I, along with 27 other travelers from a ski club in Florida, stayed at the Telluride Lodge 3/1 - 3/8. We worked with a ski tour operator who arranged for our accomodations. We trusted in that tour operator to ensure that the lodging was of a standard that would meet reasonable expectations. Unfortunately, they did not. My wife and I, along with another couple, were originally assigned unit # 538, which was absolutely horrible....broken furniture, ceiling falling in, dorm-sized refrigerator, and simply dirty and tired. After requesting with the condo office that they move us, they showed us 2 other units that were just as bad and then ultimately moved us to a 3 BR unit (#529), which at first seemed a little better (newer furniture, full-sized refrigerator, etc...) and since we had been traveling all day, we accepted the unit. Much to our disappointment, after we had been in there a few hours we really began to notice just how filthy the unit was. Mold and mildew in the bathrooms, dirty carpet, windows that hadn't seen Windex for months, broken glass-top table on patio, dust clinging to air-vents, etc... The shower in the lower bathroom would not drain properly, leaving standing water in the tub while one showered. We complained to the office on Monday and didn't see it fixed until WEDNESDAY. The manager did NOTHING to compensate us for what was a very disappointing stay and actually denied there were any problems with the unit, when our trip leader tried to discuss with him. The manager in charge of group sales NEVER even came to view the unit and hear our complaints. Meanwhile, a group of 6 folks from our club, who only complained about the bathroom configuration, was moved to a private house that was absolutely impeccable. We were treated unfairly and unjustly and management was rude, curt, and downright in denial of any issues. Many of the units in this property should NOT be in the rental pool and the management company should force owners to upgrade their units. I would not recommend this property to anyone including my worst enemy, as it is very old, tired, and lacks basic standards of cleanliness and maintenance.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Skiing / Winter sports