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“Nice room and breakfast, but our ordered champagne was WAY late” 3 of 5 stars
Review of Doubletree by Hilton Hotel Denver - Thornton

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Doubletree by Hilton Hotel Denver - Thornton
3.5 of 5 Hotel   |   83 East 120th Avenue, Thornton, CO 80233 (Formerly The Castle Hotel)   |  
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Ranked #1 of 6 Hotels in Thornton
Glendale, United States
1 review
“Nice room and breakfast, but our ordered champagne was WAY late”
3 of 5 stars Reviewed April 14, 2014

The room was lovely and breakfast was good. We had ordered champagne and strawberries for the room since it was our wedding night. They were not in the room when we got there and it took 45 minutes and 2 phone calls for them to arrive. By that time we didn't even want it anymore. We ended up taking it home since it got there so late. It wasn't worth the wait or the extra cost.

  • Stayed April 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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326 reviews from our community

Traveler rating
    201
    87
    25
    7
    6
See reviews for
91
51
9
140
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • Any
English first
Dallas, United States
1 review
5 of 5 stars Reviewed April 13, 2014

I requested a room close to my friends, and the hotel staff made that happen, they assigned me a room across the hall from them. The hotel was a surprise on the inside. They rooms were larger than I expected and furnished like I would like my home to be.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam H, General Manager at Doubletree by Hilton Hotel Denver - Thornton, responded to this review, April 14, 2014
Thank you for sharing all the facets of your stay that made for an excellent experience at Doubletree Thornton. We appreciate your compliments regarding our style and comfort as well as the exceptional service delivered during your visit. We’re thrilled to be your hotel of choice. Thank you for staying with us.
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Colorado
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 9, 2014

I would be very careful with the items selected for meals. Ours were so over spiced it was ridiculous. No water on tables during the main part of the conference. Found grounds in my coffee. All in all we were not happy with the food. Also table cloths were way too long and hung on the floor and you could catch in your chair leg when you moved it or could catch your foot on it when getting up from the table.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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Pam H, General Manager at Doubletree by Hilton Hotel Denver - Thornton, responded to this review, April 14, 2014
My sincere apologies that your conference experience was not consistent with the standards that we both have for Doubletree Hotels. Your feedback gives us valuable information to improve our guests’ experience.
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colorado springs, United States
2 reviews
5 of 5 stars Reviewed April 7, 2014

Newly refurbished hotel that has the appearance of a castle. HAve stayed a few times since convenient to downtown Denver which is a 10 minute drive away, and the price is not at downtown rates. Good value for the quality of the facility and the accommodations. Has loads of amenities and staff are always helpful and friendly. Fresh baked cookies at check in is a bonus. Located close to the highway, but highway noise is not a factor. The king deluxe rooms are outstanding with plenty of space. Standard rooms are bit smaller but still adequate, given smaller bathroom. Beds are extremely comfortable with ample, soft pillows. Free wifi, nice lounge and restaurant, safe in room, good parking somewhat tucked away, easy access to I-25. Getting to the hotel is a bit awkward given left and turns into other hotel parking lot, but existing is fast and easy. Many restaurants within short walk or short drive to shopping and more dining options. Overall, the castle theme, along with furnishings and cleanliness make the Doubletree in Thornton fit for a king away from home.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam H, General Manager at Doubletree by Hilton Hotel Denver - Thornton, responded to this review, April 14, 2014
Thank you for taking the time to provide us your feedback about your stay with us at Doubletree Thornton. We’re glad you had a taste of our warm, caring service (along with our delicious cookie at check in). We look forward to welcoming you back.
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Thornton, United States
1 review
4 of 5 stars Reviewed March 31, 2014

This hotel has been completely remodeled fairly recently and was very nice. I will stay there again and probably make it my choice of hotel when in Denver because of the great location. Several dining options in the parking lot and across the street as well as a brand new Starbucks. Was very impressed with the facility and staff.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam H, General Manager at Doubletree by Hilton Hotel Denver - Thornton, responded to this review, April 14, 2014
Thank you for taking the time to provide us your feedback about your stay with us at Doubletree Thornton. We're pleased to know our property, amenities, and guest service met your satisfaction. Thank you for selecting our hotel for your travels. We hope you'll visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grinnell
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 25, 2014

The hotel was clean. The staff was friendly. I would definitely stay again! We enjoyed the warm cookies upon arrival. The hotel was well located near restaurants and the main interstate so getting around was easy.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nebraska, United States
1 review
5 of 5 stars Reviewed March 24, 2014

Very clean and super comfy beds, wonderful friendly staff and the Castle appearance of the Hotel was a HUGE hit with my Grandson. Will most definitely stay again and hopefully the weather will be nicer so we can sit outside and enjoy the patio with the gorgeous view of the mountains.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Hotel Denver - Thornton

Address: 83 East 120th Avenue, Thornton, CO 80233 (Formerly The Castle Hotel)
Phone Number:
Location: United States > Colorado > Thornton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Thornton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Hotel Denver - Thornton 3.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Radisson Hotel Thornton
Radisson Thornton
Radisson Hotel Graystone Castle
Thornton Radisson

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