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jlawrence05's Summary
Date of Stay: September 2006
Member since: October 04, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 1 of 5 stars Business service
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Reviews of Ute Mountain Casino Hotel

( 4-8 of 9 )
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Ute Mountain Casino Hotel Address

3 Weeminuchie Dr, Towaoc, CO 81334