After a long drive we checked in around 5pm. We got to our room and the door was propped open. Housekeeping came a few minutes later and was surprised they put someone in the room. She gave us towels and mentioned that they just replaced the AC unit.
We showered and left to Denver for dinner and exploring the city. We came back around 11pm to get some sleep before our flight home the next day. The AC was on high the entire time we were gone but it was still extremely hot in the room. The daytime temps were in the 90's and we were on the 4th floor. The front desk sent a maintenance guy up at 12:30am and he determined the AC unit was bad. They said they couldn't move us to another room and there were no other hotels available in the area. The manager came up around 1am and agreed it was hot in the room and said he was sweating after 3 minutes being there.
He went to the store to purchase two fans to try to make it more comfortable. He agreed to call Expedia the following day to get us a refund.
I waited a few days and finally called Expedia to make sure it was taken care of. Expedia support called him and he denied ever saying this. He told Expedia since we stayed there they had to charge us the full amount.
We had a terrible stay there and the management was unwilling to do the right thing and refund our money. If he couldn't do it he shouldn't have told us he would.
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- Also Known As:
- Sleep Inn Thornton
- Thornton Sleep Inn