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Fairmont Heritage Place Franz Klammer Lodge: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
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3.5 of 5 stars 6 Reviews
5.0 of 5 stars
4
4.0 of 5 stars
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3.0 of 5 stars
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2.0 of 5 stars
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1.0 of 5 stars
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TripAdvisor Popularity Index:
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#9 of 23 hotels in Telluride
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  • Hotel class: 4 of 5
  • Rooms: 72
  • Address: 567 Mountain Village Blvd Telluride, CO 81435
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: The Fairmont Franz Klammer Lodge is a ski-in / ski-out resort situated in the heart of the Village of Telluride. The lodge offers a heated indoor... This description is based on information provided by the hotel.
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TripAdvisor Traveler Reviews

Reviews of Fairmont Heritage Place Franz Klammer Lodge

( 3-6 of 6 )
“Luxurious & Rustic all in one!”

Fairmont Heritage Place Franz Klammer Lodge

Apr 10, 2008

My fiancé and I stayed at The Fairmont Heritage Place Franz Klammer Lodge for one week in March, and had an amazing time.

Our arrival was a bit bumpy. The shuttle service had us wait for other passengers for an hour, and then realized there was an error on the schedule. This however, meant that our accommodating & friendly driver swung by the market for us. Once at the Lodge, our room wasn't ready although we arrived after scheduled check-in time. We were also a bit disappointed that our request for a 5th floor room wasn't met especially because out of a possible 15 weeks we have there per year, we only used 1. Also, there was construction going on next door, but the noise wasn't too bad.

The rest of the week was perfect. The backdrop of the San Juan Mountains couldn't have been more magnificent. I soaked up every minute of peace and quiet on the mountain. We also love that the Lodge is located in Mountain Village (ski in - ski out), away from the "bustle" of the town of Telluride. (Getting there and back is an easy, beautiful gondola ride away).

We absolutely loved the rooms. Beds are super cozy, the deep bathtubs with jets heavenly, Miller Harris products in the bathroom, and the Viking range/Sub-zero fridge/stocked kitchen along with the gas grill on the porch were perfect when we didn't feel like going out for dinner. DVDs are available downstairs, and along with the fireplace made for cozy evenings. The Fairmont also offers a world-class private spa, 24-hour concierge, valet parking, heated indoor/outdoor pool, and an 18-hole championship link-style golf course. The slopes closed at 4-ish, so off to the hot tub we went. (Try the one on the 5th floor behind the spa. It's rarely used and has incredible views.)

Restaurants to try: 9545 (Mountain Village) and Rustico (Telluride).

We'll, of course, be back again. Telluride is going to be a yearly trip, and that includes the Fairmont. We doubt you'll want to stay anywhere else once you stay here.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Slow check-in
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
love2traveltheworld's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: September 12, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Outdoor / Adventure, Great food / Wine, Spa, Skiing / Winter sports
Was this review helpful? Yes No
Check Rates
Average price*: $1,258 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Coming Back (every year)”

Fairmont Heritage Place Franz Klammer Lodge

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5 of 5 stars
San Francisco
Nov 19, 2007
2/2 found this review helpful

Our family of 4 (two young kids) met with two other families for a week-long stay in Telluride at the Franz Klammer Lodge. We had a perfect visit. The staff is extremely friendly and accommodating. they pick you up at the airport in Telluride or Montrose in large, comfortable new cars. At the hotel they are extremely helpful and god humored.

The resort doesn't have the feel of many resorts that we have visited where they seem to be looking for ways to sell you something at every turn. The Franz Klammer always has plenty of free fruit and cold water. The rooms look like they come from a Ralph Lauren western catalog, and the proximity to the mountain and the gondola into town is perfect.

We had spa treatments at the Klammer's spa and felt that the spa personnel were as good as any that we have ever had, and better than most.

This is a great resort for anyone looking for a fun, comfortable and well-run mountain resort experience.

  • This TripAdvisor Member:
    • Liked — The people and the decor
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
payne_whitney's Summary
Date of Stay: August 2007
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: November 19, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene
I selected this hotel as a top choice for:
Outdoor / Adventure, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $1,258 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“It is a great place”

Fairmont Heritage Place Franz Klammer Lodge

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5 of 5 stars
Michigan
Nov 6, 2007

It has been several years since we were able to stay at the Franz Klammer Lodge. It was back in 2002 and 2003 during the summer. Both the area and the Lodge were beautiful, I hope to able to do it again. Great place for our family.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
randyette's Summary
Date of Stay: August 2003
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 50-64
Member since: November 06, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Great pool scene
I selected this hotel as a top choice for:
Outdoor / Adventure, Other
Was this review helpful? Yes No
Check Rates
Average price*: $1,258 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Contruction, noise at the Franz Klammer”

Fairmont Heritage Place Franz Klammer Lodge

Aug 5, 2007
0/8 found this review helpful

Last week we vistied the Franz Klammer. It is a resort located in beautiful Mountain Village, Telluride. The area is gorgeous with beautiful mountains and a nice village area. Telluride has nice hiking, biking and a great area for all types of recreation. Our stay at the Franz Klammer was horrible. The rooms were small condo's with nice amenities, and nice views. The resort had a complicated layout with a small outdoor pool, hot tubs located throughout the resort, sauna, steam room and a fun game room for kids. They have the available amenities but the construction around the resort is HORRIBLE. Every morning the bulldozer starts at 6:30 peeping under you window, trucks driving by loudly, construction workers yelling, jack hammering roads, loud loud noise everywhere. If you go to the pool to relax a crane is moving overhead and dust is blowing by. So much for the quiet mountain retreat. My room was located right by the construction and I tryed to move, they said they had no place to move me and I was stuck. Later they offered to move me to a room 2 floors above the one I was in but wanted to charge me alot more money. There was no customer service except for the transportation department who would bend over backwards to help you. After trying to get a different room for 4 days I finally gave up, I checked out a day early and then the manager called to apologize and offered me a 2 day stay on him. Sorry, but it already cost me 1700.00 in air fare for my family to come the first time to listen to construction and not be able to use the amenities at the resort. Look elsewhere when booking a vacation in Mountain Village. I would recommend the Inn at Lost Creek or Mountain Village Resort.

  • This TripAdvisor Member:
    • Liked — The views
    • Disliked — The construction, layout of resort, small pool area, no services,
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iprefer5stars's Summary
Date of Stay: July 2007
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: March 07, 2005
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Girlfriend getaway, Pet owners, Families with young children, Families with teenagers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene
I selected this hotel as a top choice for:
Outdoor / Adventure, Spa, Other
Was this review helpful? Yes No
Management Response
FKL, General Manager
(Management representative)
Aug 25, 2007
The Fairmont Heritage Place Franz Klammer Lodge was recently reviewed by “Ipreferfivestars”. Unfortunately, the author failed to mention several key facts that dramatically influenced her experience at the Lodge. While there is certainly construction in the neighborhood the facts related to her reservation and stay were quite different than that which she choose to communicate.

The Fairmont Heritage Place Franz Klammer Lodge is a residence club which allows owners to rent either through Fairmont or on their own. Different than a hotel, when an owner rents outside of the Fairmont network the renter is required to stay in the residence that is owned by the individual. “Ipreferfivestars” rented directly from an owner and not through Fairmont. At the time she made her reservation she was warned repeatedly by staff that the residence that she was about to reserve was in fact on a low floor close to construction and that unfortunately we would not be able to move her to a different location. In fact when I did speak directly with the author she commented “I should have listened to your reservationist’s honest appraisal of the assigned residence”. Based on this comment one would think that the author was accurately appraised of the environment and our challenges in trying to relocate her to other accommodations.

During the course of her stay “Ipreferfivestars” made her unhappiness with the experience well known. Management reacted to the challenge well by attempting to find alternatives that would be acceptable. We did find what we believed to be a suitable solution and offered to move her for simply the housekeeping cost of cleaning the residence. She declined the offer.

As neither Fairmont nor the Lodge was party to her rental/financial relationship with the owner, we did not receive any financial benefit and were not in any position to refund any portion of her rental. Based on the circumstances my invitation to her to return to the Lodge as our guests was I believe, quite generous. Our culture is based on providing our owners and guests with memorable vacation experiences. We undertake this mission with pride and commitment. Unfortunately, despite our best intentions we found ourselves in a no win situation with “Ipreferfivestars”. We sincerely regret her dissatisfaction with the construction but are grateful that she did find some positive aspects of her experience to share in her review.

Rick Houston
General Manager
Fairmont Heritage Place Franz Klammer Lodge.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $1,258 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Fairmont Heritage Place Franz Klammer Lodge

( 3-6 of 6 )
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Address: 567 Mountain Village Blvd, Telluride, CO 81435