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“Quality service at a four star property” 5 of 5 stars
Review of Fairmont Heritage Place, Franz Klammer Lodge

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Fairmont Heritage Place, Franz Klammer Lodge
4.0 of 5 Hotel   |   567 Mountain Village Blvd., Telluride, CO 81435   |  
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Spa
Ranked #9 of 18 Hotels in Telluride
GreenLeadersSilver level
Atlanta, Georgia
Top Contributor
81 reviews 81 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
“Quality service at a four star property”
5 of 5 stars Reviewed March 7, 2013 via mobile

I won't repeat all the positives of the Fairmont that others have already summarized. In summary, it's all here and they make the ski vacation extremely easy. We would definitely stay here again. Criticisms include a property that could use a little bit of a facelift/rebranding. It is nice, but the decor is beginning to show its age... This is a four star property, in a good way. Just don't expect a trendy boutique experience. Also, the website does a poor job of explaining all of the property's features and services. It takes the concierge call to really sort through it all and even then you don't get the full picture... They offer a lot for the money. We found the service to be very good and not just a bunch of kids who are there to ski first and work second. I would say the concierge team was the weakest link at this property, but they were ok overall. Really, nothing bad to say. We enjoyed it a lot.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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80 reviews from our community

Traveler rating
    62
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
New York City, New York
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 3, 2013 via mobile

We stayed at the Franz Klammer for a week and loved the coziness and location. The service provided by the drivers/bell staff were excellent. But the concierge coukd do a slightly better job. Overall it was a great stay.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivan O, General Manager at Fairmont Heritage Place, Franz Klammer Lodge, responded to this review, March 8, 2013
Thank you for the review. We're delighted to hear you enjoyed your stay with us - during a time with great snow too! We are sorry to hear that part of our team fell short of your expectations. Our concierge generally specializes in creating memorable experiences for our guests so we apologize that we did not get the opportunity with you. The next time you are visiting the Telluride area we would love another chance to personalize a great vacation for you!
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New York
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 25, 2013

So my second time to Telluride Colorado and I think we found the perfect place to stay. A condo set up with three bedrooms is easy to find. But one with the following, not so much....

Ski in and out
Free Gondola to town
Free bottled water
Exercise facility
Hot tub on every floor with view
Bar in hotel
Shuttle to the Montrose airport included (1 hour each way)
Spa with market rates and a few deals for guests
A comfortable pick up and drop off at the supermarket included,
or shopping done for you with a nominal up charge
Ski valet
Near shopping and great restaurants to choose from
A well-attended hotel happy hour Monday nights
Basic cleaning service daily
Lift ticket package included

Absolutely prime hospitality and helpfulness! A Telluride specialty!!

And this is without even getting to the hidden gem of a mountain yet where we have had 50 inches of snow in the last 5 days!!

I will be back!

Room Tip: Gym is on the 4th floor.
See more room tips
  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Longview, Texas
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 11, 2013 via mobile

My wife and I stayed here in February. The location is great and right in the middle of everything but still fairly quiet. Everything was first class especially the service. They went out of there way to to accommodate any request. We had a great time and will be staying here again.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
75 reviews 75 reviews
9 hotel reviews
Reviews in 28 cities Reviews in 28 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed January 21, 2013

If you can handle the altitude in Telluride, this is a wonderful place to stay. The staff is terrific -- friendly, knowledgeable, always willing to go out of their way. We've stayed there annually for five years. The rooms are spacious, well lit, nicely appointed, comfy beds, very clean. We've stayed in different units and while friends have expressed preferences for this floor or this view, we've been pretty darn happy with every room. The bathrooms are also pretty roomy and clean. While they might not have the must luxurious materials in the bathroom (counters aren't always granite), they are extremely high quality. We also love the common room where the concierge is located. All day there's free tea and cocoa with a dizzying assortment of Republic of Tea offerings from which to choose. We made good use of that room after skiing. But what everyone really loves about the Klammer is the incredible location. Steps from the slopes and restaurants, the ski valet is right off the snow. The pickup at Montrose airport into the garage beneath the hotel is also really convenient and a good value. We've stayed at a few other places in Telluride but they don't compare to the Klammer. Can't wait to return. Note: they allow pets (I think it is dogs under 60 lbs). So there are usually some cute pets around and if that isn't your thing, be warned! We don't bring pets but enjoy admiring them (without having to scoop, if you know what I mean)

Room Tip: I think they're all good. I'd try to stay on the floor where the concierge desk is located
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed January 14, 2013

Just returned from a ski trip with 5 friends and we all loved the Franz Klammer. Try to stay on the 5th floor, as the roofs are higher. The beds are AMAZING!!! Could have stayed there the entire holiday! There are several hot tubs spread out through the hotel. The spa is a bit inconvenient because the steam room and sauna are in the 1st floor and the treatment rooms are in the 5th, but the massages we had are seriously some of the best we have had! And we are all spa junkies. Kat and Erin were absolutely wonderful (as were Beth and the rest of the staff whose names I unfortunately dont remember). The concierge and everyone else was super friendly and helpful. The gondola is within 2 minute walking distance from the hotel main entrance. Excellent location for skiing!! Not so cool if you want to be near the restaurants. It is about a 15 minute ride in the gondola to get there. But I would say it is definitely worth staying there. The hotels in the town are smaller. I will definitely be returning next year. Thanks to everyone for making us feel at home.

Room Tip: Try the fifth floor. Loved room 513, with high celiengs and blacony for bbqs.
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick H, General Manager at Fairmont Heritage Place, Franz Klammer Lodge, responded to this review, January 17, 2013
Thank you for your feedback and we're so happy you enjoyed your stay with us! Our new Stearns & Foster mattresses have been a hit and we're glad to hear you were comfortable during your stay. Thank you for the comment on our therapists, they really do an amazing job. Our spa's focus is on treatments that are authentically local, are customized to the individual and utilize organic products.

Next time you visit make sure to dine at Rev, which serves farm-to-table fare with a focus on using fresh Colorado products. La Piazza del Villaggio Ristorante is across the plaza and has an extensive wine list and authentic Italian cuisine. We look forward to seeing you again!

Rick Houston
General Manager
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Fayetteville, Arkansas
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 10, 2013 via mobile

My family stayed here last February with another family. From the moment you get to the lodge you feel like you are on vacation. We stayed in a 3rd level 3 bedroom lodge and it had all the expected amenities for upscale lodging. Unfortunately, when I got there I had some oxygen deprivation issues however they had and oxygen bar just for these type issues. They were very gracious and got me right up to the bat and ended up providing this free of charge. I never had another issue while I was there. The location was perfect with shopping and a great pizza place 200yds away. Of course the skiing was great. If it says anything, we are going back for New Years 2014.

  • Stayed February 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Fairmont Heritage Place, Franz Klammer Lodge

Address: 567 Mountain Village Blvd., Telluride, CO 81435
Phone Number:
Location: United States > Colorado > Telluride
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Telluride
#4 Green Hotel in Telluride
#5 Ski-In / Ski-Out Hotel in Telluride
#5 Luxury Hotel in Telluride
#8 Family Hotel in Telluride
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Fairmont Heritage Place, Franz Klammer Lodge 4*
Number of rooms: 63
Official Description (provided by the hotel):
The Fairmont Heritage Place, Franz Klammer Lodge is located in the heart of Mountain Village above Telluride. Just steps from the base of the Telluride Ski Resort the lodge offers complimentary airport transportation, ski valet, heated indoor and outdoor swimming pool, full service spa, steam room, hot tubs and 24-hour concierge. The property features 63 luxurious two and three-bedroom residences that range in size between 1,400 and 1,800 square feet. They feature high-end kitchens, balconies with slope-side views and gas fireplace. Enjoy your home away from home with the personalized service of Fairmont. ... more   less 
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Also Known As:
Fairmont Heritage Place Franz Klammer Hotel Telluride
Fairmont Telluride
Telluride Fairmont

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