The Peaks Resort and Spa is a wonderful older property that has a lot of good traits but still has work to do in some areas. As I understand it the hotel changed hands a few years ago and is in the process of being revitalized. My week-long stay there gave me the chance to see several sides of it.
There are lots of good things about the hotel & spa. The room is large enough for two king beds which were very comfortable; there were also rooms with one king bed that had a sofa. There are two large windows that open and a third smaller window which can also open - though in my room it seemed to be painted shut as we never were able to get it open. There's a large flat-screen TV mounted on the wall opposite the beds and a built-in Blue-Ray player. The closet (and some rooms have 2 closets) contained a mini-fridge and a safe that was large enough for a laptop. Some rooms had an iron and ironing board provided. Bathrobes were provided and slippers were available on request. The room also came with a ceiling fan and a coffee maker. Bottles of water were complimentary and replenished each day. As Telluride is a high-altitude resort, these bottles were greatly appreciated. Our room had 6 hooks in the entryway which was great for hanging our ski outfits without taking up closet space. There were three large drawers though a fourth would have been nice since there were 2 people in the room. Since the room sleeps four, 4 drawers would be ideal.
Wi-fi was free and reasonably fast though we visited during a non-busy period and it might slow down with higher demand. I did notice it was slower around bedtime when (I assume) it was in higher use.
The bathroom was quite large and had a double sink with a high counter and the mirror stretched the full length. There was also a magnifying make-up mirror provided. The bathtub was separate from the shower stall. I loved that the shower stall had a built-in bench. (I think most shower stall designers have no idea how hard it is to shave your legs in a shower stall without anything to prop your leg on!) The water pressure was good and we did not have a problem running out of hot water. I do wish the toilet had had a complete cover. After hearing ads about how far toilet water sprays when it's flushed I really want my toilet covered!
The spa was terrific. On one level was an indoor/outdoor pool and three hot tubs (one outdoor, two indoors). The pool had a 1-story water slide which was great fun even for adults. There is also a unisex sauna and a unisex steam room at the pool level.
One half level up was the lap pool. I did not test this out personally though I did see people in it most every day of my stay.
A half level up from the lap pool was the fitness level. There were three separate rooms: one for cardio, one that seemed to be used for spinning classes and a third for weights. I used the cardio room almost every morning and the weight room was great for helping me stretch before skiing.
On the main level of the spa were locker rooms and gender-specific steam rooms, saunas and roman baths. I found the steam room very helpful as I'm not used to the dry mountain air. Towels, bath robes and slippers were all in abundant supply.
One level up from the spa reception desk was the treatment areas for massages, facials, etc. I had a 90-minute Mountain Salvation massage and, though it was pricey, felt absolutely wonderful.
The main level of the hotel contains the reception desk (and the staff was wonderful), the great room - basically a large seating area with a fireplace - and the Palmyra bar/restaurant. It was a very convenient place for my group to gather before going out for dinner.
Down one level was the Legends Restaurant, where the optional breakfast buffet is served. The staff there is so friendly and after just a few days they knew which of our group wanted coffee and which preferred water in the mornings.
At the bottom level was the ski-in/ski-out area, complete with ski check, rental shop and a branch of Telluride Sports. I only used the ski check but the guys there were great and once we picked up our boots they'd radio the guys outside who'd have our skis & poles waiting for us to click in. When we returned in the afternoon they'd even step on our bindings to help us out of our skis! I will really miss them on my next trip.
There are some things that can be improved. I realize the buildings are not new and there are two separate towers joined by a central elevator lobby. When we arrived mid-afternoon the building was extremely warm. The hallways were even hot and the rooms quite warm. We opened up the windows to try to get some cool air in. Keep in mind the temperature was in the upper 20s Farenheit. The room simply would not cool down, even after maintenance finally got the hallways and central areas cooler. We kept the windows open for 5 straight days - even though the temperature was going down below 0F at night and barely getting above 10F during the day. Our room finally cooled down very well on our 6th day and we kept the windows shut. However, I'm aware of other rooms in the other wing where the residents kept the ceiling fan on and the windows open for their entire stay and the temperature never cooled off. Having temperatures in the mid-70sF is ok during the day but most people I know prefer a cool room at night and our whole group had a tough time sleeping the first few nights because of the heat.
The first morning we had breakfast in the Legends it was quite warm. The next two days it was cold. Finally they got the temperature regulated for the rest of our stay. A little frustrating for awhile as we had to dress in layers for breakfast!
There are three elevator cars for general use but only one was in operation during our stay. It wasn't a huge deal as we never had to wait very long but it's certainly something that can be improved.
Another small thing is the linens. The sheets seemed fine but several of the towels I used both in the room and in the spa had frayed/torn edges. There's a line between keeping a towel in use because 99% of it is still good and taking a towel out of service because it does not reflect the image you want your hotel to reflect. I'm not sure where that line is but it was a bit disappointing to see. I had similar issues with some of the robes: the edges were frayed or some of the belt loops were ripped. Again, not huge deals but especially in the case of the belt loops it's something that could be fixed with little effort.
I loved the high counters in the bathroom but there was no storage space other than on top of the counter. Some sort of medicine cabinet or even a couple of small sets of shelves (one for each sink) would be a great addition. Under sink storage would be nice too though because the counter was so high I was able to store my luggage under the sink which made for more room in the bed area.
Would I stay here again? Absolutely. I'm sure we'll be back in Telluride within the next 5 years and I hope by then the gem I can see beneath the surface is shining brightly by then.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.